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    My Chat with an online DELL rep from INDIA

    Discussion in 'Dell' started by val23, Sep 17, 2007.

  1. val23

    val23 Notebook Consultant

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    MY INITIAL QUESTION WAS: "Has dell resolved the grainy screen issues yet?" I bolded his FIRST reply to my question... The rest is history.

    Thank you for chossing Dell Canada Chat sales and Finance . My name is suman kasula, and I’ll be your personal sales advisor today
    11:30:28 PM System CA SALES Suman 1287 pushes page, http://www1.ca.dell.com/content/top...c.aspx/smart_values?c=ca&cs=cadhs1&l=en&s=dhs
    11:30:38 PM CA SALES Suman 1287 Iam working on your issue, please stay connected.
    11:31:08 PM CA SALES Suman 1287 We don't ship bad screens
    11:31:08 PM You Can I be transferred to Technical support chat?
    11:31:18 PM CA SALES Suman 1287 All our laptops comes with good screens
    11:31:28 PM CA SALES Suman 1287 Sorry, but i cant transfer to them
    11:31:30 PM You You don't ship bad screens? Do you think I'm an idiot?
    11:31:58 PM CA SALES Suman 1287 Have you received any bad screen?
    11:32:19 PM You uhh no... i havent ordered a dell yet.
    11:32:48 PM CA SALES Suman 1287 Then how can you say that we ship bad screens?
    11:32:49 PM You Why don't you just be honest SUman
    11:32:57 PM You ITS POSTED ALL OVER THE INTERNET YOU ***
    11:33:08 PM CA SALES Suman 1287 Out of 100 one odd customer gets a bad screen
    11:33:18 PM CA SALES Suman 1287 Will you please mind your language
    11:33:20 PM You ......... wow ur so full of it
    11:33:25 PM You ........ would you please be honest
    11:33:38 PM CA SALES Suman 1287 Yes, i am honest
    11:33:48 PM You can you transfer me to your manager now
    11:33:58 PM CA SALES Suman 1287 Do you think Dell can make business by sending bad screens?
    11:34:00 PM You where are you posted? where are you located?
    11:34:08 PM CA SALES Suman 1287 My manager is not available as if now
     
    val23, Sep 17, 2007
    #1
  2. Lithus

    Lithus NBR Janitor

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    Oh, people who think they're cool, cursing at a CSR who makes about 50 cents an hour. What did you expect him to reply? "No, the screen you will receive are grainy as hell. Thanks for choosing Dell"?

    Read this thread: http://forum.notebookreview.com/showthread.php?t=163782. This is what we here at the forum think of people who curse at CSRs. There's never a need to be rude, only firm but gentle. <-- I can't remember what TV show that's from...
     
    Lithus, Sep 17, 2007
    #2
  3. opnr2000

    opnr2000 Notebook Consultant

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    Thats was totally uncalled for...
     
    opnr2000, Sep 17, 2007
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  4. mathx

    mathx Notebook Geek

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    LMAO.
    That would be very honest :p
     
    mathx, Sep 17, 2007
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  5. Les

    Les Not associated with NotebookReview in any way

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    Shows your character and actually makes people feel bad for the CSR Rep who had to deal with crap like you.
     
    Les, Sep 17, 2007
    #5
  6. Greg

    Greg Notebook Nobel Laureate

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    Completely uncalled for. /Thread
     
    Greg, Sep 17, 2007
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