Laptop ordering nightmare.

Once again. The laptop is not charged until it ships. It. Has. Not. Shipped.

 

1. The answer is very simple. You cannot make any changes whatsoever to an order after it has been placed.

2. You went on about how someone from Dell Malaysia had used your card to purchase a cruise. Your logic was that it must be the case since Malaysia is so close to Singapore where the cruise was purchased... Why not someone from Dell Singapore or any other country near where Dell has local offices?

 

Your entire post was about how you were trying to change the payment type. Now. You. Don't. Seem. To. Care.

 

Okay, I think I see what's going on here. Perhaps I didn't explain myself well enough; I can be bad about that. I did say that I came to the conclusion that this is what I believed happened. No, I have no solid proof. Yes, I do think it's more than coincidence. This is my personal opinion. As I stated much earlier, I will never rule out the possibility that I’m completely wrong.

Yes, I realize that a large chunk of Dell laptop manufacturing goes on in Malaysia. I also realize that their sales branch is located elsewhere geographically. I would like to believe that financial and manufacturing are totally separate as far as record keeping is concerned, but in reality I do not know if this is the case. Like I said it seems more than coincidence to me, with the other circumstances around the whole thing. Maybe I did not distinguish well enough between my personal opinions.

My intention of posting was to get a 1-800 number that someone had used before and had a good experience with. I know there are several not listed on the main Dell site. Perhaps something that I need to say to speak with the right person. Anything. I was also looking for similar happenings. Perhaps someone had been through or heard of something similar.

At any rate I called Dell earlier and asked again if they would change payment type. I was told no again so I canceled the order. The support rep said that it would be canceled anyway once they tried to charge the closed card. My only options were to simply cancel, or cancel and place a new order.

In retrospect I probably should have just asked those two questions and moved on. I could have avoided reading through some ad hominem and lots of one-liners.

 

Dude, I don't know if his story is true or false, but I believe what he said was that he placed the order using a credit card, then a fraudelent charge appeared forcing him to cancel the card. Dell can't fill the order on the original card (since it's cancelled) and they won't allow him to complete that order under an alternative payment. He has to cancel and start over.

True or not, I can't believe you're having that much trouble following the story.

 

Um, I'm following it just fine. The entire thread was a huge complaint about how he couldn't change payment methods. Presumably, if he could cancel and reorder, then I have no idea what we're even talking about. The stupidity of the "cruise" was just icing on the cake.

EDIT: Look at the OP, he says that the guy not only charged a cruise on him, but "screwed" him out of a laptop.

 

Am I not writing in English today? I can't understand this at all.


I want the laptop.

Credit card the laptop was ordered with is canceled.

Dell doesn't charge the credit card until it ships.

I call Dell to change payment method since the card is canceled.

I'm told I cannot change payment method. No real concrete reason given.

I try another number and I am told the same thing. No real reason explained.

I look for a possible answer elsewhere.

I read lots of inane one-liners.

Present time.


I do care, but it's pretty obvious you aren't here to provide anything anything at all. Accoring to people who actually posted something valuable, I had no recourse. My only apparent option was to cancel the order.

 

Yes, he did. Because I had to cancel the card. See where it goes from there?

 

Seems to me he was just annoyed that he had to start over and move to the back of the ordering line. As someone who has had a machine stuck In production for two weeks now, I can't say I blame him. I'd be hacked if I had to cancel and start over too.

He may just be spinning a yarn. Who knows? But other than the leap of logic (Malaysian workers stole his card) I don't get why you're having such a tough time buying the situation.

 

There would have been no drama if you would have taken this thing off on a completely different tangent.

At any rate, it's over. You still never provided the magic number.

 

Sorry, I was too busy taking a cruise. You'll never believe how I got this credit card number off some guy.

 

No, I'm sure I know. Now get back to work assembling laptops.

 

OK, but only after my lengthy and relaxing cruise. Ahhh, this feels good. I'm using an M1530, also. It's pretty sweet.

