My LG/Samsung Convo with DELL today

THOUGHT YOU GUYS WOULD BE INTERESTED TO READ THIS...THOUGHTS?

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Connected with XPS_Jody_140258
2:41:16 PM XPS_Jody_140258
Thank you for contacting Dell XPS Hardware Warranty Chat Support! My name is XPS_Jody_140258. How may I help you?
2:41:28 PM Silvergator
Hi Jody. My current case number is 606070440 if you would like to look that up?
2:42:06 PM XPS_Jody_140258
Of course.
2:42:06 PM XPS_Jody_140258
One moment.
2:42:11 PM Silvergator
Thanks.
2:43:01 PM XPS_Jody_140258
This involves your 1530?
2:43:05 PM Silvergator
Yes.
2:43:36 PM Silvergator
It should.
2:45:19 PM XPS_Jody_140258
Alright.
2:45:29 PM XPS_Jody_140258
That case is actually under the order number and not your tag.
2:45:34 PM Silvergator
Oh, I apologize.
2:45:39 PM XPS_Jody_140258
So I'll be creating a different case for you.
2:45:44 PM XPS_Jody_140258
Oh no worries.
2:45:59 PM XPS_Jody_140258
So let me hear from you what's going on.
2:45:59 PM XPS_Jody_140258
You have 3 issues?
2:46:05 PM XPS_Jody_140258
One of which is the quality of the screen?
2:46:08 PM Silvergator
Correct.
2:49:04 PM XPS_Jody_140258
Please go into detail with the problem.
2:49:14 PM Silvergator
Sure. As you noted, I have three problems.
2:49:44 PM XPS_Jody_140258
Let's go with the one that bothers you the most.
2:50:06 PM Silvergator
Honestly, they all bother me equally...but I suppose the most would be the screen.
2:50:56 PM Silvergator
I find it to be extremely grainy and poor quality of what I expect from DELL. I have looked into the issue both pre- and post- purchase and realize the issue is with the part used for the screen and nothing else. Even so, I have done resolution tests, screen tests, changed brightness, etc. and it stays the same.
2:51:19 PM XPS_Jody_140258
You can't change a panel type.
2:51:23 PM Silvergator
I would like it to be replaced with part XP059 or LPLDF00.
2:51:49 PM XPS_Jody_140258
Different panels will have different qualities.
2:52:09 PM XPS_Jody_140258
I'm assuming you're looking for the LG?
2:52:14 PM Silvergator
That is correct.
2:52:25 PM XPS_Jody_140258
If I send you out a replacement, it may not be the LG.
2:52:42 PM Silvergator
When you say a replacement, do you mean a replacement screen or replacement computer?
2:52:53 PM XPS_Jody_140258
Screen.
2:52:59 PM Silvergator
Can we specify that upon sending this replacement that I would only like that model?
2:53:24 PM XPS_Jody_140258
Wait, wait.
2:53:24 PM XPS_Jody_140258
You just ordered this, yes?
2:53:33 PM XPS_Jody_140258
4-5 invoice date?
2:53:33 PM Silvergator
Correct.
2:53:39 PM XPS_Jody_140258
What resolution did you pick?
2:53:41 PM Silvergator
I purchased it on 3/29.
2:53:48 PM Silvergator
Chose resolution 1440 x 900.
2:54:55 PM Silvergator
I am typing on it as we speak.
2:55:35 PM XPS_Jody_140258
Got it.
2:55:50 PM XPS_Jody_140258
Do you require that res?
2:56:03 PM Silvergator
It depends what the other option would be?
2:56:30 PM XPS_Jody_140258
Well, it looks like we have quite a few.
2:56:50 PM XPS_Jody_140258
But if you order the 1680x1050, there may be a chance the screen would be an LG.
2:57:20 PM XPS_Jody_140258
We use both the Samsung and the LG. But it's not possible for us to specify and send you out anything other than a panel that has your resolution.
2:57:35 PM XPS_Jody_140258
Does that make sense?
2:58:36 PM XPS_Jody_140258
XPS_Jody_140258 pushes page, http://www.dellcommunity.com/supportforums/board/message?board.id=insp_video&message.id=168188
2:58:49 PM Silvergator
