Missing items on confirmation order email...

I ordered E1705 on phone on 5/29. Rep left phone twice to check with manager to approve everything i wanted for $1250.
The next day, my email confirmation showed incorrect shipping address and also two peripheral items (laptop bag and 2nd charger) missing from my order.
1)I contacted order status and they changed the address. They verified those items were missing on order, and also they were not put on a secondary order. Said i would have to contact sales to fix the 2 missing items.
2)I contacted sales and they said i needed to contact order status.
3)Order status told me to contact sales..
4)Sales told me most emphatically that i needed to talk to order status.
5)Order status told me i needed to call sales and use an extension that proved to be an invalid extension.
6)Contacted order status again and they gave me a different extension in sales where the voice mail said the person was on vacation til 6/7.
7)Contacted sales with my frustration, they said they would give me a manager asap, but instead transferred me to order status... order status told me i needed to speak with the person who originally sold me the laptop.
6)Contacted the original seller on 5/31, and left a message but no reply.
7)On 6/2 contacted customer care, and they said i should wait for everything to arrive, and then contact them back when i notice that the items missing.

Does this seem reasonable? When i receive the shipment, it will most definitely have the items missing, but can't they just say they are missing because they were never on the order? Does anyone have any experience dealing with this type of situation who can offer some advice.

 

more info about your actual purchase is needed. the conversation history doesn't help. need to see (1) what you ordered and (2) what you think is missing, and (3) why you are sure it will be missing when the order comes (you haven't received it yet, right?)

 

I ordered E1705. It's missing 2nd power adapter, and laptop bag.
I know it's missing because those 2 items are not on the order, there is no secondary order, and probably 8-10 dell employees verfify it's not on the order each time i talk to them.

Really i wanted to know if this sounds like a good way to leave this issue, is just to wait. And if not, another department that handles these types of issues.

 

ok. not sure about the 2nd adapter, but the bag should be a separate order (similar to when you get a printer from, it's shipped separately).

if you are quite sure about it, then call/email/chat dell and cancel your order. there's no reason doing business with a company that won't listen to you.