 

My god, it is amazing how people act on the internet. And the comment about how this person is from HP trying to bash Dell, are you serious? Holy Christ! If any of you ever paid attention to the news you would see this kind of stuff happens in all places where low paid customer service people who have access to financial documents. Who cares where the cruise was. These are how the scams work. You find a charge for some far away place you have never been and they take the money and run.

Why would the OP lie about this? There is no benefit to him by just making up a story.

 

Yes, there is. It's the same benefit anyone gets from telling any story: sympathy. Ever seen someone get shafted? Then they go and tell their friend the story and it's blown up just a little. Maybe they tell someone else and it gets worse. Everyone is like, "that sucks! Those guys suck!!"

Do I know this is a fact? No. But do I know that everything about this story is fishy? Yes. When I charged my credit card for a laptop, my card was placed on hold. Specifically, my BANK OF AMERICA card. That's right, the same company that didn't care when he (and some guy) slapped on a total of $8000 on his card that he never uses. When I was exchanging laptops, BoA also contacted me about that because I kept charging more laptops onto the card.

I have no idea what his motivation is, that's all just supposition from me. But like I said, this is a seriously B.S. story IN MY OPINION. That's all. And I reserve the right to call B.S.

 

No, the entire thread is about how you're trying to be the biggest doosh possible.

 

Sweet. I like those threads.

 

When did he ever mention his bank? And who cares if they contacted you about it? It doesn't mean they will contact everyone. I've put tens of thousands on my cards with very irregular activity and I've only been contacted once ever. They have all kinds of procedures. And he didn't have to make up a story to complain about Dell's order system, people do that all the time. Just because you don't believe him don't mean you have to act like a total ass.

 

He said it was Bank of America. Also, who cares about anything, in that case? I guess I can just say "my credit card company actively distributes my card number to random people for use." And if you disagree, I'll just go, "who cares what your experience is, even if it makes much more sense?"

 

I'll disagree because it would only lose them money to do that. But go ahead and try me, because I can be a huge troll too.

 

So you'd agree that would lose them money and so they wouldn't do it. But you disagree that another action that loses them money is something they would allow? OK, makes sense.

 

I mean, you're telling me that in the year 2008 your credit card company is SO INEPT that it can't figure out how to catch someone who takes your card and charges a $6000 cruise on it? LOL.

 

It's up to them. Generally the purpose of having a credit card is to buy stuff. And a credit card company that doesn't allow people to actually buy stuff probably isn't going to stay in business too long.

 

OK, so let's say they make the charge. And now you report the fraud. And they know who got the tickets. And then ...........uh, nothing?

 

That's their call to pursue or not. If it's a large scale scam they would probably get the police involved. I know someone who had their identity stolen and hundreds of thousands of debt racked up. They never caught the person either. It's not a simple matter, it's just a factor of doing business. They can't eliminate fraud, they just have to minimize it.

 

Oh, there's no doubt that they can't eliminate fraud. And there's also no doubt that someone could make lots of charges and not get caught. But that's the point -- when that happens, it's because someone steals your card and immediately makes those charges locally. For example, if I stole your card, I would go to Best Buy and buy six laptops and a few portable hard drives. Something like that. (Actually, I'd spread out the purchases between Best Buy and CompUSA, etc, to be less suspicious, but you get the point.) But to get a CRUISE is quite different. That's like saying I steal your credit card, order something on Amazon.com, have it shipped to my home, and your company STILL can't figure out what's going on.

LOL.

Oh, and stop saying "that's their call." A credit card company that doesn't reasonably pursue fraud goes out of business about as quickly as one that doesn't allow charges.

 

I didn't say they didn't pursue it, just sometimes the cost of pursuing is more than it's worth to them. There is no reason to believe the cruise is even legit. That's how scams work. They pretend to be a legit company and tie it to an off shore bank account. It's even easier if you have a partner who works in a sales department who can send a lot of small transactions toward your off shore bank account so it can accumulate quickly.

