My order for a Dell Studio 17 Touch Cancelled by Dell

On 9/8/10 I went online and ordered a Dell Studio 17 Touchscreen laptop. EDD of 9/23 with following specs:

Studio 17 (1749) CTO
Intel Core, i5-450M
4GB DDR3
Backlit Keyboard
17.3HD w/Touch and Webcam
500GB 7200 RPM HDD

etc...etc...

Here's my horrid history with Dell up to today:

9/22/10: I received an email from Dell stating order is delayed and new EDD was 9/30/10.

So I called and asked what's up. Then I got a hold of their Rep on Twitter and he informed me they were only waiting on a few parts and it should ship with no problem and meet the 9/30/10 EDD.


On 9/27/10 I received an email from Dell stating Sorry order delayed again with an EDD of 10/7/10 and I must call or email them within 24 hours to let them know to continue or cancel the order.

At 7am my time a recorded service called stating please contact Dell ASAP to accept delay and either confirm or cancel this order.

at 8am I received a call from an acutal rep asking if I wanted to continue the order with the delay. I stated YES please continue the order.

At 11am same day another automated call.

1pm same day Dell rep on twitter told me order was on schedule and he would check again the next day to verify his request for a $100 discount on the total due to the delays.

NEXT MORNING:
Dell rep on twitter tells me there's a problem. They have to cancel my order because Dell no longer offers the Studio 17 Touch anymore and their manufacturer for the screen no longer will make them and could they have a sales rep call me to build and place an order for a different system.

Well as you may have guessed I was fuming. I told them to Kick rocks, I would order the HP version of the touch screen at a lesser price than theirs.

Welll here it is now 1.5 hours later and I have the below system on order with a delivery date on or before 10/19.

Studio 17
Intel Core i5-520M
4GB, DDR3
17.3" HD Face Recognition/Webcam
640GB HDD
2 year warranty
Black Evo Backpack
Travel/Car Charger

All for less than the price of my original order and with an additional $100 off for my troubles.

So maybe I just got ahold of a good sales rep who actually lives in and is from the US. LOL

 

Meh, I would have walked. The two main selling points for me were a discreet GPU and the touch screen, both of which I got back in early June. Dell would have lost my sales from that point forward if they had done that my order, for all future purchases.

 

Same thing happened with me. They said that they could not get the 17" HD monitor in 1080p anymore, only 900p. Also they can't get the back-lit keyboard.


I too am really upset about this. Went through the same thing that you did with reps and spent hours on the phone with them.

Now I am getting a 16" Studio XPS laptop for the same price as the Studio 17. They upgraded my processor from a i3 to the i5, also getting the Radeon graphics card. They upgraded my warranty, wireless card. Now I AM getting the HD 1080p monitor and the back lit keyboard which I wanted.

So I am still very upset about not getting what I originally wanted. Especially the 17" monitor. But what can I do? They said that I could not even wait for the one that I originally ordered because it would be canceled no matter what.

 

Oh yeah...is your monitor going to be full HD 1080p? What about the keyboard. Did you want the back lit one or are you getting it?

Thanks

 

Can someone tell me if this is a decent laptop replacement for my original order of the Dell Studio 1749?

I am giving up the Studio 17.3" monitor that I wanted for the below laptop. This is what Dell offered me in its place.

Quantity Item Number Description
1 224-7380 Studio XPS 16 Notebook
1 317-4829 Intel Core i5-450M (2.4-2.66Ghz, 3M/4 threads)
1 317-2364 4GB, DDR3, 1333MHz 2 Dimm
1 320-8330 15.6 inch Wide Screen 16:9 1080p Full HD WLED LCD, W/2.0 MP, XPS 1645
1 421-1010 Dell Webcam Central v1.4
1 421-0188 Facial Recognition
1 320-1308 ATI Mobility Radeon HD 5730 - 1GB
1 330-7786 DELL RESOURCE DVD,BACK-UP,MADISON,XPS 1647
1 342-2121 500GB 7200 RPM
1 320-8351 Obsidian Black High Gloss Finish
1 421-1737 Genuine Windows 7 Home Premium, 64bit, English
1 421-0323 Windows Live Search,Multiple User Interface
1 420-6576 DELL WELCOME,Software Dimension/Inspiron
1 420-9100 Dell Dock Consumer
1 420-6436 PC-Restore, Dim/Insp
1 421-0187 Dell Support Center Software 64 Bit 2.0
1 420-7938 Dell Connect 2.1
1 421-0092 DELL-DOWNLOAD-FLAG
1 330-6222 Windows 7 Label
1 420-9691 DataSafe Local BackUp
1 421-2086 eBay Webslice
1 421-0757 Skype VOIP Application
1 430-3605 Integrated 10/100 Network Card
1 410-1883 Adobe Acrobat Reader 9.0 Multi-Language
1 313-7054 8X DVD+/-RW Slot Load Drive for XPS1640 $0.00
1 421-1361 Roxio EZCD Creator 10.3 DE, Factory Install $0.00
1 421-1695 Power DVD 8.3, Factory Install, CNB $0.00
1 313-8545 High Definition Audio 2.0 with SRS Premium Sound $0.00
1 430-0725 Intel 6250 Wireless-N w/WiMAX (2x2) Mini Card $0.00
1 410-2466 MCAFEE PEARL MUI,15MTH,Without Media $0.00
1 312-0811 56 WHr 6-cell Lithium Ion P Primary Battery, for XPS 1640
1 410-0487 Microsoft Office Starter 2010
1 926-8241 Third Party At Home Service, 24x7 Technical Support, 1 Year Extended
1 923-9627 Dell Hardware Limited Warranty Plus At-Home Service, Initial Year
1 931-5898 Dell Hardware Limited Warranty Plus At-Home Service, Extended Year(s)
1 934-9300 Next Business Day In-Home Service after Remote Diagnosis, Initial Year
1 420-8878 Software, Soft Contracts Dell In-Home
1 925-4561 Warranty Support,1 Year Extended
1 950-3338 2 Year Limited Warranty
1 933-0410 Warranty Support,Initial Year
1 988-7707 2GB DATASAFE ONLINE 1.1 FOR SDO/DIM/INS/XPS
1 420-9518 DATASAFE ONLINE 1.1 2GB
1 988-0099 To activate your online backupaccount, go to Start, Programs, DataSafe Online
1 330-0171 S and P Drop-in-Box Marcom forDHS Notebooks
1 430-0700 Dell Wireless 370 Bluetooth Module (2.1+EDR)
1 461-2678 Special Offer - $150 off

 

Can anyone tell me if this is a decent laptop?

 

apparently it'll take dell 5 business days to tell me if the FHD RGBLED SCREEN and the BACKLIT KEYBOARD is on backordered or discontinued... sigh.

 

A hell of a lot better.