Look What Happens When I Try To Get Money from dell!

When i heard people are gettin money back from there vista basic disc's, i thought i might giv it a shot, here is what they replied with:

After reviewing your case your system was a package deal. The system and all contents are not charged on individual bases therefore credit cannot be applied for this item. It is a non refundable item in the same that roxio or any other program that comes with this system is. If vista was purchased separate from the system it would be a different case, but since it was sent with the system no credit can be applied. Sorry for any inconvenience and thank you for contacting Customer Care.

Told em some more jiberish about the EULA and......:

This is OEM software that is non refundable therefore Dell cannot refund you for something that came on the machine. It was included when you purchased the system so not available for refund as separate item. As the system owner you are able to put any OS you want on system but Dell is not responsible for giving credit for something that was included for free with your system. I apologize for any misunderstanding about the EULA policy but is does not apply to this case because the OS was free of charge. Thank for contacting Customer Care.

Respectfully,

(Ahaha "respectfully" lol)

 

well...you can't blame dell for that. you are just trying to take advantage of them....shame

 

You're kidding, right?

 

Ye seriously wtf r u chattin about? i didnt want vista basic? but i had no choice!!

 

ummmm it was OEM with it.....it clearly states that in all their return policies

http://www.dell.com/content/topics/global.aspx/policy/en/policy?c=us&l=en&s=gen&~section=010

they arent being dicks about the nitty gritty, it clearly states

 

wth is wrong wit u lil ****, i have a right to post whatever i want! i wanted a dell, because i like them! i have every right to be fully emberced for my vista basic crap that comes wit!

 

thats stupid it wasnt free, thats like saying the 15.4" wxga monitor was free, its not you paid X amount for the base model which included Vista since. Call them up and ask to speak to a supervisor, be persistant whats the worse they will do? aslong as you don't get violent than you can stay on the phone all day and they won't hang up.

 

If you like them so much stop trying to rape them with their generosity. They're offering you a good deal, yet you still try to steal something from them.

Piss off.

 

I think we're all a little dumber for this thread and the insults it contains.

 

This is what i sent to the guy i was chattin wit (i really cant be faffed to chat wit them any longer!

Im not happy, but thank you for your time Michael! I understand that it is not your fault. And the guy who owns dell just has a "Broom up his ass!" Thanks....

Osserpse, u piss off lil chav, keep ur remarks to urself!

 

just to clear the situation. which os was ordered with your purchase? and which did they install and send you?

 

Yes but the fact is that it was a package deal, which means that it is, in effect, a singular product. Don't like that product? Too bad, you shouldn't have bought it. If you like the cut of a shirt, but dislike the colour, and base your purchase decision on the colour, you don't buy the shirt. You don't buy the shirt, then email the manufacturer and demand money back because you dislike the colour; you just don't buy the damn shirt.

The computer is no different; Dell offered a set of options, and opting out of Vista was not an option. Tough.

 

I got basic cus there was no option for "no OS" because i already have vista ultimate at home and installed as we speak!!

 

Then you should have sought out a computer with such an option, if it concerns you so much.

 

It doesnt concern me that much, just dont have much money, need all i can get, if u know wt i mean?

 

well then i guess you should read what you order next time....

 

I know what you mean, but it's not Dell's fault that you already had Vista Ultimate. It is unfortunate (and a bit daft) that Dell doesn't have a "No OS" option, but that's just how it is. More than likely, it is due to pressure from Microsoft. Often, the manufacturer will recieve a discount on their OS orders if they ensure that all their customers are using that OS.

 

Well this is America, u know, the land of fat people, and Walmart... u can take anything back there even an empty can of spray paint =) guess dell are just a bit smarter than walmart lol!

 

That explains it then, just another way for them to make money ey?

 

Essentially, yes. In theory, such a deal has the potential to allow the manufacturer to lower their prices, since they are getting Windows at a lower cost than they would otherwise. Or they can keep the price the same and have a higher profit margin. I know which scenario I'm betting on...

 

Haha ur rite there m8

 

Post reported? I don't even know where to begin with that one.

Speaking of overreactions, while I certainly understand (and basically agree with) the argument that OP is not entitled to compensation for a copy of Vista bundled with his computer, I'm really taken aback by the vehemence of the response to his post. I don't think Dell has its own fanboys like Apple, so I can only imagine that this is the backlash against the backlash against Dell. They'll be thrilled to hear that the pendulum's swinging back their way!

 

I would have to wonder why MS includes the OEM refund clause in their EULA if the software is not supposed to be refundable...

