Need Help! Customer service is a joke!

I have a Vostro 1500 that is failing the built in Dell harddrive diag, fault code 2000-0146 and the Seagate Seatool test. Fails the short, long Self test, and the Short, long Generic test. The laptop is locking up and when I can get it to boot I can go to the System event in Administrative tools and theres a ton of hard disc errors. I have let seatools fix the errors twice now and they just keep coming every few days. This is where it gets good. I call Dell support 3 times tonight to report a Hdd failure and get cut off all three times after being put on hold. Customer support stinks! This laptop is still under warranty and it looks like I'm going to have to replace the Hdd on my dime. Anybody know of a way to bypass phone support and get a Hdd swapped out under warranty?

 

if it's under warranty why on your dime? you can email them if you want to bypass the phone.

 

Keep calling them and ask to speak to a supervisor.

 

i think its easier to do it via the internet than phone.

 

Just did the internet support and it didn't take 5 min to get a replacement Hdd sent out. Phone support is still a joke, what are the odds of getting hungup on 3 times in a row?

 

well.. you're not the first i've heard of getting hung up on multiple times with dell if that's any indication of odds.

 

well, when i had a broken speaker+subwoofer set under warranty with Dell, i went online, chatted, online CSR asked me to reboot into dell diagnostics blahblahblah... and he asked for me number and called me back on my cellphone in 30 minutes after i've done the diagnostics...... then arranged for a new one to be sent....

i agree with going on chat first, easier

 

I will not even attempt to use phone support anymore. I stick exclusively with chat support.

The best thing about using the chat is that you get an email with the transcript of the chat for documentation to be used, if necessary, in the future.