I understand the concept and it kind of makes sense. However, through my research I have learned that people have been able to request and receive the exact part they are requesting after much work and hassle. As a long-time DELL customer (over 10 years and 3 consecutive computers) I was hoping to bypass all of this angst and have it fixed as I would prefer.
3:00:00 PM XPS_Jody_140258
I do understand your disappointment, but as you can see the screen is not actually defective.
3:01:26 PM Silvergator
It may not be defective, but it is poor quality. When there is a part that is used and in stock that is of better quality and what I expect when I pay for a new laptop, I feel it shouldn't be an issue. Thank you for understanding where I am coming from. Please realize, I have two other issues as well with this computer. To get 3 issues with a brand new laptop is unacceptable. I am not asking for a replacement or a refund. I want to continue doing business with DELL. However, I am requesting for these wrongs to be righted.
3:01:59 PM Silvergator
If I need to speak with a supervisor in order to get this situation fixed, I would be more than willing to do so. In the end, I would like the quality that I paid for and have been paying for over the last decade.
3:03:21 PM Silvergator
I believe it can all be corrected in one trip from a service tech. If I could receive the panel part XP059 / LPLDF00 and a new nameplate bezel, I imagine the service rep could switch both and fix the wires under the keyboard making it bulge in one trip.
3:04:26 PM XPS_Jody_140258
Alright, please contact us 8008228965 if you need to speak with a supervisor.
3:05:17 PM Silvergator
Do you have a new case number for me? Is it now necessary that I speak with a supervisor? My last IM at 3:03:21 cannot be taken care of by you?
3:06:21 PM XPS_Jody_140258
You are more than welcome to speak with a supervisor, but we can only send out the part in your order details.
3:06:26 PM XPS_Jody_140258
It may be LG, it may be Samsung.
3:06:51 PM XPS_Jody_140258
The part you would like cannot be ordered.
3:06:57 PM Silvergator
Why can it not be ordered?
3:07:21 PM XPS_Jody_140258
Because I cannot send that part.
3:07:31 PM XPS_Jody_140258
But I still want you to get your LG screen.
3:07:51 PM XPS_Jody_140258
That's why I'm suggesting going with a different resolution.
3:08:17 PM Silvergator
If I went with the x1050 resolution...why do you believe I'd have a better chance of getting an LG screen? Would you be able to put an order in for that part?
3:08:51 PM XPS_Jody_140258
It's an available upgrade to jump in size.
3:09:21 PM XPS_Jody_140258
And it might get you a better chance of receiving the LG.
3:09:46 PM XPS_Jody_140258
There are only a few panel makers in the world and my nice new Sharp Aquos doesn't look quite as nice as my friends.
3:10:06 PM XPS_Jody_140258
They are different panel types and there's just not much we can do.
3:10:16 PM Silvergator
Why would that resolution give me a better chance of an LG as opposed to the x900?
3:10:27 PM XPS_Jody_140258
There's TN's, S-PVA's, S-IPS's.
3:10:57 PM XPS_Jody_140258
Because I do not have the ability to order you an LG part for your system.
3:11:10 PM Silvergator
But you would have that ability to order an LG part for the x1050?
3:11:22 PM XPS_Jody_140258
If it's not available for me to send, then you should look into the other resolution.
3:11:37 PM XPS_Jody_140258
No, because your system did not ship with a 1680x1050.
3:11:47 PM XPS_Jody_140258
You have a worry free return policy.
3:12:07 PM XPS_Jody_140258
The only option I have for you is to try a different panel size.
3:12:17 PM XPS_Jody_140258
It's an upgrade and that may net you an LG screen.
3:12:32 PM XPS_Jody_140258
