New Dell Customer- Wait Times :(

Hey guys,

Well as the topic suggests this is yet another thread about a pretty disgruntled customer, at the hands of the almighty Dell!
Well her goes basically I ordered the below spec laptop on 7/8 (that's 7th of August):

Dell Vostro 1500

Windows Vista Business
V1500 Core 2 Duo T7500 2.2ghz fsb 800, 4mb Cache
Carry Case Nylon Bag
Intel Pro Wireless 3945 802.11 a/b/g Mini PCi card
Vostro 1500 15.4 WSXGA+ Truelife
Vostro 1500 black cover camera
2048 MB 667 MHz Dual-Channel DDR2 SDRAM (2x 1024)
Hard Drive 160gb Serial ATA (5400rpm)
256mb NVIDIA GeForce 8600m GT
Dell 926 Printer

Totalling around £800

As I it was a business order I was expecting delivery pretty soon as to be quite honest I am in urgent need of the laptop after speaking to an indian lady on the telephone, she clearly stated that I should receive my order within 7-10 days. I stated that on the website the estimated delivery is 31/8/07 but she still insisted 7-10 working days.
Anyway after giving these guys a call on 10/8 I was told not to expect my order within 7-10 working days as there is a delay with the LCD, anyway I made them aware of the situation that this is a busines order, still no luck. They stated they would prioritise my order, and give me compensation when I receive my order. They have already upgraded my printer as a gesture of good will to a Dell 946 so lets see what happens next..

P.S. This is a nightmare and think this will be my one and only time of ordering from Dell, as the delays truly are attrocious!

StAnToN

 

We have several people who have had 40+ day total delay time between order and receiving. Wednesday, a few unlucky souls will join the 50-day wait club.

But most of those early July orders are finally arriving (except for the 1720s!), and ones after that dont seem to be taking as long. I dont think anyone who orders today will wait more than 3 weeks total.

The Vostros arent having wait times as bad as the Inspirons or XPSs in any case.

 

there was one guy that got his vostro done and shipped out in 4 days, so you shouldn't worry that much for a delay

 

UK and US two different factories, no big laptop shipments for us yet.

 

well i ordered a Vostro 200 desktop on 1st August im still in pre-production


Vostro 200 E6750 Core 2 Duo Processor (2.66GHz, 1066Mhz FSB, 4MB cache Memory 2GB Dual Channel DDR2 667MHz [2x1024MB] Memory
13-in-1 Media Card Reader
Hard Drive 500GB Serial ATA2 Non Raid (2x250GB) 7200Rpm Dual HDD Config
16X DVD+/-RW
UK/Irish - Value 19'' Wide Flat Panel (TCO99) DVI-D Black ATIX1300 Pro 256Mb (2x DVI or VGA, 1x S-Video)
Integrated Sound Blaster Audigy Advanced HD
Dell WL6000 5.1 Speaker System with Wireless surround
English Windows Vista Business

i wonder how long it'll take...

 

I know! Me too! Well I called yesterday and they said that my laptop was in production however when I check on the website it says that my laptop is in pre-production, I mean what is up with that? Pffttt only time will tell I guess!

 

Gona give em a call today! See what they say, as I hear that the Dell online order status is behind by a fair bit!

 

some vostros have been moved to "real" production today, you might be in luck!

 

Unfortunately not. I got forwarded to Customer Care in Ireleand, so I was actually able to understand the person I was speaking to. And unfortunately still in pre-production oh well, back to the drawing board..

 

Too bad, but we really do not need to hear all the disgruntled stories from every customer.

NBR is not a blog.

 

Oh really well judging from the title of this particular forum 'Dell Shipping Order Status and Customer Service Issues Post questions regarding order shipping status and feedback about customer service here'. I think I am well within my rights to be discussing my feelings towards the customer service that I have received.
That ok with you Mr Bureaucrat?

StAnToN