M1330 CPU upgrade after shipped email?

Hi:

I ordered a M1330 in the end of June with a projected shipping date in the end of August. I went with the T5250 because the upgrade to T7300 I really wanted was prohibitively priced. Besides, I always intended to call and upgrade at some point during the rather ridiculous waiting period.

And then I forgot. I mean, after the feverish anxiety of the first couple of weeks it simply slipped my mind. What can I say?

So, today I get an email from Dell saying they have shipped the order and I realize, my God, I never called about the upgrade. It seems only yesterday, well sometime last week, it was still listed "in production".

What can I do now? I'd still rather have the T7300. How can I get Dell to upgrade? Or, if I leave it for later and I do it myself will that void the warranty?

Any thoughts?

 

Why would you order something if you had no intention of keeping? If it shipped there is nothing you can do except return it and order a new one.

If you attempt to upgrade the CPU yourself you will void your warranty. And I expect if you ask Dell to send a person out to do it for you you will have to pay for parts and labor.

In this case it is a mistake, but it is your mistake and I think you will end up paying the price if you really want it upgraded. I guess you could call Dell and ask them about it, but seeing as they did nothing wrong I am not sure how sympathetic they will be.

 

You just need to return the notebook and buy another one. Also, if you had changed your order at any point, they would have had to cancel your existing order and place a new one for you.

 

refuse delivery

 

and re-order and wait 3 months! woohoo!

 

i think cpu is upgradable on this laptop, why dont you just use it and upgrade to a 7300 or higher later when price drop?

 

From Dell's website:

* You may return your new or refurbished system up to 21 days from the date of invoice.
* It is important that you return everything on your order, and that it is in its original packaging.
* We will credit your account for the price of the system (minus initial shipping and handling and applicable restocking fees).

Restocking Fees: Unless the product is defective or the return is a direct result of a Dell error, a restocking fee of 15% may be charged on hardware, accessories, peripherals, parts and unopened software still in its/their sealed package, and on software that has not been downloaded if the software is delivered electronically.


So basically it will cost you more than the price of the CPU upgrade just to send it back. Then you get to re-order and wait again. Is it worth that to you?

Don't get any bright ideas about returning it for being "defective", because the warranty clearly states that they will only repair it if truly defective, or if unrepairable, they will "replace it with a comparable product that is new or refurbished."

I figure your only hope is to call customer service and plead for them to waive the restocking fee.

Like the other poster, I have no idea why you ordered something you didn't want.

 

Did I say it was Dell's mistake? Did I say I had no intention of keeping it?

It seemed like a good deal and I took it. And it is possible to amend an order while in production. Besides, they don't have to be sympathetic, they only have to welcome the opportunity of getting more from me through an upgrade.

Yeah, that's an obvious downside.

Yes, it is ungradable but there is the warranty issue, so if the computer is satisfactory in every other aspect I'll just have to leave this upgrade for later.

 

Let me re-phrase. Why order something you do not want? If you wanted a faster processor just order it? If the processor was "prohibitively priced" 3 weeks ago what made you think it would be more fairly priced in a week or two?

And I was pointing out that it is not Dell's mistake, so you will most likely not get any breaks like free shipping, waved re-stocking fee, etc etc.

But you said you always intended to upgrade the processor even as you placed the order for the slower processor. As far as I know the price has not changed in the month since release, so why would you think it would help to wait and change it later?

Dell has to be sympathetic because it will cost them money to take back your order and process a new one. They can not sell your old system as new any more, and I do not think they can even break it down for parts and sell them as new? It will cost them a lot more than the $10 profit they will make from upgrading the processor in shipping, handling, and paying CSR's to handle your case.

So if you want an upgrade without the 15% restocking fee, Dell will have be sympathetic.

Anyway, I think those are your options. Return it with restocking fee and re-order. Maybe call Dell and see if they will sell you a whole new chip and send a Dell tech to install it for you without voiding warranty. But you will most likely have to pay for parts and labor.

 

Shipped? Lucky you.

I ordered T5250 for better battery life.
For now upgrade ram to at least 3GB and HDD to 250GB 5400rpm.

Like terryw said when warranty is over you can upgrade CPU to something better then they have now.