 

On countless occasions Visa and AMEX have contacted me about charges on my cards. On at least on occasion they were right and caught a fraud attempt. His story is not very credible, specially for oversea charges of such a large amount. I travel often and use my cards all the time and yet they still once in a while will call me minutes after I make a purchase to confirm it.

a $6000 loss represents $200000 in transactions at 3% that a credit card company must make up. That does take a while to make up...

 

Again, note that I said "reasonably pursue." And if this was a scam, that would be even better because then you can get government agencies involved. (They deal with scams all the time.) Your hypothesis of funneling money into an off-shore bank account involving numerous cards would make it MORE likely, not less, that they would get nailed.

 

Don't argue with kamehame, he works for Dell. Really, you can tell, totally fake person working for Dell....really.

 

Look, atbnet, I realize you're just going on and on because you think I'm an ass. But at some point, at some level, you're going to have to admit that -- even if you think I'm an ass -- I'm making way more sense about this than you. So you can keep arguing, but soon you'll be making up weird conspiracy theories in order to "prove" that I'm wrong just because I'm an ass. And then you'll start looking pretty lame yourself. So you should just stop. But if you don't want to stop, I don't mind because this is sort of entertaining.

 

I'm actually a computer-generated random response script.

 

No, you don't make any sense. How old are you? You sound like some 15 year old with absolutely no real world experience.

 

Look, little boy, making random generic insults at me in order to "get my goat" is something that works when you're in grade school. You haven't demonstrated how I'm wrong and you can't, which makes me far smarter than you. So if I'm 15, that would make you as smart as someone dumber than a 15-year-old. Enjoy!

 

Nah, I'm done. I think we can both agree that we are never going to agree. We've pulled this thread down further than it needs to go.

END THREAD!

 

I think people are forgetting that credit card numbers entered into a large company purchasing website is secured and encrypted, so it would be ultimately impossible for Joe Schmo from Dell in Malaysia, who builds the notebook, to even have an idea if you used a VISA, Mastercard, AMEX... let alone the entire number.

Unless Dell LOST their database, was hacked into by an intruder to steal a bunch of numbers and yours just happen to be spent on a cruise ship in Singapore.... otherwise, it's not possible at all for an original web-based seller like Dell to just give an inkling chance to one of their minions in another part of the world access to your financial information. Dell should only trigger a code over to that side of the world saying that they have "a" customer by the name of XYZ123 who needs a Dell XYZ laptop built.

That being said, I don't doubt your CC number was stolen... but it wasn't caused by Dell. Secured website is not THAT insecure... because you are basically saying that it is possible to lose your CC number because of it being AVAILABLE and ACCESSIBLE to the Dell Malaysian assembly plant.... that's not possible.

 

Pot.Kettle.Black

Try adding something intellectual to this thread instead of trying to derail the credibility of the OP from the get go.

 

Except for the little fact that I've repeatedly explained what I doubt about his story. Whereas you just go, "LOL, UR WHAT 15 YRS OLD?! LOL 15" So, just like your dad when you were born, you fail. Unless you can tell me what I've said that doesn't at least seem plausible.

 

this thread is going nowhere. neurotic, sry bout ur problem, guess what , im on a cruise to singpore right now! nah JK. anyways, i highly doubt that there is magic number for CS but to just keep on calling till u get lucky and get a good operator.

 

Me thinks it needs some locking goodness that only a mod can provide.

 

Yes, please.

 

All I have to say is you people bashing this guy...

I'm sorry that you don't have better things to do...It's honestly sad

 

Thread closed because it got too out of hand.

Please report the thread sooner so that we can respond more quickly.

Also, this forum has an "ignore user" feature that will prevent you from seeing the "ignored" user post. I suggest that some of you use that feature(it is located in the UserCP).

-Kdawgca
NBR Mod