Need advice on tackling dell CS

I'm one of those people who got screwed by dell UK. shipped with a inferior gfx card. Any advice on how to negotiate with those call center dudes? what do i do if they only offer a refund or insist that it has a gt?

 

Your best bet is to take the refund if you are unhappy. They seem to be telling people it was a misprint now. So, your only option is to get a refund, or deal with it.

What is the GT card worth to you? Ask for some credit toward a future Dell purchase. Maybe they will go for that?

Good luck.

 

I got a £30 refund to my credit card (5%) a carry bag and asked them to send the disc for XP pro as I went for the XP pro installed with Vista Business media option. The 8600M GS plays Half life 2 episode 1 great on high settings and reading other threads, as it has GDDR 3 memory its performance is similar to a GT with GDDR2. In the UK there isn't another deal anywhere near the dell at the moment.

Good Luck

 

it's still a good deal in the uk even it has a gs. I'll try to get some discount for future laptop.

 

no it isn't.

ETA: and you're fooling yourself if you think so. the GT has double the number of stream processors the GS has and having ddr3 over ddr2 does not nearly compensate for it. check the 3Dmark06 benchmarks, the GT ddr2 version of the card significantly outperforms the GS w/ddr3, it's an inferior card.

 

My advice is to ask Dell, politely, what they intend to do to rectify the situation. Let the reps make an offer and see if it meets your expectations. If not, then ask for whatever you think is right - politely. I think most people eventually are better served by maintaining their composure and allowing Dell (or any company which screws up) to remedy the situation without getting nasty with them first. Good luck.

 

i think Dell like most other large companies, is more apt to railroad you if you don't push them. other than making the CS' job easier, being polite alone isn't much of an incentive for any company to make you happy and more often than not a green light for them to do nothing if you do have a complaint.

 

You think, only, that a huge company like Dell hasn't heard threats from unhappy customers in the past? You actually think a single disgruntled person making accusations and threats, rather than simply asking for help, is going to intimidate Dell? If so, I wish you well if and when you ever happen to have a problem like this and find yourself in a position where you need help.

Dell and other large companies have no need to "railroad" their customers.

@OP: I hope you don't follow only's advice - your predicament, IMO, will only worsen. You'll probably end up with a dead phone line the moment you start with threats. If you were to make an error which needs to be corrected on behalf of a customer, how would you respond to rude threats before being given an opportunity to rectify your mistake?

If the need arises, after first trying tact and finesse, you can later resort to more assertive means. Again, good luck.

 

Okay, I'll try to be firm and polite.

 

yet similar large companies that provide a service or product in a highly competitive environment will more often than not relent to threats. how do you think a lot of people manage to wrestle better interest rates or phone plans from their providers? it isn't by meekly asking them.

you're dreaming if you think a company like Dell will go out of its way to compensate anyone out of the kindness of their hearts simply because you asked nicely, without being pushed. the reality is most CS reps would rather do without the trouble, and if they think they can get away with it when they're not pushed they will dismiss you.

ETA: when did i tell anyone to be 'rude'? if you have to put words in my mouth to state your case..

 

I think recommending threats is rude, yes. And that was your advice.

 

you can threaten them without being rude. if you can't grasp that concept, that's your limitation, not anyone else's.

 

Show your frustration with their service, not your anger. You definately dont need to threaten them, they dont comply to such things.

CS rep can end the call if you threaten them, be rude or start using vulgar language.

Usually if im not getting through to the rep, id call again and hope i get a different rep. Try online chat support first to avoid phone frustrations.

 

i didn't realize english was such a problem on the forums

 

Guys, just cool it. Now.

Some comments on this thread can be seen as mocking or insulting, even if that was not the intent. Please think about what you are posting.

Thank you,
Greg