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    New 1525 won't shut down?

    Discussion in 'Dell' started by jmgilliam, Apr 15, 2008.

  1. jmgilliam

    jmgilliam Notebook Consultant

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    I just got a 1525 for my wife and sometimes it won't shut down? The "Shutting Down" comes up but just sticks while spinning... Then it will go into restart without me pushing anything and say "windows didn't shut down properly" and ask me if i want to start windows normally, safe mode, etc...

    What is causing this?

    it's running vista home premium...

    Thanks
     
    jmgilliam, Apr 15, 2008
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  2. millermagic

    millermagic Rockin the pinktop

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    By new, I'm assuming you just got it.

    Have you tried the factory restore?
     
    millermagic, Apr 15, 2008
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  3. nizzy1115

    nizzy1115 Notebook Prophet

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    It could be a billion things depending on what software you are running, if you have done any updates etc.

    Have you gotten all of your windows updates?
     
    nizzy1115, Apr 15, 2008
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  4. jmgilliam

    jmgilliam Notebook Consultant

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    not sure what all she's done - hasn't added any software though -

    It doesn't do it every time either, just most of the time ;-)
     
    jmgilliam, Apr 15, 2008
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  5. alilind2003

    alilind2003 Newbie

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    Hi jmgilliam,

    I have a 1520 with XP and the same thing happened to me. They got the tech guy out to my house with a new motherboard and then the computer wouldn't shut down......got on the phone again with tech support after hours of not getting anything resolved and finally got them to send me a replacement new laptop. I suggest you do the same.
     
    alilind2003, Apr 18, 2008
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  6. ccts

    ccts Newbie

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    Hi jmgilliam,

    I have the exact same problem!! I bought a laptop for my wife and it's not shuting down properly.

    - This is our second laptop (one was made in China, this one in Malasia)

    - Our order is a custom one (We upgraded the ram to 2GB and got a 7200RPM HDD)

    - On the first laptop I tried reloading windows, updading the bios, installing updates and even calling Dell tech support.

    - Dell suggested installing 2 updated drivers (Video \ Chipset) I had already done this but, I wasn't using the ones from their site. When I did it appeared to fix the problem. ... But it didn't, not long after it started happening again.

    - I played played with the power management options (in windows and bios) ... no luck.

    - We have been installing the Windows update, and it seems to be linked to the problem. It's realy hard to say because it doesn't happen all the time.

    - I want to mention that I have Office 2007 installed. It's a long shot but, if you do too ....

    - Try putting your laptop to sleep, does it reboot? ours does.


    I'm trying to pin point the problem. Do you see any other similarity with your laptop?
     
    ccts, Apr 19, 2008
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  7. TwiggyW

    TwiggyW Newbie

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    I have the same problem with Inspiron 1525. Does anhybody know how to fix this?
     
    TwiggyW, Sep 1, 2008
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  8. deathstick

    deathstick Notebook Evangelist

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    I've had this issue before with my notebook as well and fixed it. My problem was that the USB devices attached to the computer were keeping it awake. Unplug everything from your laptop (minus your charger, if you are using it before shutting down.) If that works, you can try plugging them in one at a time to see which one stops the shutdown process.
     
    deathstick, Sep 2, 2008
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  9. LarryMoeCurly

    LarryMoeCurly Notebook Enthusiast

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    Saw a post earlier today in the forums......

    Worked for me on a 1520, but I did download a whole bunch of vista updates too.
    ******If this was your solution thanks, and sorry for not remembering who posted it******
    Anyway there solution was.....

    Control Panel
    -Device Manager
    -Network Adapter
    -Wireless Card
    - Power Management (If you don't see this select another wireless card)
    - Uncheck all boxes
     
    LarryMoeCurly, Sep 2, 2008
    #9