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    Just got my exchange dell.. how to send back?

    Discussion in 'Dell' started by lottdod_1999, Jun 24, 2009.

  1. lottdod_1999

    lottdod_1999 Notebook Evangelist

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    I just got my replacement laptop.. but I don't know how to send in the old one, they didn't include any papers
     
    lottdod_1999, Jun 24, 2009
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  2. Dspr_02

    Dspr_02 Notebook Evangelist

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    Call em up, or wait a day or two and see if they email you the shipping labels.
     
    Dspr_02, Jun 24, 2009
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  3. lottdod_1999

    lottdod_1999 Notebook Evangelist

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    Yeah I had to go through customer service, of course. Apparently they pick it up? No shipping label
     
    lottdod_1999, Jun 24, 2009
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  4. Mastershroom

    Mastershroom wat

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    They should send you an empty FedEx box, along with a label sticker. You pack everything up, and then you can either call FedEx to have them pick up the package, or you can drive to the nearest FedEx depot and drop it off for them to send it.
     
    Mastershroom, Jun 24, 2009
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  5. Dspr_02

    Dspr_02 Notebook Evangelist

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    Or you can keep it and claim that you never received your replacement :p Just kidding.
    As mastershroom said.
     
    Dspr_02, Jun 25, 2009
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  6. compsavy

    compsavy Notebook Deity

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    From my experience, you always ship the computer back in the replacement box, and there should be a label tucked on the side of the box alongside the packaging slip. Hope all goes well
     
    compsavy, Jun 25, 2009
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  7. lottdod_1999

    lottdod_1999 Notebook Evangelist

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    Well today someone from UPS came by and dropped off a label.. but then got a call from fedex saying one was on the way from them.
     
    lottdod_1999, Jun 25, 2009
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