My E on the keyboard is not responsive.

My E on the keyboard is not responsive i have to press its 3 or 4 times somtimes to get the e to work. What number should i call? I'm in Canada and wat should i ask for?

 

Ooooo, thats a bummer (a bummr actually). No more leaning around corners. Anyway, I'll stop making fun.

What kind of laptop is it? Where'd you buy it? Are you tech savvy?

It could be as simple as cleaning (did you check for any goo or anything?), or it might need replacement.

 

its the dell 6400. its exactly 1 week old and now i realised that the e doesn't work when i press it from 1 angle and th only way it works is when my finger is exactly on top of the key 180 degree above it and presses on it.

 

call dell tech support, they may get you to run a diagnostic...if not they will send you a new keyboard that you can install yourself and then ship back the defective one to dell

 

How is that diagnostic? Could it be something else on the computer that is broken?

 

They usually just make you run diagnostics for some precaution purposes. If you tell them that it doesn't work in safe mode as well, then they will probably just send you a new keyboard.

 

in the diagnostic test there is a keyboard test. but as mZimm said if you tell them it doesn't work in safe more or at all they will just send you a new one. If you are going to type to them make sure you dont use any e's

 

should i tell them it works sometimes? or just tell them it doesn't work at all?

 

Just tell them that it doesn't work at all. It saves the hassle of going through all the diagnostics test.

If something is wrong with the keyboard, the only solution is to replace it.

 

ok i calld and was offered a keyboard or a system exchang. i took the kyboard and was told that i can still recieve the systm exchang if the keyboard doesn't work as long as its before my 30 day period and i my computr is less than 1 week old.

 

good call. keyboard will come faster. if you need a system exchange just switch out the HDD's when the new one comes (if the new keyboard doesnt work either.

 

oh u can swap the Hds? that would be so much easier i was planning to use extrnal hd if i had to.

 

Yeah, there shouldn't be a problem switching the HDs between systems exactly the same.

 

Wouldn't switching the HD's cause an issue with Windows XP? I thought it registers the hardware ID's, so even if it is the same hardware, the hardware has different ID inside.

Atleast that's how I heard it works.

 

AFAIK, you shouldn't have any problems. XP does detect the hardware, but I think it is set to detect all of the hardware for that particular model or even possibly Dell.

It isn't hard to remove it. You just remove one screw, and swap the HDD out.

 

my friend's W button stopped working after playing WoW for 6 months. hooking up another keyboard to your laptop would be a good idea if you were planning on playing video games on it.

 

lol i been playing WoW eek. guess i'll stock up on kyboards. if i order a system excahnge they will snd me a new one and i would have time to swap the Hds?

 

yes...they will send you a new system and you will have 10 days to send the other system back or they will charge you. Switching out the HDD's should only take about 2 mins max. As SouthernGirl said, you just remove one screw and then slide out the HDD

 

o well hope keyboard works tomorrow if not i'll just swap th HD

 

Ok! th keyboard is here less than 24 hours ^^

 

ok looks lik i'm going to gt a systm exchange computer still has problems.

 

sorry to hear that. if you do not know how to take out your HDD refer to this article: http://docs.us.dell.com/support/edocs/systems/ins9400/en/sm/hddrive.htm#wp1123687

 

yea thx was going to ask they put me on hold for 45 mins now.

 

That sucks. I really thought that replacing the keyboard would fix the problem :-/

Let us know what happens...

 

is it possible to have the wrong keyboard? cause the backing of the new and old one look completly dfferent, and while opening my computer up i realised theres a V marked in marker and the metal there is demented.

 

It is possible. Dell has made mistakes before, but Dell should be able to tell you if that keyboard is compatible with your laptop or not. I'm sure they probably have different models of keyboards for each model (I could be wrong though )

 

well i guess i'll ask for another keyboard it wouldn't hurt to wait another day these things come so fast.