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    Known problems with the DVD-R/RW drive for the i9300

    Discussion in 'Dell' started by Stickman, Jan 30, 2006.

  1. Stickman

    Stickman Notebook Consultant

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    For the first time I tried to use a blank dvd but my computer doesn't seem to recognize em. I've tried HP and Verbatim DVD-Rs (haven't tried +R but the drive shows that it can read them as well). I think I remember hearing about issues with this dvd drive from Sony.

    If anyone could help me out here it would be much appreciated.
     
    Stickman, Jan 30, 2006
    #1
  2. ccbr01

    ccbr01 Matlab powerhouse! NBR Reviewer

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    Yup, the Sony is the lemon dvd drive. I've had some problems with mine too. Sometimes it reads discs, and sometimes it doesn't. And you know how it is supposed to burn at 8x. Well, all mine burns at is 4x or 4.5x. I really don't care for it, but what you could do is update the firmware in the dvd drive. ( http://support.dell.com/support/dow...&typecnt=1&vercnt=1&formatcnt=1&fileid=134618) This is the firmware update for the Sony drive. Hope this helps.
     
    ccbr01, Jan 30, 2006
    #2
  3. Stickman

    Stickman Notebook Consultant

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    Didn't help and was already updated.
     
    Stickman, Jan 30, 2006
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  4. Amber

    Amber Notebook Prophet NBR Reviewer

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    have you contacted dell about getting a replacement drive?
     
    Amber, Jan 30, 2006
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  5. Stickman

    Stickman Notebook Consultant

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    wth is their number? Site is designed so you don't even call them. And I checked the forums and that's what folks did, get a replacement drive.
     
    Stickman, Jan 30, 2006
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  6. Amber

    Amber Notebook Prophet NBR Reviewer

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    800-624-9897 if you are home user.
     
    Amber, Jan 30, 2006
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  7. zoAr

    zoAr Notebook Enthusiast

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    zoAr, Jan 31, 2006
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  8. Stickman

    Stickman Notebook Consultant

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    after a fun chat with some young buck at Dell support and after a 2nd normal proffesional chat with someone at Dell support, I'm getting a replacement drive sent out to me overnight.

    Thanks guys.
     
    Stickman, Feb 1, 2006
    #8