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    Keyboard Prob. w/ Studio 1747

    Discussion in 'Dell' started by bkral, Dec 20, 2009.

  1. bkral

    bkral Notebook Consultant

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    I've been getting this weird problem with the 'M' key on my keyboard.

    It randomly doesn't acknowledge a keystroke. And it's completely intermittent. I'll just notice that an M is missing from my messages or from a URL.

    Latest BIOS and Chipset upgrades are installed, that's what Dell Support told me to do. And then nothing.

    I really don't want to send my laptop in, it's always such a hassle.

    Any ideas? I know if I wait long enough I can just replace the keyboard off of Ebay if it's the hardware that's the problem.

    Thanks in advance.
     
    bkral, Dec 20, 2009
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  2. Bukket

    Bukket Notebook Consultant

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    Your laptop is under warranty. If you only have mail in service give them a call and have them send you a new keyboard. You can install it yourself.

    Go to the support page for the 1747 and there will be a link to manuals in the menu on the left. Select service manual to look at what is involved in changing it yourself.
     
    Bukket, Dec 21, 2009
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  3. bkral

    bkral Notebook Consultant

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    Well I talked to Dell and they want me to ship the whole thing in. I need it for work and school so I cant really just not have it for 10-15 days.

    Has anybody found any sites selling 1747 or 1745 keyboards yet?
     
    bkral, Dec 26, 2009
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  4. OneCool

    OneCool I AM NUMBER 67

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    That is BS.They should just send you the keyboard.Did you tell them your capable of fixing it yourself?
     
    OneCool, Dec 26, 2009
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