My Experience with Dell (not too bad actually)

Alright, so I see that there were recently quite a bit of negitive reviews on Dell's rep service so I'm going to talk about mine. Now a reason why in the past 2 months dell might've given poor service is because 1) they're establishing tech support and perhaps they overloaded their stations and reps got fustrated 2)Their production line was messed up (supply shortage.etc) 3) Website (Candian website I'm talking about of course) is not completely updated or synced with the US website (and even now it's still not).

Investingating into the bluetooth issue and hoping that by mentioning it, the operator would put it back so I can report the news, I went ahead and tried to chat with a Online Rep (Wajid). He did indicate (as I expected) that the bluetooth option is not available at this point and told me that if i made my order today, he'll add it back onto the list for me manually. So immediately for me, that's +1. I guess he wanted to cut the crap and just jump right into order so I told him that I was interested in ordering and told him how tight my budget was (I wasn't lying cause I'm already paying an extra $430 out of my own pocket for this lappie if it was 2.1k) and the laptop without any discount was at $2290 CAD. He told me to hold while he speaks to his manager. He comes back after 3-4 minutes of waiting and tells me that he can give me a discount of $100 and he'll generate the online coupon right away. I was so excited I jumped up and called my mom for her credit card info and that process took long since she was out and wasn't able to help me at that point. The rep waited online for a total of 10 minutes and I finally got her information. I proceeded to the check out page when I noticed my mom didn't give me her security code -_-" So the rep once again waited another 5 minutes and I finally got the code. Upon all this wait time he wanted to confirm that I was still on the line so he only asked if I was done with the info request once out of the entire thing. I told him to hold and he told me to take my time without complaining. The order proceessing was smooth and I got my discount instantly seen right off my screen upon applying the coupon. I double checked my shipping info and the credit card info and he helped me with every step on it. The service was great and so far I'm pleased even though I had a negative experience with one of the dell's reps. I checked my status this morning the status already changed to "production" stage as of 8:45 (check my siggy for detalis). It's finally getting faster!!! Maybe I'll get it sooner than the estimated time (Sept 06 2007), but only time will tell.