I mean would you buy a car, find out the pistons are bad and be ok with the dealer telling you "oh no, we sold you a $20k set of tires, the car was free, we can't compensate you for the free car that doesn't work"?

And as for getting what he ordered and still wanting to return it... I do it all the time... I see something online and order it, or purchase it in store. Get it home and discover it's not really what I wanted after all and return it. Especially in the case of something like Best Buy who would rather talk you to death than let you leave without buying an extended warranty... I just smile, but it, then turn around and refund it.

If you won't make it easy for me to buy a product I should be able to buy alone, I will just return the part I didn't want.

But for the record I don't recall anyone successfully getting a refund for Vista from Dell yet... I only got some credit because they were being nice to me.

 

I know several people who got $50 refund if thats a refund or to shut them up im not sure, but if you dont want it than by all means tell them.

 

It's good for Dell to get feedback about what people want, but I don't think that demanding a refund is the right approach. Dell already offers an insane amount of hardware for the money.

If you don't like the options call them up and ask for alternatives. If enough people do the same, they may rethink their whole config options approach, but the cost may end up being absorbed into something else (like more expensive video cards!). I personally am pretty impressed by the number of options that Dell gives you already...I don't think any other manufacturers come close.

When I bought my car, I really didn't want an AM radio included in my head unit, but there's no way I was gonna get 50 bucks back for that.

 

See my edit... I have heard of lots of money going to people, but I haven't ever heard of Dell refunding Vista...

 

I may be mistaken but I think a while ago Dell offered Linux as an option? I don't know what happened to that but I don't see it anymore...

 

I think someone said its still offered on a few models but not many.

 

It is NOT.
And the fact that you have to agree with a separate EULA confirms it.

You can buy the product and do not like the EULA you are required to agree with. Since that EULA binds DELL to refund you the cost of the OS, should you not accept its terms (as per the agreement DELL signed with MS), you are entitled to ask and have the right to receive a refund.

It's as simple as that.
And several people has received a refund for having refused to accept the eula - just search this forum.
Only DELL won't state it's a refund, cause if it did it will start a landslide. They simply offer the customer the least amount of money to, so to speak, "rest the case".

It is different.
Since the shirt does not come with an EULA to sign to activate the color. An eula that might state that you can wear that shirt only with pink trousers and black shades. And that states that should you not accepts those condition you have the right to be refundend for the cost of dying you shirt anew.

Dell offered a set of options, including an OS with a contract that entitles you to get a refund.

It is a contract that binds DELL, as well as you.

 

Yeh there was a thread somewhere, where a guy was in the same posistion as me, and he got a refund!

Nice come back Sredni Vashtar

 

Just a simple analogy.

You want to buy a bag of oranges from me for $2. I say sure but only if you also buy this apple for 50 cents. You think this is unfair and so have 2 honorable options:
1. To take a stance, tell me it's unfair and buy neither
2. To accept my deal, even though think it's unfair, and buy both the oranges and the apples.

However, BigBoy it seems to me you've agreed to my deal and then, having agreed, reneged on it and demanded a refund for the oranges.

 

That's the standard PC manufacturer boilerplate to try to get rid of people asking for a refund.
But, if you did not accept the EULA (that is you did not use Vista at all on that system) the *have to* refund you. It's only a matter of how much.
They try to offer the least amount , pretending they are just doing you a favour.

Nontheless they have to refund you. Some people ended up in small court cases to get more than the 10-20 bucks the manufacturer had offered them. Manufacturers know most people won't go all the way since in the end it cost them more than the refund the are entitled to, but if one have time to spare...

 

thats a **** analogy.

Dell doesn't make it clear that you have to agree to the software before hand, the software isnt free anymore than the LCD was free. If i bought something than got it home and than found out that i had to agree to some terms and conditions i wasnt aware of before than its my right to return the goods.

 

So, sure, you have to accept the license agreement. True, Dell doesn't state this but the important fact is that Bigboy (being as he is a big boy) knows as well as anyone that Vista and almost all other software comes with such license agreements.

The EULA is not the problem, rather it's an excuse, a way to try to feel justified after having agreed - and knowingly agreed - to buy Vista bundled with the computer.

 

The EULA is the only way out of a monopoly.
And if you read it before agreeing with it you might find out that you are making *a lot* of concessions to MS and its subsidiaries, basically allowing them to do what they see fit with your computer.

 

I hate to sound...stupid but since he DID get a Vostro 1500...shouldn't he have gotten XP? I mean then he'd have TWO different OSes to use. He could potentially dual boot.

