Never Ever Buy DELL

Based upon my experience I would suggest not to buy dell laptops. If you have any technical problems it will take atleast 1-2 hrs to get hold of right person. These customer service people, they just route the phone calls blindly to somewhere if they dont know what to do.In my case, I had a hardware problem and fortunately I'm in the warranty. So I've sent the laptop to those people. Before sending I was told it would take 5-7 business days to get it back. After 5 business days I called them to follow up the status. Then I was told it will take 15-20 business from now or even more. Because they have ordered some spares. I believe they will get all these spares from china and assemble them in USA. I requested them to reroute the laptop to different address, they said no. I requested them to connect me to depot people, they said no. I requested them to expedite the process if possible, they said no.
This is a hopeless service. This is my second laptop with dell. Oh god please help me in getting my laptop as soon as possible.
Conslusion : Please dont buy a dell laptop and get screwed as me.

 

Thank you that you shared your story with us.

 

Moving to dell...

 

Next time try to chat online with a Dell adviser. It's much easier and you can actually understand what they're saying.

 

Every manufacturer on this forum has a horror story to go with it, check out the HP forum with the long running thread on the dv8000 keyboard issue. You just can't take an individual case and say it applies to everyone or we'd be able to buy from no one. Sucks, but that's the way things are.

 

Bingo. Look, new forum member, one single post and it's a rant about a manufacturer. This happens all the time, and not just for computers. Happens for all competitive markets.

 

Did you get your dell from Dell? Sounds like you may be going though a third party.

 

WHILE IM AT IT APPLE SUCKS :rofl:

i love the once every 3 month anti dell rants and i love my dells, they've all suited me well and completecare is my hero.

 

I would say that Dell's phone service has improved from 4 years ago. But sometimes a few calls can go astray?

I would suggest anyone buying from Dell get the "in home" service if available in your area. I watched Bantec swap out my motherboard and GPU card in 30 minutes on my 1705.

Of course, if your in the "boondocks", your at the mercy of your local delivery services and distance to the repair sites. This may be a problem for any laptop/desktop brand.

I own Apple, HP, Gateway and Dell with service stories for each. A little patience goes a long way when dealing with manufactures servicing several million customers.

 

Your experience may vary, but I will have to agree on the poster. I have been using at least 6 Dell laptops from 1997 to just about last year (most of them were Business laptops). The build quality has without a question gone bad especially if you compare it to other laptops. But still, I think Dell provides great products.

What piss me off is the way Dell has outsourced the Help Desk. Since most of the American jobs have been bangalored (yes, it's a new verb!), now you have to deal with these people who are either semi-technology savy, and semi-trained to help people on the phone. I have spoken to numerous foreign tech support people who have constantly and perhaps inadvertently hung me up after I waited for an hour. Another practice they use a lot is, "Sorry, I can't hear you. It must be the phone line. Can you call us back?" This happened many times as soon as I asked for something they don't know, and they will pull that trick on me!

Once you passed these incompetent people, then life is easier. The Bantec people have good knowledge and they served me well in my experience.

So, will I say I will never ever buy Dell again? The answer is definitely NOT. I will think twice before I buy any equipment with a Dell logo on it, espcially the filmsy laptops. That's pretty much my view now!

 

With a name like Notebook Abuser, I'm sure Dell wont mind if you never do business with them again either!

 

I'm okay with Dell since usually I can fix my own problems. If not, that's what the At-Home is for.

 

Curious as to who HP uses for "At-home"? Bantec? My ZE-4300 took 13 days to have HP replace my sticking touch pad button assembly from first call to return, many moons ago.

 

I don't know, but I'm upgrading my warranty to At-Home pretty soon anyway (as well as Next Day Service).

I know it is expensive, but if something goes wrong when I'm at college I'd be really screwed if my PC was down for 2 weeks. It happened once (old laptop a while back), and I don't want it to happen again!

 

So... How long have you been working for HP...?

 

I know dell support usually isn't the greatest. But as long as you get a hold of the right department, they usually help you solve the problem in a timely manner. I've had HD's and DVD drives sent next day air by dell, and it was great! Online chat though is the way to go... It's usually much better than phone support.