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    My 1737 melted down on me.

    Discussion in 'Dell' started by Ice Cold, Feb 13, 2009.

  1. Ice Cold

    Ice Cold Notebook Deity

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    So I got my new 1737 in mid December I've had it barely 2 months now and it melted down. Heres my story

    The laptop had been working I'd say perfectly until Today. I hit Windows Update and downloaded a slew of Vista Critical Updates.

    When the 1737 Restarted bang major crash Blue screen of death.

    some type of crash dump.


    No matter what I did restarting removing the battery shutting down holding the power button in would make the laptop restart Vista Normally. After about 10 restarts in to Diagnostic Mode and Tests did it come back to a normal Vista Desktop.

    I have since Created a Restore Point and thats the only way to get the system back to normal when I restart.

    DELL says Monday a tech will come to replace the HDD and Motherboard.

    All I can say is wow! my first DELL ever and it melts down in 60 days. Horrible quality, a simple software update has caused a major device failure.
     
    Ice Cold, Feb 13, 2009
    #1
  2. somms

    somms Notebook Evangelist

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    somms, Feb 13, 2009
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  3. jet757f

    jet757f Notebook Evangelist

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    Yea it doesnt sound like it did a melt down. Did it get hot were the fans running?

    Im surprised Dell didnt have you reinstall Vista. I guess its better for you if they do replace the HD and mobo.
     
    jet757f, Feb 13, 2009
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  4. Ice Cold

    Ice Cold Notebook Deity

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    I could not even resinstall the OS and go through that hassle and lose my data.

    After an hours or so and diagnostics and restarts it seems to me ok now.
     
    Ice Cold, Feb 14, 2009
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  5. atbnet

    atbnet Notebook Prophet

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    This is not a problem caused by Dell hate to break it to you.
     
    atbnet, Feb 14, 2009
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  6. tmaxxtim

    tmaxxtim Notebook Evangelist

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    Agreed.

    Its also most likely not a motherboard or hard drive problem, just a simple software problem. You can reinstall Vista without losing your data as well, just tell it to move old installation files to the .old folder. Its a clean install but your data isn't lost.
     
    tmaxxtim, Feb 14, 2009
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  7. Ice Cold

    Ice Cold Notebook Deity

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    knock on wood so far so good its back working 100%. I am going to cancel the technician.

    It was clearly a software problem which happened after a Windows Update.
     
    Ice Cold, Feb 15, 2009
    #7