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    Kudos to Dell support

    Discussion in 'Dell' started by tonyblack, Mar 8, 2009.

  1. tonyblack

    tonyblack Newbie

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    Praise where praise is due. I would like to highlight my recent experience involving Dell support.
    Early last week my XPS M1330 started to blue screen and suffer screen pixelation issues on a frequently recurring basis. Thanks to this forum I was soon able to deduce that my GPU was suffering from the well known GPU over-heating issue.
    I called Dell XPS premium support on Wednesday afternoon and got through to someone in India who was extremely curtious, spoke excellent english and was obviously technically savy. He excepted my explanation of the issue without question and agreed that I needed a motherboard replacement.
    The next morning a Dell engineer turned up at my house and very quickly and with little fuss replaced the motherboard.
     
    tonyblack, Mar 8, 2009
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  2. tjharman

    tjharman Notebook Geek

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    Yea, I've only had to ring XPS support twice and both times they've been very good. Arrived on time, good techies, no problems.

    From what I read though, XPS support is a world away from "normal" Dell support.
     
    tjharman, Mar 8, 2009
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  3. ghost_boxer

    ghost_boxer Notebook Enthusiast

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    that's all well and good.. but this problem is recurring. if it happens again, ask for a 1340 laptop.
     
    ghost_boxer, Mar 8, 2009
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  4. wearetheborg

    wearetheborg Notebook Virtuoso

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    Um , no, XPS support IS the norm. At least in US their business lines sells 5x their consumer line, and the business support is also excellent.

    Its their inspiron/consumer liine for which they have cut costs, with the accompanaying degradation in support.
     
    wearetheborg, Mar 8, 2009
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