Like I've said before, there's no way to tell which you will receive.
3:12:45 PM XPS_Jody_140258
I apologize for the issue, but this is the only option I have for you.
3:12:52 PM Silvergator
So I would be spending more money and not be guaranteed to get the screen I want?
3:12:53 PM XPS_Jody_140258
I'll create a case under your service tag.
3:13:07 PM XPS_Jody_140258
It is not a selectable option.
3:13:12 PM XPS_Jody_140258
The only option is size.
3:13:21 PM XPS_Jody_140258
Is there anything else that I can help you with today?
3:13:37 PM Silvergator
I realize that. So what would be the difference if I returned and asked for my same resolution?
3:14:07 PM XPS_Jody_140258
You might get another Samsung.
3:14:23 PM Silvergator
And if I changed the resoltuion, wouldn't I have the same chances of getting a Samsung?
3:15:02 PM XPS_Jody_140258
As I have explained before, there is no way to tell.
3:15:24 PM Silvergator
I realize that. So what I am asking you is...why would upgarding help if I have the same chances either way?
3:16:02 PM XPS_Jody_140258
I'm sorry, there's no way to tell what panel you will get.
3:16:41 PM XPS_Jody_140258
You're more than welcome to get in touch with customer care and speak with them at 8009648321.
3:17:00 PM Silvergator
Hypothetically, if I was to return the laptop and have a new one sent to me...would my 21 day replacement be able to be restarted when I got the new laptop?
3:17:17 PM XPS_Jody_140258
Perfect, there you go.
3:17:32 PM XPS_Jody_140258
I am VERY sorry for what you may go through.
3:17:58 PM XPS_Jody_140258
The best chance I can see of getting that LG is to order the 1680 panel, alright?
3:18:18 PM XPS_Jody_140258
Is there anything else that I can help you with today?
3:18:27 PM Silvergator
I understand your point. Would my 21 days for a replacement/return be re-started if I reordered?
3:18:33 PM Silvergator
Yes, my case number please.
3:18:48 PM XPS_Jody_140258
Give me 2 minutes for the case.
3:18:53 PM XPS_Jody_140258
Return the system.
3:18:58 PM XPS_Jody_140258
Then order another.
3:19:03 PM XPS_Jody_140258
New 21 day.
3:19:18 PM XPS_Jody_140258
And hopefully better plastics with a clear screen.
3:19:21 PM Silvergator
The price has gone up since my last order. What if I did an exchange?
3:19:38 PM XPS_Jody_140258
Return the system.
3:19:53 PM XPS_Jody_140258
They're probably more because of the newer Intel chips.
3:20:59 PM Silvergator
Is there a method to contact you directly should I need assistance in the future?
3:21:18 PM XPS_Jody_140258
Check techbargains.com for coupons on that system.
3:21:28 PM XPS_Jody_140258
We are all well aware of the 2 screen types.
3:22:05 PM Silvergator
If everyone is well aware, then why can I not receive the one I deserve? Would a supervisor be more helpful?
3:22:28 PM XPS_Jody_140258
I cannot actually order one for you.
3:22:33 PM XPS_Jody_140258
It's just not orderable.
3:23:03 PM XPS_Jody_140258
You can definitely speak with a supervisor if you like.
3:23:15 PM XPS_Jody_140258
Perhaps even request a panel type from sales.
3:23:27 PM Silvergator
What case number should I refer to?
3:25:23 PM XPS_Jody_140258
Case# 606350215
3:25:23 PM XPS_Jody_140258
My notes are there now.
3:25:33 PM XPS_Jody_140258
Basically, you would prefer the LG.
3:26:03 PM XPS_Jody_140258
Thank You for choosing Dell XPS Hardware Warranty Chat Support Silvergator. Have a Great Day!
3:26:20 PM Silvergator
Thanks for your help Jody. You were very nice and, while the issue was not resolved, you were patient!
3:26:43 PM XPS_Jody_140258
I understand your issue.
3:26:48 PM XPS_Jody_140258
Good luck and take care!
3:26:52 PM Silvergator
You too.