Considering he is upgrading, he'd have to install the drivers and whatnot anyways...so shouldn't he have done his research and done that?

 

if there is a loophole than its the consumers right to exploit it, you know aswell as i do that MS rip us off every chance they get. It may be seen as being sneaky and rude but its there and i got no problem with people using it to save money, its not like they than use the vista afterwards and dell get the money back from MS so they don't loose money. Its dell fault, they should of either got a different agreement or given more options over os.

 

Again, sure, I agree with most of the sentiments here: MS have a monopoly it is unfair that 1. they pressure companies to ship their OS with their systems and 2. they make you sign an ridiculous EULA. Indeed in my analogy I took it for granted that it was unfair. BUT, Bigboy didn't want his money back because he didn't accept the EULA, he - as he said - heard people were doing it and thought he'd 'give it a shot'. This is what I think is reneging on one's agreement - it is certainly not a principled objection to MS.

 

Um first off it's flawed to assume that anyone knows there is going to be an EULA... we all know, but plenty of people I know would have no idea it was coming or what it was about.

Second the EULA is there for a reason, it's not just an excuse, it lays out a set of rules that everyone involved must play by, MS, Dell and the end buyer.

I can't just say "the EULA is an excuse, screw the part where it says I can't move an OEM copy to another system" that doesn't fly.

In the same way MS cannot start violating the privacy rights they promised me in the EULA under the guise that it's "just an excuse" and Dell agreed to abide by the rules set for retailers of the license when they started selling it.

Sorry, the EULA binds everyone in every direction, not just some people sometimes.

 

In fact, Bigboy does agree to the EULA, he's using Vista Ultimate - so he hasn't a leg to stand on.

 

Jeez, the guys simply complaining that hes NOT GETTING what other people ARE GETTING, what the hells wrong with that?! Whos side are you people on? Dells or your fellow forumers?

 

Your right, but I meant something different: that arguing against the EULA was an excuse for those trying to get some money. Sorry, I wasn't clear.

 

Why do we have to take sides?

If what other people are getting is unfair then surely what he's getting is also unfair. The quantity of people surely makes no difference.

 

No, the EULA applies to the particular piece of software it is attached to. If I agree to it once for one copy of XP it does not mean I now agree to it for every copy from then on.

 

exactly, if he already has a copy at home than whats the point in keeping anotherone if your able to get a refund for it, its just stupid not to.

 

Oh, come on! Yes, you could probably argue that in a court of law. But I'm not talking about what's legal and what's not (Bigboy has every legal right to complain). What's legal or not is not the same as what is fair or unfair. In the real word if you agree to a EULA in one copy of some software, you can't then go and say the exact some wording, the same EULA, that you agreed to is unfair when it refers to another copy. Sure, perhaps legally - but I'm talking about what's reasonable.

 

If Bigboy did accept the eula than he should not try to get a refund.
I did not want Vista, but had to get a laptop with it because there was not even an XP option. Moreover, since I had (and still have - what am I doing here??? ) a lot of work to do and basically bought the laptop to do it away from my desk, I had to use Vista (no time to wipe it off, install linux, going to court to get a refund, try to see that the hardware is all functioning and it's not a driver problem...).

Since I accept the eula I will not ask for a refund.
But Vista was shoved down my throat against my will (and I tried, I begged the Dell rep to let me have XP, instead).

So, now. I feel I have the right to despise Vista (for the waste of resources) and to inform anyone who would not want it that they have the right to get a refund, if they can invest some time in it.

 

Yeh i never agreed to no Eula ****, i just installed vista ultimate strate away! the reason i didn't get xp is because i already have xp professional! Seems we have started quite a debate here, although i have come to the conclusion that some of u are working for dell!! or MS!!

No im not really a big boy, im 15 lol, but everyones entitled to there money!

 

Unfortunately reasonable is all in the eyes of the beholder, if you want to go argue what's reasonable, have fun, that's a rope I don't piss up anymore.

If you want to argue what's right and wrong in a way that can actually go somewhere other than academic, then you have to stick to what's legally acceptable.

I don't think there is a single person out there who would agree with me 100% on what's reasonable and what's not, so there is no point really arguing that. If it gets so unreasonable as to become illegal, we can talk then, but until that day arguing what's "ok to do" and what's not is pretty pointless as is very well shown here.

 

Well, Devedander, that sounds pretty nihilistic to me. When I disagree with someone I reason with them rather than take them to court.