LCD Frame unglued from LCD (xps m1330)

Does anyone else have this problem? what are my options to getting this fixed?? I really dont want to lose all my data on my laptop by sending the laptop to dell (also dont want to get one thats worst than mine). Laptop is only 2 months old! maybe im just too picky? what would you do? Below are pic's that show what i'm talking about;

 

Thats why XPS notebooks come with an ONSITE warranty.

 

You're not being too picky. When you spend money on a NEW item, an expensive one at that, you want it to be NEW, and expect the build quality from Dell to be spot on.

Personally I would be straight on the phone to Dell. They should come out to you and hopefully replace the entire laptop lid....

 

i dont have that problem, but if you do plan to call them they can just order in the panel. but bear in mind, to fix that small problem, the techs will have to disassemble the touch panels, the keyboard, unhook the wireless and camera before they could even take off the panel frame. basically the whole lcd has to be removed from the hinge and you better make sure the tech knows what he is doing. its about 1.5 hours in total.

 

wow, i figured it was a pain in the a$$ to fix that annoying eyesore problem. Also down here in miami if never had someone do a good job at fixing something of mine! too many people who dont enjoy doing what they do! so i don't want to risk them fixing something just to mess up other stuff!

 

Ask for the panel and ask if you can do it yourself!!

It shouldnt take more then 30-45 mins IMO.
I can do mine within 25 mins or so.

 

You have to ask for brand new LCD bezel, but it really isn't that simple to do it yourself, like on bigger systems. Make sure to follow the instructions on service manual if you are doing it yourself.

I would ask for extra media panel just incase you mess it up also.

 

Are you sure it's unglued? I didn't know there was any glue there. The bezel just snaps into place around the screen. When I had my screen replaced, the tech just pried the bezel off the screen with his finger nails. Then he snapped it back in; it "bunched up" in a couple of places as he worked it down, but once he got all the snaps in place, it layed down as flat as when new. Have you tried pushing it back in in that area?

 

You ARE NOT too picky. That piece is not glued as I found out, so if the parts don't mate properly, you have have that issue. Had that one my first unit and it started trapping dust. My replacement unit is much better but it is there.

Saw the Product Red unit at Best Buy last night and the gap is worse than yours. Don't know why but simple things they cannot get it right. It does take some time & care to open it up and replace the defective part, and I am not entirely sure I would trust a tech on this.

BTW, my web cam just went out, no diagnostic blink on boot, not in device manager. I went ahead & opened up the keyboard, etc, it turns out the CAM connector (below the "RTY DFG keys) had one of the wires somewhat loose, fixed that & taped it down, no it is back on fine.

Just imagine the $ Dell could save in the long run by doing it right the first time. Oops, that's a novel idea, forget it...

 

This was posted by forum member Gfresh404 on the grainy screen thread specifically about the bottom piece shown in your pics..

OMG I JUST GOT ALL THE PIECES TO FINALLY SNAP IN!!! For others who have been struggling with this, the key is on the bottom strip to the right of where it says "Dell" there is a cable to the right of that that just needs to be pushed aside. Push it gently aside using a skinny screwdriver or a mechanical pencil and then VOILA, it snaps in!

 

well to those saying thats its not glued are sort of correcct. i looked in the gap with a flashlight and t looks like its held on with double sided tape. I can see it clearly when i pull the lower bezel back just a little. i wish it would just snap into place, but no luck with that!

 

At first I thought those were white double-sided tapes but dismissed that as none of the pieces had any adhesive left. There were probably used as "bumpers" so the frame doesn't sit against the LCD.

 

No - the bezel just snaps into place. NO GLUE is used anywhere.

And, with a bit of care, can be removed and replaced with the
screen left on the machine. Seriously, this is a 2-3 minute job
to replace - if you know what you are doing.

The secret is to start down on the 'seam' on the very bottom of the
hinges. Using a fingernail, pop it apart then working around the screen
carefully pop the bezel off of the screen, starting at the bottom corners.

It is entirely possible that you may reinstall the same exact bezel and
with a bit of concentration, get it to properly snap back into place
and get rid of you problem. Now, if one or more of the little plastic tabs
have been broken or messed up, then it will need to be replaced.

 

so then its an easy diy fix? you think dell will let me do it myself?

 

Easy - yes, if you are very careful and follow the instructions.
(Start at the seam on the hinges and work from the bottom up.

And yes, Dell will ship parts directly to you. Some Dell reps will 'push back'
a bit, but if you insist, they will do it. But remember, they will note the
account and if you do f$#@ it up, they may say "we warned you".

It is easy to do this - it is also easy to crack the bezel, so care and
patience are required.

Annd, don't scratch your display in the process!!

 

so if you were in my shoes would u diy or call for inhouse service?

 

When I had my screen replaced, the tech did it exactly as Nessnet describes; I feel I could certainly do it myself. He changed the screen without even separating the lid from the base. As for the bezel, just pull it firmly, evenly, and carefully.