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    Laptop Warranty

    Discussion in 'Dell' started by abiolamtn, Aug 12, 2011.

  1. abiolamtn

    abiolamtn Newbie

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    Can i claim warranty on my laptop battery?
     
    abiolamtn, Aug 12, 2011
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  2. Cin'

    Cin' Anathema

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    There is a one year warranty on the laptop battery see this:

    Battery FAQ

    Q Why does the battery have a different warranty period than my system?
    A Dell's standard battery warranty is one year. Batteries are a consumable item. All batteries degrade with time and use. The warranty is very similar to common auto warranties which exclude consumable items such as tires.
    For copy of Ltd Hardware Warranty, write Dell USA LP, Attn: Warranties, One Dell Way, Round Rock, TX 78682 or see Dell Terms of Sale, License Agreements & Policies | Dell.
     
    Cin', Aug 12, 2011
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  3. Tsunade_Hime

    Tsunade_Hime such bacon. wow

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    As long as you are in warranty and it is genuinely defective (completely dead or like 15 minutes battery), but NO manufacturer will warranty like normally was 5 hours and now is 4 they will not accept an RMA. I've maybe ordered 3 batteries under warranty out of thousands of computers I fix at work.
     
    Tsunade_Hime, Aug 12, 2011
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  4. atbnet

    atbnet Notebook Prophet

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    It is pretty hard to get them to replace a battery. It basically needs to be dead. My last Dell outlet purchase had considerable wear out of the box, around 17%, and Dell didn't care.
     
    atbnet, Aug 12, 2011
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  5. Cin'

    Cin' Anathema

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    ^^Not true! :p

    I got Dell to replace the battery and brick on my 1530 (2x's), because the first time it wouldn't hold a charge (the internal socket for the cord was loose), and it happened another time. So they, just sent me a another new battery and power brick.
     
    Cin', Aug 12, 2011
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  6. atbnet

    atbnet Notebook Prophet

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    I guess some of us have no luck with customer service.
     
    atbnet, Aug 12, 2011
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  7. Cin'

    Cin' Anathema

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    I think it's comes down to how you treat the Rep & standing firm on your wants and needs. You can also escalate to a manager if your not getting the resolve that you should be getting.
     
    Cin', Aug 12, 2011
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  8. tikblang

    tikblang Newbie

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    Laptop warranty like the built-in (automatic) are not very useful. The accidental damage protection is expensive and doesn't even include a lot of things like act of nature. (Earthquake, flood, hurricane, etc)
     
    tikblang, Aug 13, 2011
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  9. Cin'

    Cin' Anathema

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    ^^Dell's Accidental warranty coverage is pretty good. And, if you get it at time of laptop purchase, you can usually get some savings on it. I have found that getting after purchase the pricing tends to be a bit higher.
     
    Cin', Aug 13, 2011
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  10. Tsunade_Hime

    Tsunade_Hime such bacon. wow

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    No warranty covers earthquake, flood, hurricane insurance but homeowner's maybe. Dell can't be responsible if a volcano erupts...
     
    Tsunade_Hime, Aug 14, 2011
    #10