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    My DELL System Exchange..... Story and Pics.....

    Discussion in 'Dell' started by NickQ, Jan 14, 2009.

  1. NickQ

    NickQ Notebook Consultant

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    Ok, here's the story....

    In June of 2006 I bought the Dell Inspiron E1705 on the right. Since day two it had nothing but problems. Call after call, and chat after chat would fix one problem, just to see another arise. All along the way I asked when would be the point that a new system would be sent. I never wanted an upgrade, just what I paid for. Well, finally after the 6th time a Dell tech came out to repair it I said enough is enough. I wrote Micheal Dell a nicely worded letter asking for help. I said I wasn't asking for anyting free, just an exact replacement for the E1705.

    The very next day I get a call from the executive office telling em that they are going to be personally handeling it. They asked if I would be willing to give it ONE more chance to fix it, to which I of course said 'yes'. They came out again and fixed it (Christmas eve). Two days later it breaks again. I write a letter to Michael Dell again, this time sending it to him and EVERY VP in the company.

    The following monday I get a call, saying they were procesing a system exchange for me. He said to check my Dell account in a couple days to see the upgraded system they were building me. Well, needless to say, it was a pretty good upgrade.....

    Previous System


    Inspiron E1705 (Unit Price: $2,174.00 )

    Intel® Core™ Duo Processor T2300E (1.66GHz)

    Windows® XP Media Center Edition 2005

    1g DDR Ram

    80 HD

    256MB NVIDIA® GeForce™ Go 7900 GS

    17 inch UltraSharp™ Wide Screen UXGA Display with TrueLife™

    Internal Bluetooth


    REPLACEMENT System

    XPS M1730 (Unit Price: $5,360.00)

    Intel® Core™ 2 Duo Extreme X9000(2.8GHz/800Mhz FSB/6M L2

    Vindow Vista Premium Edition

    4GB Shared Dual Channel DDR2 SDRAM at 667MHz

    RAID 0 DUAL Hard Drives: 640GB (2x320GB) 5400RPM

    NVIDIA®SLI™ Dual GeForce®8700MGT's with 512MB GDDR3 Memory

    17 inch UltraSharp TrueLife Wide-screen WUXGA

    Built In Bluetooth 2.0


    I guess it pays to write nice letters to company CEO's, lol.


    Pictures

    [​IMG]

    [​IMG]

    [​IMG]

    [​IMG]

    [​IMG]

    [​IMG]

    [​IMG]

    [​IMG]
     
    NickQ, Jan 14, 2009
    #1
  2. nizzy1115

    nizzy1115 Notebook Prophet

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    Holy smokes! I think i will be getting the extended warranties in the future! :eek: :eek:
     
    nizzy1115, Jan 14, 2009
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  3. Sponsi

    Sponsi Badibade

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    Very nice upgrade. Interesting picture you've got there ;/.
     
    Sponsi, Jan 14, 2009
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  4. wodstock

    wodstock Notebook Evangelist

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    pretty good at drawing balls... :)

    i bought a m170 3 years ago for around 1100 refurbished, now i have a m1730, not as pimp as yours but its ok. you cool with the size difference? i am still amazed at how huge this tuna boat is!
     
    wodstock, Jan 14, 2009
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  5. NickQ

    NickQ Notebook Consultant

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    For free.... this thing could be 30 inches wide and weigh 25 lbs and I wouldn't care, lol. It never leaves my house. I bought the Insp. thinking I'm gonna take this thing EVERYWHERE. Never did, lol.
     
    NickQ, Jan 14, 2009
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  6. Cap

    Cap Notebook Consultant

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    Great balls of fire!! :eek: Thats a nice exchange!! :D
     
    Cap, Jan 14, 2009
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  7. wodstock

    wodstock Notebook Evangelist

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    yeah, i have a travel laptop, but i still end up taking this thing places. doesn't bother me too much, i just really hate the way it looks unfortunately...
     
    wodstock, Jan 14, 2009
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  8. NickQ

    NickQ Notebook Consultant

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    Yeah, it is kinda... *ahem* obnoxious, lol.
     
    NickQ, Jan 14, 2009
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  9. keithface

    keithface Notebook Guru

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    nice work nickq! - not the quintessential hard luck story - with your $2100 laptop with extended warranty, but a good-luck story getting that lovely machine. what a screen it even manages to make the BIOS look sexy - which is really something :) I look forward to your next story installment where there are a number of faults with the M1730 and you are quickly upgraded to Michael Dell's spare Dell-equiped Yacht! [with 8800GTXs ;)]
     
    keithface, Jan 16, 2009
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  10. Boo Boo

    Boo Boo Notebook Deity

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    reminds me of the 2 second wonder from american pie
     
    Boo Boo, Jan 16, 2009
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  11. goodspeed(TPF)

    goodspeed(TPF) Notebook Deity

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    I woinder iffin it's OK for me to put up a drawing of a flaming Vajay-jay? Nice hairy ballsac BTW. :D

    What say you Moderators?
     
    goodspeed(TPF), Jan 16, 2009
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  12. Cin'

    Cin' Anathema

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    Agreed....pretty sweet exchange... :D

    Yah..maybe you could've *faded that out* of the pic w/PS or something like Photobucket, before uploading! ;)


    Cin ;) :)
     
    Cin', Jan 16, 2009
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  13. unicornpower

    unicornpower Newbie

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    That's a really sweet exchange! Well good on ya. :D Hearing stories like this gives me hope for my situation, hehehe. Just in case I might have to write a letter to the higher ups... is there any sort of template I could use to base my letter on? Cheers in advance!
     
    unicornpower, Jan 16, 2009
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  14. NickQ

    NickQ Notebook Consultant

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    Dell called me yesterday to make sure I was satisfied with my upgrade.

    ....shoulda demand dual 8800's, lol.
     
    NickQ, Jan 17, 2009
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  15. Rich.Carpenter

    Rich.Carpenter Cranky Bastage

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    /spitsodaonmonitor

    I don't know why I can't stop laughing at that comment. :laugh:
     
    Rich.Carpenter, Jan 21, 2009
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  16. Rich.Carpenter

    Rich.Carpenter Cranky Bastage

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    Tell them the resolution is too high, and you need a big screen LCD to patch it in to. Better yet, tell them *I* need one, as I was so shocked and appalled by the whole affair. :p
     
    Rich.Carpenter, Jan 21, 2009
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  17. NickQ

    NickQ Notebook Consultant

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    I called. They said your new 60" LCD is on it's way.
     
    NickQ, Jan 27, 2009
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  18. Rich.Carpenter

    Rich.Carpenter Cranky Bastage

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    Sweet! :D
     
    Rich.Carpenter, Jan 27, 2009
    #18