 

That was an ordeal. I hope you get the good screen

 

sounds like they're encouraged to sell upgrades, because she refused to give u any reason why a 1680x1050 would be more likely to be an LG.

Also, its not our fault the reps cant specify what part we get, its Dell's. They need to fix the problem with the samsung screens, as well as there ordering systems!

I just hope my replacement has an LG *crosses fingers*

 

EXACTLY. She wanted me to upgrade but would not guarantee that the x1050 would be an LG. She seemed to imply there would be a good chance.

THE IMPORTANT point about it is (a) they know about the problem and (b) are unwilling to fix it right away! The fact that the reps know about the problem and she said LG vs. Samsung with me only giving part numbers was ridiculous!!!

I'm on hold for a supervisor right now...

 

well let me know how it goes, i may need some new tips if this replacement is another samsung.

 

So, basically Jody wanted to take you for a ride to offer an "upgrade", gosh it is like 2 dollars of commission for Jody if he pushed that sale, why bother.
I would suggest pressing the issue with the supervisors and if not getting anywhere return and re-order, possibly with LED screen. There is also additional 10% off for EPP ( www.dell.com/EPP/April10 ), if your company has EPP you can utilize it.

 

UPDATE: 30 mins on the phone with a tech support guy who turned out to be customer care...said they cannot choose that part number directly but was transferring me to technical support...this is getting interesting. The guy even tried building it online with me...ridiculous.

 

Hardware support agents don't work on commission. Moreover, I think the rep was trying to help you out and send you the higher resolution panel for free, but either that was lost in translation or may not have been properly communicated by him/her. If you had just asked them to send you a higher res screen as she had offered, Dell wouldn't have charged you for the upgrade.

Regarding the resolution to the issue - you have to realize that the resolution is to stop using the Samsung screens in the manufacturing process. At this point, they would probably decide to not order any more samsung screens. Thus, whatever stock they do have must still be depleted. Certain customers (not those who would peruse through these boards) would probably be content enough with a Samsung screen or not even realize that its sub-par and hence keep the system. Its unfortunate yes, but thats the way it works. Given the quantities that Dell usually purchases, I would hope that these screens are removed from the production stockpile fairly quickly.

 

Believe me, the tech closes the case he gets a star pinned.
Whether it is a monetary or moral reward, I would think it is the former - look I solved the issue for the customer and had him upgraded the screen. IT IS NOT A FREE UPGRADE!

 

Wait, do we have the option to upgrade with customer service? I didn't know that was a possibility. With the new LED screens coming out that would be nice. I jsut bought mine a week ago and received the Samsung screen on my replacement (had to return the LG due to a separate issue.)

 

They were not offering a free upgrade, she wanted me to pay for it.

UPDATE AGAIN...

Just spent an hour on the phone with technical support AND a supervisor.

BOTH informed me that they cannot specify a replacement when they send it. BOTH advised me to return (not exchange) the machine and then place a NEW order, specifically saying the part I want. They said if the sales rep can't do it for me, ask to speak to a manager. They said the sales dept is the ONLY one that can specify parts and all they send out are general screen replacement packs that can contain either the Samsung or LG but usually the Samsung.

BOTH of them said they've spoken to more than 5 people about the problem and given them the same answer.

I will try again tomorrow as I am only on day 3 or 4 of 21 days. Worst case I'll return it and get a new one.

ADVICE?

 

What they are saying is absolute crap.

I was sent a Samsung for the first screen replacement, and then after talking with a manager, they told me they would request the LG, but couldn't guarantee it, as their system showed it as 'not available'.

I don't know what else you can do, other than trying to talk to more people about the issue. When you speak to a supervisor, tell them that you are not happy with the level of service, and that you would like to speak with someone higher. This led Dell to escalate my case even more, and they called me back, telling me they'd 'try' to ship out an LG.

 

Sounds to me like the "upgrade" offer is so they can unload all the stupid sumsungs. Dell Customer Service is the worst I've ever encountered. I've tried the chat, email support and phone. They basically try to run me through the diagnostics and then say, "well, we've proven that there's nothing wrong. Too bad, so sad, goodbye."

I even went on chat to try and inquire about upgrading to the new wuxga. The tech tried to tell me that the option is not available for my system. I sent him the link for the m1530 customize page to show him that the wuxga is available for it. He continued to say that it wouldn't work, and when I asked him to explain to me why, his answer was that my system "is already built" and it can't be replaced. I politely rebutted his explaination and he goes, "if you really want to buy it, here is the part number... but it won't work." I asked why, and he said it won't fit. I looked up the part number he gave and it was for a 17" lcd... terrible.

 

Is the difference between the Samsung and the LG really that different? I plan on ordering my 1530 tonight... just curious as to what I have to look forward to

 

I diddn't mean free but I'd be willing to pay for the led screen.

