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    Laptop restart randomly

    Discussion in 'Dell' started by jackiema, Oct 29, 2009.

  1. jackiema

    jackiema Newbie

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    My laptop constantly restart randomly, most of the time when using IE
     
    jackiema, Oct 29, 2009
    #1
  2. DRFP

    DRFP Notebook Evangelist

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    What software OS
    What model
    When did it start
    Any new programs
    Any Virus warnings of late?
     
    DRFP, Oct 29, 2009
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  3. jackiema

    jackiema Newbie

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    -Vista Home
    -Dell Inspiron 1720
    -Shortly after I purchased it
    -No unusal new program, just Media Player Classic, iTunes, Qvod but problem has encountered even before these programs installed.
    -No virus warnings
    -I contacted Dell support million times but all told me to do the same - restore the laptop to the original manufacture setting which I did numerous times but still encounter the same problem
     
    jackiema, Oct 29, 2009
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  4. jackiema

    jackiema Newbie

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    Sometimes it restart without BSOD, sometimes with the following error codes:
    0x000000F4
    0x00000034
    0x00000024
    0x00000001
    0x0000008E (3 times)
    0x00000050
    0x00000019
     
    jackiema, Oct 29, 2009
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  5. DRFP

    DRFP Notebook Evangelist

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    Ok Vista (OMG!) best thing to upgrade to windows 7

    but this is free

    first thing, check dell support and download any updated drivers video may be the problem

    then upgrade all drivers

    then lets see what happens

    Also test the memory and HD for errors any error at all will cause this as well.
     
    DRFP, Oct 29, 2009
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  6. jackiema

    jackiema Newbie

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    Thanks for the great advice.
    But I thought free upgrade to Win 7 only if Vista was purchased within the last 4 months?
    Also, can you tell me how to test the memory and HD for errors...I am not too good with computer stuff.
    Thanks.
     
    jackiema, Oct 30, 2009
    #6
  7. DRFP

    DRFP Notebook Evangelist

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    On start up of the computer you go into this

    this is better then me explaining it LINK

    Any errors write them down, there is a Hardware problem then



    Heres about the dell disk link
     
    DRFP, Oct 30, 2009
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  8. BlackRussian

    BlackRussian Notebook Deity

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    The best thing is not to upgrade to Win7 BUT to correct the problem you have at the moment.
    New laptop contact Dell and/or Google the error codes to see what comes up.
    And you say it only happens with IE? Which version is it?
    Try this update antivirus database or try avast home AV its free once your AV is up to date boot in safe mode and scan PC but turn off your PC restore point before hand. Turning this off will remove any virus which may well be in your restore point. If scan comes back clean try also ccleaner (freeware) to clean up your system.
    Might help updating IE windows update.

    Good luck
     
    BlackRussian, Oct 30, 2009
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  9. DRFP

    DRFP Notebook Evangelist

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    yes I agree if the hardware is messed up win 7 will not install anyway

    CC will not help IMHO, virus? worm? maybe but more likely a driver or hardware issue, I would start with the Dell diagnostics
     
    DRFP, Oct 30, 2009
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  10. jackiema

    jackiema Newbie

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    I finally updated all driver and antivirus...the shut down problem still happens - only not as often. When using IE, an error message always pops up says internet stop working, or the screen freeze...

    What should I do????
     
    jackiema, Dec 2, 2009
    #10