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    Just opened Mini 9. Cracked Screen....

    Discussion in 'Dell' started by Tusin, Jan 28, 2009.

  1. Tusin

    Tusin Notebook Evangelist

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    It is a Refurb, but I have had very good luck with their refurbs. I am typing on a XPS M1530 Refurb that is flawless.

    Anyways, I got the Mini 9 yesterday from FedEx but got home so late that I decided to wait till today to open up the box. Box is in fine shape. Laptop is not. It looks like it is cracked behind the screen. Lots of dead/broken pixels in both horizontal and vertical lines. Worst part about it? (And I KNOW it was stupid move on my part, but I ordered a Runcore 32GB and 2GB of ram that I will be getting tomorrow, should have waited until I knew the laptop was good).

    So what should I expect in the exhange process? I am going to press to do a cross-ship (I know they do this for XPS's).

    I just called and the Tech Support guy just said that I need to talk to Customer Care, but I will probably just have to return it then repurchase a new one. One problem, only reason I bought the 9 at this time was the 20% off Outlet coupon.

    I can only assume they will not just ship me out a new screen that I can replace (which I could no problem....)

    Thank you for any information.

    BTW, I am in Anchorage, AK.
     
    Tusin, Jan 28, 2009
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  2. nizzy1115

    nizzy1115 Notebook Prophet

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    AFAIK, there is repairs done on the mini's at least that was the way it was going to be for the corporate level for us. They would not ship parts but ship a whole new unit. So you might get them to send another unit out for the same price.
     
    nizzy1115, Jan 29, 2009
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  3. Tusin

    Tusin Notebook Evangelist

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    Yeah I just called tech support again and the guy said they would not just ship me a screen, but would repair it after I send it back and then they send it back to me etc.... Would take about 10 days he said. Now I would normally not care, but I am not going to wait 10 days because they sent me a messed up laptop.

    Asked him about a Cross ship and he said no. Eh, I will just call Customer Care tomorrow. I am good with them just shipping me a new one at the same price. I will assume they will want to charge it to my credit card, and then refund it when they get the new one back.
     
    Tusin, Jan 29, 2009
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  4. Cin'

    Cin' Anathema

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    Contact Customer Care, and have them send you a replacement due to the screen being cracked. Bah..that's too bad this happened ~ whether it be a refurb or brand new. :(

    Cin ;) :)
     
    Cin', Jan 29, 2009
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