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    No Estimated Repair Date!

    Discussion in 'Dell' started by fields, Jun 7, 2012.

  1. fields

    fields Newbie

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    Hey all, I've sent my dell sxps 1640 for repair which they had to replace the motherboard due to water leakage for a month now and after several calls all dell is able to say is they have ordered the part but are still waiting for it to arrive. I note that it generally only takes 10-14 days but come on, a month has pass now.

    The frustrating thing is that they can't give me an estimated date as to when the part will arrive! They were so keen on me paying for a repair but when it comes down to actually delivering they leave me in the dark. This is dell UK btw.
     
    fields, Jun 7, 2012
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  2. Mourin @ Dell

    Mourin @ Dell Company Representative

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    Hi Fields,

    I'm sorry that you've been waiting so long for the repair. I am in the US Marketing dept, however, I can try to help you out or at least give you a little more info as to why it's taking longer than usual. Can you send me your service tag and full name in a PM?

    Thanks,
    Mourin@Dell
     
    Mourin @ Dell, Jun 7, 2012
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