MY STUDIO 17 (1735) is junk adn they won't replace it....

Not only can I not get my Studio 17 replaced by Dell (I received it Sept.30th and ahve been having problems since day 1) but they won't even call me back..... I am not happy with my system I ahve had problem after problem.. and get this.... its gettign worse... I do not know enough about computers to do anything about it i think maybe im makign it worse... now i'm at the point where gettign a refund (if they let me..lol) will be so much hastle and time with no notebook and then i have to try to build an HP, but if they do decide they value there customers at Dell and replace it... I also want to upgrade things cause obviously i screwed up nothing works.. and furthermore (maybe not related to glitches) it took me a week and a half to download something for my son... then another few days to get it to play... then 2 and a half days to wait for it to burn on another program as dvd not data since it woudlnt play anywhere else... for the dic to pop out at 98.9% EMPTY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BLANK!!!!! I wanted to scream.... if anyone can guide me in the right direction... i have left the notebooks stat if you see my prev posts its the one saying its coming tomorrow did i screw up??? i can leave them again if needbe... i think i screwed up

thanks in advance,

hopelessly demoted to pen and paper.

 

Please correct your grammar and spelling

 

I don't see a problem here - you are still in the return policy. Call for an RMA within the next two days.

 

I would simply call customer service, and not hang up until they give you a full refund.

At this point, they will probably replace your system with a refurbished system, which may lead to more trouble.

Regardless, it will take time to get the system replaced or repaired or returned, so I suggest you do what you want to do...regardless of the time needed to do it.

 

DELL has an "Unresolved Issues" link on the main website for this sort of thing-

https://support.dell.com/support/topics/global.aspx/support/dellcare/outstanding_issues?c=us&cs=19&l=en&s=dhs

Here are the Customer Service and Returns phone numbers-

http://support.dell.com/support/topics/global.aspx/support/dellcare/byphone_ord?c=us&cs=19&l=en&s=dhs

Persistence (and patience) is key to getting satisfactory resolution. Don't hesitate to ask for a supervisor if the person you reach can't (or won't) help you.

If you don't succeed going through appropriate channels (Customer Service), contact Sales. It's the same principle as using the Lost/Stolen option to get a human being when you call the bank! Those calls are their top priority and they'll probably assist you just to free the line/rep to take more orders!

 

What were you downloading and where from? Sounds like something from a file sharing program if it took a week and a half. What is it you're trying to do? And what are the problems you're having?

 

I think this is "User Issue" not a 'Laptop Issue"

 

Just call and tell them you want to return it for a refund ASAP. why did you even wait so long until you barely have time left to get a refund??

 

Possibly the biggest issue you are facing with dell is your poor communication. They might not completely understand what you are saying, because i know i sure can't.

 

Wow, I know my typing is off but I didn't expect that... my applogies for any frustration in reading my threads, but I was a little dissapointed in some of the comments.. as for the rest, thank you for the help.. i have been presistent with them, the tech support in Utah for some reason are very helpful AND can get things done, but if I get India they waste hours of my time to tell me they cant fix it and they will call me back... and never do... and as for the its a user problem not a computer problem, while i do appreciate the humor in it.. there are soo many things going on wiht it that I told the tech support that some of the issues may just be common things and thigns I am doign wrong.. others however like the fingerprint reader are not!!! As a last attempt after gettign someone in Utah I was told they will do a replacement that it should have been done, and also first we will try reinstalling Windows ( I tried on my won but didnt delete the partitions? if I said that right?) so I will see what happens, because the fingerprint reader works sometime and not others... it is likely that it is a motherboard issue.
Thanks again for all of your replies... I don't know that I will be back obvisouly this is not the place for me to go wiht my issues as I am not computer savvy and this seems to be an issue.

take care

 

Could you describe what problems you are having, then we may be able to help.

It is difficult to help without being able to understand what the exact problem is. The issue here is that we can't understand your posts, not that you're not computer savvy.