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    Lousy Dell Customer Care

    Discussion in 'Dell' started by DRTH_STi, Aug 7, 2007.

  1. DRTH_STi

    DRTH_STi can't.stop.buying.laptops

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    I mean honestly. Does it's taking me over 30+Minutes to get in touch with a dell customer service member and I am still on the phone!

    Saving 200 on a system is not worth it sometimes...

    Anybody else having any issues with these guys?
     
    DRTH_STi, Aug 7, 2007
    #1
  2. caveman017

    caveman017 Notebook Consultant

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    Ha yeah. Was on hold for 1hr 20 min over the weekend to change something on my order. Ended up mowing the lawn at the same time :)

    defeated the system.


    Last night I wanted to add something to my order, was on hold for 40 min, put on speaker, then went to make dinner, then i hear someone yelling HELLO HELLO, ARE YOU THERE.. and i was like WTF.. then I realized
     
    caveman017, Aug 7, 2007
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  3. mtylerjr

    mtylerjr Notebook Deity

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    When I got my 2nd delay, which said I needed to call to keep the order alive, I was on hold for 2 hours, 30 minutes. Finally, a Dell rep -CALLED ME- on my cell while I was on hold on my other line, so I hung up the phone-on-hold.

    Then that del rep (on my cell) told me she wasnt able to do the "confirmation/keep building" thing and that I still needed to call the other number. Ugh. Why the heck not? I called back, but gave up after another 30 minutes, and just emailed.
     
    mtylerjr, Aug 7, 2007
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