In any case I talked to someone jsut today and they did specify the part and said they showed availability. However he did need approval from customer service (which he got on a 3 way call.)

My case might be slightly different b/c I originally got the LG but got the Samsung when I got a replacement (for a different reason.)

It's possible that the replacement I get is a Samsung but the tech seemed confident in any case that I'll get the LG part.

 

I ordered the inspiron 1720 with the high res. screen and i am not sure if i got the samsung or not but everything i have read about the samsung, grainy screen (what exactly does this mean? is it pixilated?)

other quams i have heard about the samsung is that it has dark corners and it can blotchy?
my screen is SEC3155, which i have looked up and it says its the samsung but i have to tell you i dont see anything wrong with this screen?

it also says compatible ids: *PNP09FF (does anyone know what this means?) or what that number stands for?

 

I spoke with dELL TODAy to get my grainy screen replaced. After getting bumped around, I eventually sent out an email to a tech I spoke to regarding a service tag request. He called me right back and eventually agreed to send out a new laptop- couldnt guarantee which screen so i said i may be sending it back. He didnt know much about the Samsung issue, and told me that Samsung is a well known company for high quality (I said I didnt have a prob with the company just the screen thye produce for this model). I also forwarded him the lins to this site that discusses this issue. After reading he said he could sent out a replacement LCD but I said I didnt want that- its a brand new machine, I shouldnt have to have a tech come and take it part because its already faulty. I said I wanted a new machine that works the way it is suppose to- Ive seen the system with great screens and there is no reason why I shouldnt have that as well if I am purchaing the same system. So a new one is on order, and I will hope for the best, but if I dont get it on the second try (and may go for a third if I am really patient) then I will go with a Sony- which was my original second choice. Its just frustrating its a great value and yet they have a quality issue they are not addressing.

 

Thanks Kent1995 i appreciate the grainy screen link you placed in your post. and just so you guys know not all samsung screens are bad, in fact from all the talk of crappy samsung screens i just assumed that mine was an LG until i took the time to look up the code.

i would have definitly noticed that in mine and it is not like that, not sure if it happens over time, but reading some of the posts on it i take it that it is apparent right out of the box. if it does happen over time though i am sure ill notice it and be calling them, i didnt pay for the 3 years of warranty for no reason!!! although i hope i did!

 

Well they already shipped my replacement. IN the part list it mentions LG- but I dont know whether to get excited. The other list I had never mentioned what type, I only was able to find out by the service tag. I guess I can ask for that as well and see what it says in it.

 

Don't worry ChevyTrucks, as far as I know, this problem does not exist for WUXGA screens (1920x1200 resolution). Actually I don't think it affects any 17" laptops, only 15" ones.

I have the exact same screen model as you (SEC3155) and it is fantastic. I've had it for about a year and it's still as beautiful as the day I bought it.

Grainy screens are instantly apparent the second you recieve the laptop. So, no, they don't develop over time. Hope this cheers you up.

 

As he said, the grainy issue is only with the RW985 Samsung part - the 1680x 15.4". I've never had a problem with any other Samsung screen that I've used (three).

 

I can tell my screen is not the SHARPEST but I also don't see "grain." I've even looked at those Nokia and other screen test programs. All I've found is one dead pixel very close to the side and I don't notice it at all.

I am thinking it is not even worth it anymore...thoughts?

 

Going through that convo, what irks me the most is that Dell hasn't released some sort of mass e-mail or something informing their employees about the Samsung screens so that everyone is on board and can respond in a uniform way.

If it was me, I'd push for that replacement.

 

What's galling about this whole cluster[fornication] is that Dell has part numbers for LG and Samsung panels, but then claims that it's impossible to order a specific part.

Imagine a pizza place that has mushrooms and anchovies on the menu. You want to order mushrooms, but are told that they can't guarantee that you will receive mushrooms; you may get anchovies. If your pizza arrives with anchovies and you call to complain, they tell you to send it back and reorder, but there is still no guarantee of a pizza with 'shrooms being delivered. If you ask them to send a driver with a portion of mushrooms so that you can scrape off the fishies and replace them with fungi, they tell you they can't do that.

