New Studio 1555, Broken screen

So I received my Studio 1555 this evening (was away at class, mother signed for package) and upon opening up the box and booting up the laptop, the screen has a small 1 inch crack at the top of it, on the left side of the camera. I don't see any damage on the lid where the crack is on the screen. I have already tried calling the technical support line with no help from the indian speaking fools there. Does anybody know if I'm going to have to send it back to Dell to have it repaired or will they send a tech out with it? I only have the basic 1 year warranty on it since I had to keep the price to a certain minimum.

 

If you didn't get the on-site service warranty, then you will most likely have to send the laptop to Dell's repair depot to replace the display. It is possible for a merciful Dell rep to authorize an on-site repair considering the laptop is brand new (it's happened before), but don't count on it.

Sorry your 1555 is off to such a rough start. It's a really beautiful machine when it's fully intact and in working order.

 

Because it is only x days into ownership, they even sometimes send a new one out and collect the old one at the same time. It is most likely though that you will have to do as Mastershroom said. Onsite warranty buyers would not be happy if people who hadn't paid the extra for it got that service.

It's not really any different than if you bought it from a retail store. You buy something from a store, find it's broken, so you take it back. You don't expect them to come out to fix it unless you paid them extra to do that.

 

Well, after 3+ hours of getting transferred at least 50 times (stopped marking the paper after that), they are sending out a box for me to package the laptop back up in and ship to Texas to have repaired. What really set me off, was the fact that they were trying to blame me for the damage and were going to charge me for the repair. So I guess another week or so without my laptop won't be too bad, considering i needed it working last night for school.

 

Once again, that's a really crappy spot of luck. Hopefully this time it comes back 100% intact.

 

I hope so. I just can't believe the amount of time spent trying to get a simple warranty task taken care of and then to have them try to charge for it. Just not good business ethics if you ask me. They easily could have checked to see when it was delivered to see that I was calling a mere 12 hours after the fact.

And on top of the whole mess.... the laptop Service Tag nor the Express Service Code were in the system at Dell. One rep told me that I had ordered it from Canada and I needed to be transferred to international support. It wasn't until the third time calling them and the 25th transfer that someone actually entered the info.

 

Yeah...Dell makes top-notch products, but sadly their support division leaves a little something to be desired.

 

Oh I agree, they make great products. The XPS M1730 that I currently have at my desk is a friggen beast and a half. I just needed something a bit smaller and lighter to carry around for school and work. I hope I made a good choice on the Studio 15. It's going to be in a Targus messenger style bag whenever it's being transported.

 

It doesn't get much better than the Studio 15, unless you double the price for a Studio XPS 16. I carry mine to class every day.

 

Well as of 5:30pm CST, FedEx is currently handling (or mishandling) my computer. I'll be hoping for it to be back in my hands by Thurs/Fri of next week, but I feel that's a bit too optimistic at this point. Will let everyone know how it goes as soon as I get it back. Still have to format it, but my version of Vista Ultimate on it (only got home premium so I could keep the price down), and get all of my school software on it. What a joy!

 

*Fingers crossed* Let us know how it goes!

 

Well the laptop was returned to me on Friday 9/25. Opened up the box, and booted the laptop up and no broken screen!!! Did a fresh install of Win Vista 32 Ultimate from my own retail dvds, installed all the drivers without a hitch, and got all the software that I think I will need for school installed. This thing is pretty darn fast. I'm liking the 3.5 hours of battery life, even with the screen at full brightness and surfing the net/writing papers. Doing a side by side comparison with my XPS M1730, I like the LED screen better on the Studio. It's much brighter and whites are more white.

I also wanted to ask some fellow owners of the Studio 1555...... I have the ATI 512MB card, and was wondering how well it could handle games like Battlefield 2 and World of Warcraft. That's pretty much all I play on PC.

Thanks!

 

Battlefield 2 won't be a problem at all; it runs perfectly on the 256MB version. Can't speak for WoW, I've never played it.

I'm glad you've got everything sorted out.