Never send computer back to Dell For Repair

Like the title says, NEVER EVER send your lappy back to Dell for repair.

My Inspiron 1520 came in mid july and I loved it. Except for the screen graininess and headphone jack noise. I told Dell, and they sent me a dispatch for repair. A box arrived at my door a couple days later and I sent my laptop to their Solectron depot in Memphis. After TWO AND A HALF WEEKS (they promised 3-5 business days tops) my laptop comes back and to my horror, in TERRIBLE condition. The first thing I noticed what the extreme number of finger and handprints on the screen. Doesn't Solectron use gloves like any other company that handles electronics? The two plastic dot looking things above the screen by the latches are all scratched and worst of all, the hinge cover is sitting with the right corner sticking up and the tab underneath was broken off so it is sitting there with the right corner sticking up. Even worse, THEY REPLACED MY SCREEN WITH THE WRONG RESOLUTION!! My lappy was ordered with the WSXGA+ and they gave me a freaking WXGA. Not even a WXGA+. I pay for the highest resolution and they give me the frickin lowest. WHAT IS WRONG WITH SOLECTRON!?!?!??! Other cosmetic flaws include scratches all over the surface of the computer by stray tools and wires underneath the computer panels on the bottom splayed out everywhere.

I called Dell about this travesty of a repair and I demanded a new system. The guy was like, "We will send you another box to send to the depot and I guarantee it'll be fixed properly." I was at wits end so I nearly yelled into the phone, "ARE YOU GOING TO FLY TO MEMPHIS, TENNESSEE AND FIX IT YOURSELF?! I DEMAND A NEW COMPUTER!" Finally, he forwarded me to customer care and they put in an order for a new system. I'll be sending this piece of junk back. Even tho I was satisfied that they finally gave me a replacement, I was extremely unhappy about their lack of consolation for such a f**ked up experience with them.

When I first got my Inpiron, I was so elated that I received such a quality and powerful machine. But in the end, Dell's support and Solectron can go suck it.

If you're ever in the 21 day invoice period and there is ONE SINGLE THING WRONG with your system, demand a new one. They need to learn how to put the right stuff in the first time.

Thanks for listening to my rant and taking heed of my warning

 

woah, thats too much to read. i know the best way to solve that problem never buy a dell

 

I feel your pain, I sent my Inspiron 6400 in for a hard drive replacement 2 weeks ago and along with the hard drive they voluntarily replaced the LCD Cover, Palm Rest and the Hinges, along with a new battery.

Although I didn't ask for them to do those things, they did them and I was more than happy to see they did that considering my warranty is ending August 10th 2007 and I only have 1 year limited warranty.

The system was BRAND NEW as if I just purchased it except it appears that they put in a refurbished/damaged LCD cover that had the whole white bumper pushed in and dented.

I just sent it back to them today but I asked for an in-home technician to come and do it instead but they kept telling me its a different department although I insisted that it was their fault.

I am happy though, they're treating me very well considering my warranty is over in 2 days.

Sorry about your story, but I hope you enjoy ur system.

 

complete care would have fixed it for you

 

Dell warranties have always been a little shoddy so I'd never would be willing to pay extra for more pain.

 

Advise....get NBD or complete care...

I have said it a million times; people hate sending in their systems for repair. You cant show them whats wrong.

Me, Ive become good friends with the repair guy who has come to my place to try and fix this M1210 squeal 3 times now.

He comes over and says, yup I see the problem.

 

I Had a dead 1520 come in. I called dell and they sent out a brand new sealed in the box replacement for it. The only real problem that I had was that the new replacement was delayed about a month and was just shipped today.

Dells support might stink but they dont have any problems shipping new comps out to you or repalcement parts. A lot of the other companies will try their hardest not to and would have insisted you send the comp back and get it refixed.

 

I suppose that would be good options but I really want everyone to know how bad the mail-in service is. BEWARE!!! Solectron stinks!

 

My "fixed" system came in on Monday, called them same day to get replacement and it'll be here next Tuesday. Thank god.

 

Yes, the mail-in service is terrible. They destroyed my 700M--finally ended up replacing it with a low-end M1210 back in December.

 

Yeah, onsite really helps

 

I guess it depends on the CSR, I emailed my CSR and complained about the wobbly battery and he offered to send me a new one

 

well the thing is.. if you get Dell Care... most likely you're aiming at 3 years. This means dell is going to profit another 300 off you. Considering I already spent a lot of my savings to buy M1330, I'm pretty much out of cash to go for more premium care =(

 

do you have pictures of the catastrophic piece they sent back to you? (The damaged one)

 

I sent my laptop in for a screen replacement, dhl picked it up friday, It was fixed and back by the next wednesday. No problems.... save the replacement lcd didnt fix the problem as much as id like.