My experience with Dell so far

Ordered a Dell xps m1530 and received it within 2 weeks. Opened it up and started testing everything on it to see if everything was working fine. Found out that the Dvd drive wasn't working. Called tech support and they told me that a technician would be sent out to fix it and they would call me the next day. Didn't get a call the next day so called tech support and they told me that they were not going to send a technician but I had to send it to a service depot and that they would email me info on where to send. Received email with service depot address and a Purolator account number. Called back to ask if I had to include anything else in the box except for the main unit and the agent tells me that I have to call UPS even though the account number they sent me was a Purolator account number... confusion. Anyways called Purolator and they showed up within a few hours to pickup the laptop but started freaking out about some pre filled form that dell was supposed to send me. Still took the laptop though. Now when Dell says next day shipping to depot what they really means is 2 days of arguing with incompetent tech support people and then 3-4 days to ship to the depot. I have been in contact with tech support since monday last week and my laptop was received by the service depot Today which is again Monday. Not too satisfied with Dell's customer service...

 

Ouch...

Good luck though.

 

I find overnite service isn't really overnite. You have to calculate when the plane departs and sorting and so on. With thousands of packages going through it's pretty surprising it gets there at all. I had issues with HP and when I tracked the return package it took 2-3days from Honolulu to the east coast. When HP sent me a replacement laptop it took the same amount of time.