Laptop LCD black after Samsung external

I am hoping some Dell out-reach team member saw my post and reply me. Thanks in advance.

I have a E17500, and a 7800 go grpahical card, running xp.

I post my problem for help about 2 weeks under Dell but not much luck.

I finally paid Dell out-of-warranty $199 to arrange to send the laptop back. Dell told me to left the hard disk at home.

I just see someone have the exact problem and I have responded:


Quote:
Originally Posted by rafdo View Post
R U going to use it as primary or dual display? item change sizes if u drag them between different resolution displays. web research using word & excell can get frustrating moving/ editing/viewing 5+ open documents when docs & fonts are either too large on one or too small on the other. I match my Sony 17" 1920x1200 notebook with a 20" ViewSonic 1600x1200 which was a royal pain until the ViewSonic went on strike after a year or so. Going for a what I thought would be a perfect match, Sam's has Samsung 245bw (1920x1200) for $450. Anticipating desk wide size working display surface with everything the same size turned out to be neighbors greener pastures. My Sony display went blank (must of missed it's Viewsonic friend) after installing the Samsung. Tried everything wasting days & weeks. Sony support equates to bathing suit type support if you know what I mean. Samsung couldn't care less. AMD-ATI website states their is a known problem connecting digital cables blanking out notebook dispays and a solution does not exist. I used analog. So much for a gaming 256 MB ATI 600x graphics card.

Suggest checking your graphics card compatibility before installing anything. & do a dry run using a store display unit to be sure before buying anything besides Samsung & Viewsonic. I'd trade real support for lesser quality picture after dealing with Sam & Son who think their product don't smell & couldn't care less after they have your money.
good luck, rafdo


I responded:
I am facing the same problem with my Dell E1705 and Samsung. Did you finally fix your problem? I unistalled the samsung driver, loaded new graphic card driver, boot in save mode, nothing work. I can only have a external dvi connection, VGA did not work. Laptop lcd blacken.

I paid Dell $200 to look at it(out-of-warranty). They told me to take out the hard disk and send the laptop to them. But after reading your post, if the driver did get overwritten in xp, then I should send the hard disk for them to diagnostic?

Can you help me?

He also mentioned somewhere that the bios was modified by xp by the samsung driver in other post.


I wonder it is advisable to send the hard disk? I don't think the CSR would be technical enough to answer my question.

I will hold off mailing back the laptop until I hear from you.

Thanks.

 

If it can't even boot into safe mode, I don't think it's a driver problem.

Have you tried booting from an XP or Vista CD? If you can't do that and get a picture on your screen, the problem is not on your hard drive.

 

It can boot. Just no lcd screen in the laptop. External monitor via DVI work but VGA port not works.

 

If you can't boot off a CD and get an image on your laptop screen with no external monitor attached, Dell doesn't need your hard drive to diagnose the problem.

 

Well, shipped the laptop back on Tuesday afternoon.
Got a call today from Dell. It was the motherboard failure. CSR can't explain that well. But I was told, I will receive my laptop back on next Monday.

I was so impressed with Dell - very quick.

Repair fee was $498 for a refurnished motherboard(90 warranty only), not sure it worthy it. The CSR told me the new motherboard cost almost $800. I told him, the old laptop don't worth that much. And he laugh so hard from the other end!

On the other hand, I am very mad with Samsung who give out bad drivers/hardware that caused this incident. My laptop was fine until this Samsung monitor.

I returned the monitor and get a Dell instead.

 

Same problem we really need a solution from samsung

http://forum.notebookreview.com/showthread.php?t=183509

 

Hello all,

Had this same issue with a Samsung 2253BW monitor. Plugged it into my Dell E1705, worked fine, until I installed the software a couple hours later. Soon after installing software, laptop LCD died. Dell diagnoses it as a hardware issue. Then I found the numerous articles online about the software resulting in LCD dying.

Contacted Samsung and got to one supervisor above tech support assistant, and was referred to an address to the president. For those interested in the address, it is:

samsung electronics usa
c/o office of president
400 valley rd. suite 201
mount arlington, nj 07856

Needless to say, this is not an adequate response from Samsung. It's clearly their fault. This is what I am proposing, so please read this carefully. There are enough documented cases of this problem occurring where there may be some grounds for legal action against Samsung. I am very interested in pursuing some form of legal compensation, maybe in the form of a Class Action Lawsuit. What I need, of course, are cases other than mine of this occuring. For anyone that is having this issue, please contact me at mrpowell3 :at: gmail.com to let me know you are having it. With enough people, maybe as little as 10, there is ground to pursue legal action against Samsung. This should not cost any money from anyone, though I'll admit I've never pursued legal action before.

People, this is an issue that has been throroughly documented and needs to be addressed in places other than online forums. Please, if you have had this happen, send me an e-mail at the address above so that I can begin to form a list of cases in the event of legal action.

I don't want to, but I wholeheartedly believe that in this case it is necessary.

 

Are you truly serious bringing up an old thread to get people in on your lawsuit?