Wouldn't you be justified in being more than a little annoyed? Wouldn't you want to scream, "IF YOU'VE GOT ANCHOVIES UNDER 'A' AND MUSHROOMS UNDER 'M', WTF CAN'T YOU JUST SEND ME SOME MUSHROOMS?!?!? IF YOU DIDN'T HAVE 'EM, I'D UNDERSTAND IT, BUT YOU DO, SO WHY NOT SEND THEM?!?!?"

Until we can plug our computers into out heads "Matrix"-style, the display is the most critical component in the setup. You can cope with mushy keyboards, mice without scroll wheels, cheap speakers and a poor printer, but the monitor is an INVESTMENT that can't be given short shrift. I once bought a Sony CRT that gave me a headache within 10 minutes of use. I returned it and spent $850 (in 1998) for a Hitachi 19" CRT that was worth every damn penny for the 6-7 years I used it before demoting it due to some tiredness in its output quality. Monitors frequently gets mated with several computers over their lifespan, but with laptops our choices are limited.

Dell's corner-cutting to save a buck or two has saddled what are otherwise darn fine machines with visual interfaces that are subpar and made satisfaction a series of trials that only result in diminishing regard to their brand. We want to use our laptops just as we want to eat our pizza. That Dell can't deliver our mushrooms as requested is pathetic.

 

And unless the Samsung screens suddenly start bursting in flames it's not going to happen. The opposite could happen where dell issues a directive to its call centers not to accept requests for LG panels...

 

I understand what all of you are saying about your screens and i dont blame you for being pist and if it were me personally for what i paid for my system i would keep returning the crappy screen until i got the one i wanted. (thats just me though) ( i know there not near the most expensive by any means, but expensive none the less, for what they are if you ask me)

*and on a second note- you guys have to realize where dell is coming from here. they obviously order parts in a realitivly high quantity as well as like others have said some people probably wont notice, or just think that it is normal.

so if dell gave every one an LG screen, what are they to do with the samsungs they still have in inventory? (i know we as the consumer dont really give a flying F*** what they do with them but you have to understand why dell is doing this and saying this.

on another note, your screen according to them is not defective, broken, or anything of the sort, although not the best of quality it still works and so they dont see why they should replace your screen if it is still working and in their eyes you are looking for a certain "brand".

just a thought, dont rip my head off for it!

 

ChevyTrucks: If you bought a car (or Chevy truck!) that due to a known poor-quality fuel system component sputtered and lurched when you stepped on the gas and got worse mileage, would you accept the excuse from the dealer, "What's your problem? It runs and gets you to your destination, doesn't it?"

Dell low-bid their components and got shoddy quality Samsung parts. They then install them in their premium-priced laptops, units by their very design are targeted at the more-demanding buyer. When those buyers who spot the problem complain and request that a better screen which Dell also stocks and has a part number for, the proper response is NOT to make the customer trek through the nine circles of Hell to get satisfaction.

Dell doesn't need to do a recall; just accommodate those with complaints without the hassle. Instead of demanding that we return our systems and gamble on repeated reorders eventually bringing joy, they could just cut to the chase by giving us the LG parts that they clearly have available the first time. The bad faith in which they have handled this will cost them more as people refuse to give their business or recommendations to Dell.

 

If you've been following this debacle for a while you'll know that there was a definite shift in attitude from Dell CS's. After some peeps posted about getting LG's to replace their Samsungs, after some hassle, and then later posts where the CS's totally refused all the way, it was obvious that the CS's and Supervisors had been told from up high that replacing the Samsungs with LG's wasn't allowed. Obviously they were getting a lot of calls for returns (some warranted and some not I'm sure) and someone made an executive decision that the only option was to return and reorder.

 

My personal comments - my Vostro 1700(17" WUXGA) has a Samsung screen. I've seen a lot of screens over the years, and there isn't anything wrong with it. My screen is perfectly usable, easy on the eye, has good lighting, no dead pixels, and good contrast. In short, there is nothing wrong with it. If nobody had mentioned that an LG screen was better, I'd not have bothered investigating.

Here's what it boils down to - from the evidence I've seen on here, the LG screens are better. They are more vibrant, and offer better contrast. Does this mean the Samsung screens are no good? Absolutely not.

