Problems? See this thread at archive.org.
Hi all,
I have a 1 year old studio 1557. Like most 1557 owners, I had the usual overheating, blue screen, freezing issues all of which I've now sorted.
My latest issue is that I'm getting 'AC adapter type cannot be recognised' messages.
I read a tip elsewhere that pushing the plug in quickly, and with a little force can fix the issue - and that works for me most of the time. Obviously I don't want to continue doing that for fear of breaking something inside.
Since my battery is new (old one gave up after 1 year + 1 week - thanks dell!) I can only assume I have an adapter problem - probably something in the jack ?
Anyway, Dell quoted me $150 for a new one. A bit excessive I thought.
So my question is, will this one...
DELL Dell - 90 watt AC Adapter
.. do the job ?
It looks identical to mine and is also 90W. Sadly I can't see the V / A (which are 19.5, 4.62 for me).
They say no, I'm not sure if I believe them.
Does anyone have experience of using different adapters with the 1557 ?
-
-
Just had a most amusing chat with Dell. Had to post it here.
20 minutes I'll never get back
What has happened to Dell ? The build quality and customer service have both gone through the floor. I've bought about 5 machines, the first one in 1997 which I remember ordering over the phone + speaking to a very knowledgeable agent.
My 1557 will be my last purchase from them, that's for sure.
Copy Print Exit
17:59:58 Customer matt
Initial Question/Comment: 90W Adapter question
18:00:04 System System
https://chatadengine.dell.com/chata...px?queue=059ae18e-d880-43b7-9c18-35a07d1fb835
18:00:09 System System
You are now being connected to an agent. Thank you for using Dell Chat
18:00:09 System System
Connected with AA
18:00:14 Agent AA
Welcome to Consumer Chat Sales, This is ..., your Sales Advisor. My email address is [email protected]. Hope you are doing Well.
18:00:19 Agent AA
Hi,
18:00:19 Agent AA
There are a few instances where chats get disconnected (we don't disconnect you on purpose),just in case this happens Can I have your contact number to get back to you or alternatively please email me or come back on chat ask for GS Swarup
18:00:34 Customer matt
[email protected] is best
18:00:39 Agent AA
.
18:00:44 Agent AA
Please give me a moment while I review your query.
18:01:01 Customer matt
i need a new 90W adapter for studio
1557
18:01:07 Customer matt
which one of these 3 do i need ?
18:01:08 Customer matt
Adapters : Batteries & Adapters : Laptop Accessories - Accessories | Dell UK
18:02:15 Agent AA
ok
18:02:19 Agent AA
is the computer in warranty
18:03:07 Customer matt
not quite
18:03:11 Customer matt
it is just over
1 year old
18:03:14 Agent AA
ok
18:03:14 Agent AA
let me check
18:03:26 Agent AA
please hold on
18:03:32 Customer matt
ok
18:08:20 Agent AA
it should take 3 minutes please
18:15:27 Agent AA
http://accessories.euro.dell.com/sn...ynoteSearch&baynote_bnrank=0&baynote_irrank=0
18:15:32 Agent AA
AA pushes page, http://accessories.euro.dell.com/sn...ynoteSearch&baynote_bnrank=0&baynote_irrank=0
18:15:37 Agent AA
kindly check the above link
18:15:47 Agent AA
and go for £129.59 incl. VAT, shipping
18:15:52 Agent AA
Dell Part : 451-10658
18:18:17 Agent AA
Is there anything else I may assist you with ?
18:21:07 Agent AA
are we connected
18:21:10 Customer matt
Hi
18:21:13 Customer matt
that's a battery
18:21:17 Customer matt
i need a 90W adapter
18:21:48 Agent AA
I am checking please hold on
18:21:53 Customer matt
ok
18:22:53 Agent AA
Part Sales on 0844-444-5083 between 8am to 9pm and they would be able to help you in this regards.
18:23:03 Agent AA
kindly contact part sales, as the part is not
18:23:08 Agent AA
available on the dell site
18:23:18 Agent AA
as of now, we only have the battery listed
18:25:13 Agent AA
Is there anything else I may assist you with?
New adapter, studio 1557
Discussion in 'Dell' started by tvedtem, Mar 20, 2011.
