The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Kudos to Dell Technical Support

    Discussion in 'Dell' started by JohnM65, May 7, 2008.

  1. JohnM65

    JohnM65 Notebook Enthusiast

    Reputations:
    0
    Messages:
    13
    Likes Received:
    0
    Trophy Points:
    5
    My hard drive went bad in my 3 month old Inspiron 1720. (That's the bad news). I called Dell Technical Support yesterday evening. Dell said they would ship out a new imaged hard drive. Got off the phone about 7:00 pm. Hard drive arrived via DHL THIS MORNING! In my hands 13 hours from getting off the phone with them.

    I'm impressed. Bummer that it failed in the first place but the support and service couldn't have been better.

    Edit: Unfortunately Dell sent the wrong drive. Sent a drive for slot 2 instead of slot 1. I guess they got in a little hurry...
     
    JohnM65, May 7, 2008
    #1
  2. pixelot

    pixelot Notebook Acolyte

    Reputations:
    3,732
    Messages:
    6,833
    Likes Received:
    0
    Trophy Points:
    205
    Again!?! Dell's been getting a lot of good feedback recently.....should we be worried? :eek: :p
     
    pixelot, May 7, 2008
    #2
  3. Chrysaor

    Chrysaor Notebook Consultant

    Reputations:
    36
    Messages:
    172
    Likes Received:
    0
    Trophy Points:
    30
    Dell always had a great technical support. It is the outsourced customer service that is ruining the reputation.
     
    Chrysaor, May 7, 2008
    #3
  4. mia4l

    mia4l Notebook Evangelist

    Reputations:
    0
    Messages:
    329
    Likes Received:
    0
    Trophy Points:
    0
    always good to hear about the good experince with Dell Support.
     
    mia4l, May 7, 2008
    #4
  5. Cin'

    Cin' Anathema

    Reputations:
    14,217
    Messages:
    15,406
    Likes Received:
    87
    Trophy Points:
    466
    Awesome! ;) :) That's always good to hear!!!!! :cool:

    Dell XPS Support has been really good for me, when I had to call ;) :)
     
    Cin', May 7, 2008
    #5
  6. Lazy

    Lazy Notebook Consultant

    Reputations:
    22
    Messages:
    225
    Likes Received:
    0
    Trophy Points:
    30
    Their service is great, its just the products that have trouble time to time
     
    Lazy, May 7, 2008
    #6
  7. JohnM65

    JohnM65 Notebook Enthusiast

    Reputations:
    0
    Messages:
    13
    Likes Received:
    0
    Trophy Points:
    5
    I unfortunately praised Dell a little too quickly. The HD they sent was the wrong one :mad: The primary drive failed and they sent a drive for Slot 2. I was back on chat last night getting a correct drive sent. My fingers are crossed that this one will be the correct drive.
     
    JohnM65, May 8, 2008
    #7
  8. Cin'

    Cin' Anathema

    Reputations:
    14,217
    Messages:
    15,406
    Likes Received:
    87
    Trophy Points:
    466
    Oh no! :eek: that's not good for you! Well, hopefully they will get it straightened out. So the drive they sent you for Slot 2...was in error. Edit: I just saw it was. ;)

    Maybe, they can work something out with you for that error on their part, and for the Primary drive failing?? Doesn't hurt to try and ask... ;) :)

    Good luck, and keep us advised.. ;) :)
     
    Cin', May 8, 2008
    #8
  9. SA Spurs1

    SA Spurs1 Notebook Consultant

    Reputations:
    0
    Messages:
    151
    Likes Received:
    0
    Trophy Points:
    30
    I hate they as others have outsourced their tech support. Is this not the same for the XPS brands?
     
    SA Spurs1, May 10, 2008
    #9