As for the car analogy, this is more suitable...

Car for sale. 4 wheels, metallic paint, a/c, 4.0 V8. $30,000.

Person A buys the car, finds the V8 lump is making 300bhp.
Person B buys the same car, for the same money, and finds the lump is making 310bhp.

Is there a difference? Yes.
Is it noticeable? Yes, but at best could be defined as marginal.
Does person A have a defective purchase? No. They have what they ordered, it runs perfectly and does what it should.

The very fact that so many people come on here asking what 'grainy' means says a lot - the fault isn't perceptible to most people. The actual 'fault' would be better defined as banding, lack of dithering, or an image needing a few extra colours to enable gradients appear smooth and uniform.

 

They could put the substandard Panels in the bottom of the line inspirions/vostros. If I was buying a $500 laptop it would not be as much of an issue,but when a manufacturer takes their top of the line product and sticks poor quality panels in them,it speaks volumes about whats really important to Michael Dell/and shareholders,the almighty dollar wins again.
M Dell should be ashamed,greedy Bastard *oh* don't even get me started about the recent news regarding layoffs in Texas plant facility.

 

The problems seemed mostly to affect the 1680x1080 15.4" True Life screens.
I have a matte 1440x900 Samsung and its stunning.

 

Unfortunately, those wanting/needing WSXVGA+ have to suffer for Dell's poor choices. My old Inspiron 6000 had a matte finish screen of that rez and while it wasn't the most awesome panel ever, it was quite good and has none of the issues this one does. I'm sitting at work now looking at a Dell 2407 panel and I have a 2405 at home and both are great. Why can't Dell just give those who want it the proper part without the fight?

 

That is because there is only a problem with the 15.4" 1680x Monitor. The 17" Samsung is fantastic. In fact every other samsung I have ever had including my two desktop LCD's are all great. It is only the 15.4" that is far below standard quality. Don't assume when people say "the samsung is terrible" that they mean all of the models, they are generally only talking about the SEC3350.

 

I agree... when I ordered my xps like two weeks ago I did a bunch of research and decided I liked the xps the best. Although sadly in the course of my research I somehow didn't see the screen issue till after ordering my laptop. Although at first I thought maybe it wouldn't be so bad.

I have 4 different LCD desktop monitors all made by samsung which I really like so I thought maybe my laptop display would be fine. Sad to say it's pretty subpar... I'm going to try calling again tomorrow... looks like I might just have to hop off the xps bandwagon though.

 

Yeah, I'm trying to orgainse a return for my XPS1530 and unsurprisingly after promising to "call you back again by the end of the day" I haven't been contacted yet. I was going to just go for another resolution but I think this service from Dell has secured Sony a sale.

 

First of all thats why you are allowed to test drive the car/truck before buy it!!! if the truck sputtered or lurched when i stepped on the fuel peddle then obviously i would not purchase this truck, i would find a different one and purchase it!

to the second guy with the 10 horse power difference, 10 horsepower only makes a difference when you are adding other parts for a total sum that makes the overall difference, is it a difference of course, is it noticeable, probably not to most!

and to second that thought i recently purchased a new duramax with the LMM motor in it, and it according to chevy puts down 365 hp, and 655 lb ft of torque, is this correct, not very likely is it far off, depends on your variation of far, my guess (and i havent had it hooked up to a dyno) would be that it gets around 340-350 hp and probably about 600 lb ft of torque, give or take a little bit. the point is its got a little bit of power so car analogies to computers are irrelevant here.

and ive already said what i would do if dell pulled this move on me!! id just keep boxing them up and sending them back to them till i received one that either had the LG screen or one of equal quality to that.

and i am not trying to stick up for dell (really im not) i was just trying to get you to look at it from their point of view. (which as i said most customers dont give a crap about their point of view)
and you guys are right their point of view shouldnt matter if these screens are really that bad, and obviously that is the case!

however to me it doesnt seem like there is anyway around this until dell sells out of their stock of the crappy samsungs, untill then i would suggest you ask to speak to a supervise tell them that you are very unhappy with their service, and give em the whole nine yards, youll go to a different manufacturer, you wont recommend their product to anyone and that your never going to buy another dell product again, lie to them if you have too! and embelish a little bit, is it right no, but neither is what dell is doing to their customers!

i dont know its just a thought about somethings that i would do if it were me! im trying to help, not start an argument though!

