The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    List of Dell emails to send a complaint to?

    Discussion in 'Dell' started by lottdod_1999, Jun 29, 2009.

  1. lottdod_1999

    lottdod_1999 Notebook Evangelist

    Reputations:
    89
    Messages:
    698
    Likes Received:
    0
    Trophy Points:
    30
    A couple weeks ago I saw someone post a list of all the emails of the high level execs at dell, for which to send a complaint too. I think it was Mastershroom?

    But anyone have that list, or at least good emails to send a lengthy complaint to?
     
    lottdod_1999, Jun 29, 2009
    #1
  2. Mastershroom

    Mastershroom wat

    Reputations:
    3,833
    Messages:
    8,209
    Likes Received:
    16
    Trophy Points:
    206
    It was probably Cin'. She likes to post that one a lot. Take a look through the Dell Order Status and Customer Support subforum, it's bound to be in a thread there.
     
    Mastershroom, Jun 29, 2009
    #2
  3. atbnet

    atbnet Notebook Prophet

    Reputations:
    5,868
    Messages:
    5,889
    Likes Received:
    2
    Trophy Points:
    206
    Here you go

    Michael Dell
    Chairman and CEO
    [email protected]
    Donald Carty
    Vice Chairman and CFO
    [email protected]
    Ronald Garriques
    President, Global Consumer Group
    [email protected]
    Michael Cannon
    President, Global Operations
    [email protected]
    Mark Jarvis
    Senior VP and Chief Marketing Officer
    (Dude, You're Getting An Email!)
    [email protected]
    Lawrence Tu
    Senior VP, General Counsel
    [email protected]
    Susan Sheskey
    Senior VP, Chief Information Officer
    [email protected]
    Andrew Esparza
    Senior VP Human Resources
    [email protected]
    Paul Bell
    Senior VP and President, Americas
    [email protected]
    Stephen Felice
    Senior VP and President, Asia
    [email protected]
    David Marmonti
    Senior VP, President, Europe, Middle East and Africa
    [email protected]
    Brad Anderson
    Senior VP, Business Product Group
    [email protected]
    Jeffrey Clarke
    Senior VP, Business Product Group
    [email protected]
    Martin Garvin
    Senior VP, Worldwide Procurement
    [email protected]
    Alex Gruzen
    Senior VP, Dell Product Group
    [email protected]
    Joan Hooper
    Vice President, Finance, Chief Accounting Officer
    [email protected]
    Alan Lafley
    Board of Directors
    [email protected] (bounces)
    William Gray
    Board of Directors
    [email protected]
    Judy Lewent
    Board of Directors
    [email protected] (bounces)
     
    atbnet, Jun 29, 2009
    #3
  4. NiteWalker

    NiteWalker Notebook Evangelist

    Reputations:
    164
    Messages:
    524
    Likes Received:
    0
    Trophy Points:
    30
    Better business bureau may be a better route. They have to respond to complaints there.
     
    NiteWalker, Jun 30, 2009
    #4
  5. lottdod_1999

    lottdod_1999 Notebook Evangelist

    Reputations:
    89
    Messages:
    698
    Likes Received:
    0
    Trophy Points:
    30
    Thanks good idea
     
    lottdod_1999, Jun 30, 2009
    #5
  6. litkaj

    litkaj Notebook Consultant

    Reputations:
    77
    Messages:
    194
    Likes Received:
    0
    Trophy Points:
    30
    Uh, no, they don't. The BBB is a scam that only exists to extort money from businesses in exchange for preferential treatment and ratings.

    If you want to get in touch with Dell then do the following:

    1. Contact the standard support that you are entitled to and try to resolve your issue.
    2. If #1 is unsuccessful, make sure you get a case number.
    3. Use the "Unresolved Issues" contact form @ http://support.dell.com/support/topics/global.aspx/support/dellcare/outstanding_issues
    4. If #3 fails then spam the email addresses already posted.
     
    litkaj, Jul 1, 2009
    #6
  7. NiteWalker

    NiteWalker Notebook Evangelist

    Reputations:
    164
    Messages:
    524
    Likes Received:
    0
    Trophy Points:
    30
    The BBB is not a scam. I know this firsthand.
    You contact BBB with a complaint and you get results, at least in my 2 experiences.
     
    NiteWalker, Jul 1, 2009
    #7
  8. lzrsfa

    lzrsfa Notebook Consultant

    Reputations:
    149
    Messages:
    226
    Likes Received:
    1
    Trophy Points:
    30
    this. I've used it a few times (with several companies) and it's a good system.

    Does Michael Dell actually respond to those emails anyway? lol.
     
    lzrsfa, Aug 18, 2009
    #8
  9. jb1007

    jb1007 Full Customization

    Reputations:
    165
    Messages:
    1,230
    Likes Received:
    0
    Trophy Points:
    55
    You didn't ask but my advice would be, do not send an email.

    Write a registered letter to a high level customer support manager. In the letter, voice your concerns but more importantly make sure you humbly ask for what is fair in return for your issues. Complainers don't get anything - people who make requests get a lot.
     
    jb1007, Aug 20, 2009
    #9