Problems? See this thread at archive.org.
it's like dating that good lookin' chick in your fraternity house. at first, it was "WOW!! this is toe curling".
then... then the ugliness rears itself (like being needy or jealous or stalking etc etc... some of us has been here so you can relate).
well, the Studio 1537 *WAS* great the first month or so. now, i can't stand it. the keyboard is made of crap.. utter crap. the enter key is broken and the caps lock key is on it's way out. the space bar has a mouse working it; every time i press the space bar, it's a squeak. rather embarrassing when you're in a quiet library and everyone gives you a look every so often because of the squeak. uggg....
these media buttons are worthless. at first, i thought it was some wacky USB disconnect that's causing it to go AWOL when you need it. come to find out more and more, it's because the chassis is made to do yoga when you pick it up; it's really flexible thus causing more problems as you pick it up more and more.
i now know why they retarded the vid card; it gets REALLY hot and i can't imagine how much hotter i'll run if you tweak the vid card to standard spec. oh, and i don't know if it's vista or the connection (doubt it) or just dell's crappy tuning but watching youtube is painful. randomly the video would freeze (audio keeps going). sometimes it would run for 2 minutes no problem. sometimes it would go for 5 seconds, freeze, run for 10, freeze, run for 4, freeze... etc etc. could also be the browser (firefox since each new "upgrade" the less stable it seems) but i've tried it on 3 different ones so....
i'm done with Dell. no wonder their profits were down dramatically recently. they deserve it.
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/end.
Wow..ok...Have you contacted Dell regarding the prob's with your lappy? You have a warranty (I'm assuming)...So they should be able to work with you to find a fix.
There is always a resolve to whatever situation you are dealing with.
Cin
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Dell does make mistakes. I'm sure most companies do. I have had my share of issues but Dell fixed most of them immediately, some of them regretfully slowly.. but in the end they did it.
I just called them every few days for about 30 mins on their toll free number and calmly explained the issue. Ask for the person you last talked to or someone above them if the person isn't available. If you're stuck with the person you are with then allow the person to read your case study.
Calmly tell them your issue and don't let them tell you that they will call you back. In 3 months of phone convos, I've received 1 out of 35 possible call backs
They spent at least 1/7th to 1/5th of the laptop's cost in resending parts to me and yes my laptop is decently expensive (Dell Studio XPS 1640).
I initially left the small issues alone but when my main issue wasn't solved for a month and they told me it'd take them more time to come with an update, I told them about the other issues. They sent me parts immediately and had a guy over to replace them. No issues what so ever
Moral of the story: Got issues with Dell? about it on a toll free number to your local Dell office :-D If its in warranty (it mostly is) then it will be fixed.
Sometimes you need some persistence for big/complex/new issues
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Well, that is certainly not right, esp. if you do have a warranty..on newer model Dell lappy.
If I were you, I wouldn't take no for an answer. Call back ask to speak with a Customer Resolution Specialist..have your situation *escalated*.
If you do not get anywhere with that..there is always the Unresolved Issues Form you can complete on Dells site.
Here: https://support.dell.com/support/to...outstanding_issues?c=us&l=en&s=gen&redirect=1
And, you can always contact Upper Management via email....turn around is pretty good thru there.
Here are some addy's for you:
Michael Dell
Chairman and CEO
[email protected]
Donald Carty
Vice Chairman and CFO
[email protected]
Ronald Garriques
President, Global Consumer Group
[email protected]
Michael Cannon
President, Global Operations
[email protected]
Mark Jarvis
Senior VP and Chief Marketing Officer
(Dude, You're Getting An Email!)
[email protected]
Lawrence Tu
Senior VP, General Counsel
[email protected]
Susan Sheskey
Senior VP, Chief Information Officer
[email protected]
Andrew Esparza
Senior VP Human Resources
[email protected]
Paul Bell
Senior VP and President, Americas
[email protected]
Stephen Felice
Senior VP and President, Asia
[email protected]
David Marmonti
Senior VP, President, Europe, Middle East and Africa
[email protected]
Brad Anderson
Senior VP, Business Product Group
[email protected]
Jeffrey Clarke
Senior VP, Business Product Group
[email protected]
Martin Garvin
Senior VP, Worldwide Procurement
[email protected]
Alex Gruzen
Hope that helps you.....don't give up!
Cin
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they must have read this thread because i decided to call again today and instead of getting the run around that my warranty expired and they'll "call me back" *yeah.... right*, they actually did this time and said there was an error in the system with my laptop where it showed the warranty has expired the day it was shipped!!! ....??
now they're sending a tech to replace the keyboard. that's nice of them. hope it's not like the cable guy where it's anytime between 10-4 and they show up at 3:45...
thanks for the help and support here.
hope i don't need to go though another one soon. classmate bought an XPS and his keyboard crapped out on him like mine (but a lot more keys) a month after his warranty expired. he's sucking it up. i should tell him about this thread.
thanks again everyone! -
Yeah!! I'm glad that you got some resolve to your issue!
Perhaps they were reading this thread, (you just never know)
Either way, your lappy is going to be fixed, and that's the good thing!
Let us know how things work out for you after the Tech visit!
Cin
Never Buying a Dell ever again
Discussion in 'Dell' started by chivas, May 29, 2009.
