MAN I hate DELL...will never purchase DELL again...

I posted forum regarding my E1505 freezes after making beep noise.

Well the laptop was overheated and that was what caused the problem.

Okay, here's the story

I called Dell twice already.

First call, he was telling me to do all these stupid stuffs... yeah and I did.

After that he said he will call me back tomorrow which he never did...

Okay like two weeks later...which is today I called them again because the laptop freezed 3 times in 10 mins...And the CC tells me I have to send the freaking laptop and wait 7 to 8 business days... I was like WTF??? When I purchsed the Complete Care next day home service, CC told me they will come to my house next following day and fix it. After I told the CC about that CC tells me tech guy who goes to home can't fix my problem... I kept my temper... and I told him that I need my laptop for school... And the CC tells me to wait... and after waiting 30mins+ he hanged off...(or it got lost)... I gave him my phone number just in case phone gets hang off... WELL here I am waiting freaking 40mins+ ....

YES I did clean the vents...

Now I am thinking about just selling it back... Man there's no point of getting freaking complete care in home next day service I guess...

 

This happened with me several times with support people from Dell, Rogers, Fido, TD Canada ( i should sue td )....they never call back. One time I requested TD Canada's regional support manager to send me a previously recorded phone conversation between me and one of their CSR. I asked them that I need this as evidence. The manager agreed to send it to me and told me that it will take 2-3 weeks for package to arrive....but it never arrived. The issue was related to Dell and TD visa card.

I think that there is some serious fundamental flaw in the Call Center based product Support Service Model. It frustrates both the customers and the CSR's who often not able to answer the customer complaints.

 

The least they could of done is return/replace the laptop. Good luck, please up date the thread with what happens later.

 

man... now I am talking to one of the supervisors (not even sure if its supervisor because its just chatting online) well... I will update the thread with what happes later...

 

Good Luck...

 

finally, after talking to supervisor, he said he will send me a replacement system which is going to take about 5-7 business days... although its going to be a refurb one I don't mind as long it works fine. I just gave CC my name address and phone number.

If you guys have any issues... i strongly suggest talking to them over online.

 

Things with Dell usually are better resolved by using their chat system rather than talking over the phone. You should check your Dell account 24hrs after you chatted with Dell, you should see an order being sent with a tracking number, that's your replacement system, they usually send it Next Shipping day. I know they said 7-8 business days but Dell services are rather fast, so 24hrs after isn't farfetched.

 

I am glad you got your issue taken care of

 

good for you, I never get a chance to chat with supervisor online. I contact through email and everything work out fine, even though the new system is still screw up like other ones i've had.

 

khanhfat. If the new ones still screw up like oohter ones uve had, did you ask them for other replacement? or r u just using it...? or did you fix the problem?