 

Well I got my XPS on tues with grain called and complained on wednesday and I received the replacement on friday. Although I won't be able to open it until late this evening, I have to say, they did a pretty fast job on replacing it. Now if I get another bummer, I will be annoyed, but if I can get another replacement in 3 days, then I don't mind going around and around- I am bound to get a winner and Dell will just have a bunch of returns...

 

slightly off topic but does anyone know what item number 320-6691 is for the screen.....most posts ive seen have been 320-6078 or 76 etc etc

 

I ordered my 1530 last night and called today to talk to dell. After being transferred around to 3 different people/departments, I finally got to talk to someone in customer care who can make changes/influence specific parts used in custom builds.

Let me say that the only reason I ordered now was because of the tremendous deal I got ($599 on sale, +12% EPP member, +10% EPP coupon, +free shipping - saved a total of $1094 on everything!!! I had about $200 in extras on top of a nicely loaded 1530).

Anyway, the guy I talked to was more than well aware of the problem with the samsungs and said he's personally fielded several calls regarding them. He told me that he could not even get the LG's anymore. He said that they've stopped buying the LG's and are now only supplying Samsungs for production. How's that for a great move? Nice one Dell. Keep the bad supplier and get rid of the good one. Anyway, he was going to keep in touch with me, personally, regarding my order as it was processed - he thought there might be a chance of a few LG's still being in inventory. He said they would do anything they can do for me to make sure there are no problems. I reiterated how upset I will be if I receive my $2000 laptop only to have quality issues with it. He was going to follow up with me next week as he knows more/can see more on my order. Nice of him to try to help me, but talk about a dumb a$$ move by dell, wow.

Obviously this thing is going right back to them if it has any display issues (or any others) when it gets here. Just thought I would share my experience - hopefully this problem is going to go away soon...it's crazy.

Mike

EDIT: BTW - I ordered the 1680 x 1050 screen

 

BTW, I ordered the 1680x1050 screen

 

i know that this is about the screens but how about this, when i ordered this laptop they offered numerous hard drive configurations but the only ones at 7200 rpm where the 160 GB and you couldnt choose to get 2 of them either. well dell offers a 200GB 7200 RPM hard drive for there vostros, which is basically the same laptop as the 1720 however when i called dell they told me that it wasnt an option to receive anything larger than the 160GB @ 7200 RPM and that i could not get two of them put into my laptop, i was willing to pay for the extra size and everything!

dell obviously has the hard drives in a bigger size than 160 they also have numerous amounts of these drives, so why couldnt they hook me up?

any one got any ideas?

 

You can make a new thread you know.

 

yes i know this but my intention wasnt really to complain about the fact that they had the drives i was trying to correlate it with the folks who didnt get the LG screen, know what i mean?

i appolagize if i didnt make that clear.

 

As an update to my previous post, the tech guy came and I did infact get the LG. If you really have a problem with the Samsung, Dell can request the monitor for you. If you Samsung looks good don't bother and enjoy..

 

Ah, my bad. I've been looking for the pictures I saw of a side-by-side comparison of the screens, but can't seem to find them again.

From what I'd seen, it looked like screens were different, but the images didn't show any of the 'sand' that has been mentioned.

 

BTW - I had a 1720 with a 1440x in it and it was awful - Had to return it right away.

So, could I expect pretty good quality with a 1280x? I saw one at BB yesterday that looked great. Just ordered a Sony that shipped yesterday - today the price dropped $220 and they will not give me a credit. So, it is going back - might try a M1530 with the current $300 off.

 

Chevytrucks,

It is called marketing. If Dell offered all of the options currently available on the m1730 XPS (i.e. dual hard drive configuration, graphics card, etc.), they will detract sales from the XPS since many would prefer buying the cheaper inspiron. Same thing holds for Vostro in the Business arena. Honestly, if you really want an addition 200 gb 7200 RPM drive, just order one and install it yourself. They can be had for around 150 dollars these days...