M1330 Vista hangs on shutdown after sleep

Anyone else seeing this?:

If I put my M1330 to sleep or into hibernation, it hangs during shutdown - it stays on the blue "shutting down" screen with the spinning wheel indefinitely (until I get fed up and forcibly power down).

If I don't use sleep or hibernate, everything's fine, I can shut down and reboot all I want with no problem at all. It is only after a sleep or hibernation that this trouble occurs.

This happens running both 32-bit and 64-bit Vista Ultimate. Any thoughts?

 

I have the exact same problem with my M1330 with Vista Ultimate. I can sleep it once, but if I try it twice it hangs. It also hangs on shutdown after a sleep. Did you find a solution?

 

I get this too, running Vista ultimate x64.

I came to the same conclusion - you could sleep it once per session. Second time I try and sleep it, it goes into sleep mode but then immediately comes out of sleep mode, as if a key has been pressed.

I also get the hang at 'Windows is shutting down' after it's been in sleep in that session, and i have to hold down the power button.

I've noticed something with the bluetooth driver crashing in my event log, but I can't tell if that's responsible. And equally, I can't find an updated driver for that which is on the dell website, despite another website - http://driveragent.com/ - reporting my driver is out of date.

It's driving me nuts, though I've just got used to shutting it down each time now. Hopefully SP1 may fix it...

 

I have Ultimate x64bit and experience no hang........

 

hmm that's interesting.. did you get all your drivers from dell's support website? And there's nothing 'unknown' in control panel?

There must be some solution to the problem

 

what do you mean 'unknown' in the control panel? I got most of my drivers from dell. But then I may have installed some from one of those "vista x64 on m1330" threads.

 

Unknown in device manager, that should read

 

i had this happen too. i googled and found a registry hack that lowers the time before windows closes a service that is not responding. it is by default set to like 2000min and you can set it to whatever you want. in my case, the service that was hanging, upon viewing of the boot/shutdown log in task manager (google) was a driver for an external usb device. using a different driver has since fixed the problem and i was able to undo the registry hack. good luck. google is your friend.

 

My problem went away after installing hotfixed from Microsoft. Here is an original link http://forum.notebookreview.com/showthread.php?t=158277&page=1

 

Shutdown and startup problems are almost 99% driver issues.

 

Thanks for the replies.
I had a look in the eventviewer, and there was a problem with BTHUSB. I disabled the driver for Dell Truemobile 355 Bluetooth, and it solved the problem.
When I reported the problem to Dell, they suggested that I reformat the harddrive and reinstall it all. I didn't find it that helpful. I shall now report that my bluetooth is not working properly, and see if that's still their solution.

 

vista sp1 does indeed fix this problem. it's an issue with vista, not your xps notebooks!

it can be installed via this link: http://www.microsoft.com/downloads/...d69e-4c73-9213-7a7f3852c0ca&displaylang=en&tm

 

That link doesn't work..
also i have Vista SP1 installed and have still exactly the same problem. After sleep the even log says this for the bluetooth device:

"The local Bluetooth adapter has failed in an undetermined manner and will not be used. The driver has been unloaded."

Stupid thing is that the device does still work.

Before SP1 i could just go to the bluetooth icon and disable it there when i don't need it. But that option is gone so this is quite annoying now.

 

hmm searching the internet i came across this one:
http://support.microsoft.com/kb/941858

if i look at the driver versions then those drivers are much newer then what i use. I could download that kb file but it says that my system doesn't need that one...

 

I have an Acer 5680 running on Vista home premium and it also hangs on shutdown after sleep. I tried the Microsoft link and it does not work. Does anyone have another fix??

 

i'm having the same problem... when i try to shut down it stays on the vista "shutting down" status but it wont shut down, any ideas as to how to fix it? if its a driver problem, how do i know wich driver is causing it?

 

anyone....?

 

started happening to me too...i close my lid to put it into sleep mode but it doesnt...it just hangs

 

I have no problem and running Vista 64 with SP1. Before SP1 I did have the same problem and someone suggested to get Hotfix from Microsoft. You need to google them to find them on the Microsoft knowledge base and request them to be send to you. Here are the Hotfixes:

KB929577
KB928135
KB928631
KB927084

 

Just wondering, are you guys using bluetooth when this happens? Specifically a bluetooth mouse?

I have these stalling shutdown/hibernate/sleep issues when I use my microsoft bt mouse 5000

 

Having this problem too for the last few weeks. Will have to try some of your fixes. No doubt it's a driver issue but it's a real pain that this problem seems to have introduced by a Vista Update somewhere along the line for me .

Also have major problems with my Synaptics touch pad driver which keeps crashing on me. Going to have a search here to see if others are having the same problem.

Cheers,

jahboo

 

Update the BIOS to A09 if you haven't done so.

I've had tons of problems with my M1330 regarding shutdown, bluescreens, memory dumps, freezes and frackups. I was even on the verge of calling Dell and returning the laptop when I realized the only thing I hadn't tried was updating the BIOS. Every driver was updated, I had refrained from certain Vista updates mentioned here and on other forums, reinstalled Vista... the works

After updating the BIOS (it's really easy with Dells solution) to version A09 none of my previous problems have returned, save one. When i close the lid on my laptop the computer suspends to a sleepmode that it won't recover from. I've read that this will be solved with Vista SP1, but that only became available in Norwegian 2 hours ago... so I'll see how that plays out.

Now I'm running all Vista updates except one that won't install for some reason.

You can find BIOS ver. A09 here: http://support.dell.com/support/downloads/download.aspx?c=us&cs=19&l=en&s=dhs&releaseid=R178150&SystemID=XPS_M1330&servicetag=&os=WLH&osl=en&deviceid=14178&devlib=0&typecnt=0&vercnt=4&catid=-1&impid=-1&formatcnt=1&libid=1&fileid=242504