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    Kiosks in Malls - CND

    Discussion in 'Dell' started by tariwari, Jul 29, 2006.

  1. tariwari

    tariwari Notebook Enthusiast

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    Hi,

    I just started to work at a Kiosk in a Mall in Canada for Dell. I was wondering if anyone had gone through a Kiosk to place thier orders? What was thier experience like? Do you prefer it instead of just ordering online? I would like to learn the mistakes of others to excel at my new position. So any feedback would be great. :)

    Also, the days of deals are on right now here is a link: http://www1.ca.dell.com/content/topics/segtopic.aspx/days_of_deals?c=ca&cs=CADHS1&l=en&s=dhs

    If there is anything you had specifically to ask or if you wanted to place your order online, and wanted to see if there was a better deal, send me an email, I will do what I can to help you out. [email protected]
     
    tariwari, Jul 29, 2006
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  2. camsimple

    camsimple Notebook Evangelist

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    Wow, thanks tariwari for being so willing to help. My experience with the Dell kiosk reps is that I knew more information than they did. So hopefully since you belong to this forum you will be pretty knowledgable. ;) Secondly I felt very pressured to buy when I made it clear that I was browsing, before I knew what was going on, the guy was already configuring a model for me. One good thing about the kiosk was they will often include the Dell Coupon codes for you.
     
    camsimple, Aug 2, 2006
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  3. tariwari

    tariwari Notebook Enthusiast

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    Yeah it can sometimes be like that, I however, come from a customer service background, so I am not very good in the whole SALES aspect of it... Oh well, it's all about the customer experience, right?!
     
    tariwari, Aug 2, 2006
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  4. titaniummd

    titaniummd Notebook Deity

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    Welcome.

    Are you sure you want your email flooded. With the happy customers are the large group of vocal unhappy ones.

    Thanks for sharing/caring.
     
    titaniummd, Aug 3, 2006
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  5. jayrhee

    jayrhee Notebook Consultant

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    it sucked... I couldn't go online and the salesperson wasn't that helpfiul. useless IMHO...
     
    jayrhee, Aug 3, 2006
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  6. tariwari

    tariwari Notebook Enthusiast

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    Hey and of course I am okay with sharing, because for every unhappy person, there are plenty of happy ones, not to mention, if I can find out what made that experience so bad, I can learn from that and ensure my customers are not going to receive the same treatment, you know what I mean?
     
    tariwari, Aug 10, 2006
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  7. jellystones

    jellystones Notebook Enthusiast

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    I bought my laptop through a Kiosk and I was really happy because they said it would take 8 business days or less for shipping as opposed to 14 days had I ordered it online.
     
    jellystones, Aug 10, 2006
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  8. question121

    question121 Notebook Consultant

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    hey tariwari which mall do u actually work at? could u check if us canadians were offered that free backpack thing that is talked about on this forum?
     
    question121, Aug 10, 2006
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