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    Latitude D830 XP BSOD Problems

    Discussion in 'Dell' started by knewknow, Nov 21, 2007.

  1. knewknow

    knewknow Newbie

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    I ordered a Dell Latitude D830 with windows XP for one of the departments here at work. After about 1 week of using it, they received a BSOD. I debugged the mini-dump file and came up with nothing specific to what the problem might be. After a few more days, another BSOD, so I called a Dell technician, and they came in and replaced the RAM and Harddrive. I re-installed XP from scratch (no image) and re-installed all software. They are only using the OS, MS Office 2003, and various tools like Adobe reader, cutepdf writer etc.

    Today after 2 days of the technician coming in another BSOD on bootup. The only software that I can point fingers to is the HP Officejet L7780 drivers. Everything else is fairly stock.

    Anyone have any similar issues? Anyone running the same L series printer without any problems?

    (btw, the BSOD will occur at random times. Opening an e-mail, sitting at the desktop, windows boot up etc.)

    Thanks,

    kk
     
    knewknow, Nov 21, 2007
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  2. ajsperez34

    ajsperez34 Newbie

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    Hello,
    I will not stress out that much, we purchased some D830, I'm having the same problem, the latest that I have was today and the user was siting opening a pdf file, I open a case with Dell a basically gave me a work around
    "Get to Registry Editor
    "Navigate to and click on the:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\intelppm"
    "Key"
    "After you have clicked on the "intelppm""
    "ON the right side, you should see an entry for "Start"" double click that to 4 and the problem got solved, but in the other incident, they don't have an answer, If I was you I will keep open Dell tech-support
     
    ajsperez34, Feb 25, 2008
    #2