No drive detected (error message 0141)

I had a similar issue. It was repaired after communicating with Dell manufacture, see e-mails below.

Dear Customer Support,

I am just informing you that the hard drive arrived. I copied my old
drive to a new one, and it works well. Since I shall be out for three
days, I could return the old drive on Friday or Saturday, after deleting
files from it.

Date: Fri, 4 Jan 2008 12:53:48 -0600 (CST)

We have two options and I will proceed as you desire.

I can cancel the part replacement order definitely and log the case for
the time where your hard drive presents this issue more frequently.

Or, You can receive this part replacement, back up all the information
(you can keep your previous hard drive for 4 days after the new part
arrives) and send it back to Dell.

I will wait for your response to proceed as your commands.

Original Message Follows:
------------------------
Dear Customer Support,

Thank you for your advice. Since my malfunction occurs only every 1-2
weeks, it is only a minor nuisance now. I would prefer to replace the
hard drive later, when this malfunction will reoccur every few hours, or
when the drive will be disconnected irreversibly. If I need to replace
the hard drive now, it will take too long time to install an operating
system and programs. For this reason, I would prefer in this case to try
to copy my old drive to a new drive. It seems that there is an available
software to do it. Also, I would prefer to delete permanently all files
from an old drive before returning it.

Date: Wed, 2 Jan 2008 21:58:42 -0600 (CST)

We need to replace your HD, please backup all of your personal data
(photos, music, financial
information, etc.)

I have set up a dispatch to replace your part. When you receive the
replacement part (5-6 working days), you will find a return airbill in
the box. Replace all replacement components with old components (manuals
and cables included), affix the airbill to the box, and call
1-800-225-5345 (DHL) to have the box shipped back to Dell. You need to
do this within five days of receipt of the replacement unit to avoid
being charged for the replacement. You will receive an invoice for the
replacement component. If you have not sent the old unit back at that
time, please do so. It may take as long as 5 business days to receive
the replacement component back at Dell.

Original Message Follows:
------------------------
Dear Customer Support,

My address is

In case we need to replace or send a part, please confirm these
information for possible delivery:
Address (No PO Box):
Contact Name:
Phone #

Please provide me with this information so we can solve the issue with
your system:

Original Message Follows:
------------------------
Dear Customer Support,

You asked to let you know results of tests. I removed CD drive, and the
same malfunction appeared after approximately 10 days. Then, I placed CD
drive back, removed hard drive and placed it back. The same malfunction
appeared again after approximately one week.

Date: Mon, 3 Dec 2007 23:53:15 -0600 (CST)

Thank you again for contacting Dell, it is a pleasure to help you.

Based on the information provided by you on this email, we suggest
proceeding with the following steps:

--Shut down the system if it is on, Remove the Optical Drive (See
instruction in this link :
http://support.dell.com/support/edocs/systems/vos1700/multilang/SM/optical.htm#wp1179838),
power up the system, see if the malfunction is still present.

If the malfunction is still present please perform this actions:
--Shut down the system, Remove the HD and put it back (See instruction
in this link:
http://support.dell.com/support/edocs/systems/vos1700/multilang/SM/hdd.htm#wp1180014),
see if the malfunction is still present.

Please let us know the result of this actions, they are very critical
for the solution of your problem.

Original Message Follows:
------------------------

As you recommended, I am sending results of Dell diagnostics. I chose
"Extended Test" as it was recommended. Then, I responded to many
questions like "Did you hear 8 speaker tones? Answered No, because heard
only 6 tones. Then, there were tests like "Character Set Test" and
"Color Attributes Test", where I don't know the answer, because I am not
a specialist. I answered "Yes" in order to continue the test. Below, I
wrote errors.

Test Results: Fail
Error Code 4coo: 0619
Msg: Speaker could not be heard. The operator replied 'No' to the prompt
indicating that the tones were not heard from the speaker.
Test Results: Fail
Error Code 1B63: 1A1B
Msg: The user's responce indicated a falure.
Test Results: Fail
Error Code 1B63: 181B
Msg: The user's responce indicated a falure.

To my guess, other tests were successful. If you would like to see the
results, please let me know how could it possible to copy them to an
e-mail.

Date: Sat, 1 Dec 2007 10:56:22 -0600 (CST)

I have reviewed your e-mail, and I understand that you have Lock up
issue with yourVostro Notebook 1700. It will be a pleasure to work with
you in order to resolve this issue as quickly as possible.

It's recommended that we go through a series of steps that will help us
discard any possible cause of this inconvenience of yours and find the
solution.

Run the 32-bit Dell Diagnostics

To run the 32-bit Diagnostics from the system, perform the following
steps:
There are a few ways this can be done, but with current systems, you can
either press Ctrl + Alt + F10 or just press F12 at the BIOS screen.
Then choose boot to the utility partition

Press and hold the <Fn> key, and then press the power button to power
the system on.
This launches the system Pre-boot Self Assessment (PSA) diagnostics.
Release both buttons.
The preboot system assessment (PSA) diagnostics sequence begins.
After approximately 30 seconds, the computer emits a number of alert
tones and completes the PSA diagnostics.
The tool then launches the 32-bit Diagnostics from the utility partition
(if available).
Select Run All Extended Tests.

email us the results of this diagnostic to check all the hardware

Original Message Follows:
------------------------

Dear
Customer Support,

Thank you for fast reply. According to the
first step of your recommendations, I used diagnostic test. There was a
text: "Diagnostic boot selected. Pre-boot System Assessment Built
4104...
Device: Memory
Test: March B Test...
No problems have
been found with this system so far. Do you want to run the remaining
memory test? This will take about 30 minutes or more. Do you want to
continue? (Recommended). Yes or No...
Choose An Option.
Test
Memory...
Test System...
Exit...
Use the Tab key..."

The
second step is "Hard Drive Cannot Boot, is not Detected or Reports
Errors". To my guess, it cannot be applied to my case since there are no
errors. Please let me know the next
step.

Date: Fri 11/30/07 05:19 PM

In an effort to provide you with an answer to your question or concern as quickly as possible, our automated response system is sending this reply to your inquiry. If the system has interpreted your message correctly, you have requested assistance or information about hard errors with your Dell Desktop or portable computer.

This response covers the topics listed below in the Table of Contents.

=================
Table of Contents
=================
1. Run the Drive Self Test (Hard Drive Diagnostic)
2. Hard Drive Cannot Boot, is not Detected or Reports Errors
3. Further Assistance

1. Run the Drive Self Test (Hard Drive Diagnostic)
=============================

The first step to perform when you encounter errors with the hard drive is the drive self test. Depending on the system, this test can be run either from a CD or from the System Setup (BIOS). When you run the diagnostic test, you will be informed whether the diagnostic is able to test your hard drive.

Most recent Desktop, Portable, and Workstation systems have the hard drive diagnostic included in the System Setup. You will find detailed instructions on running this test at the following web address:
http://support.dell.com/support/top...cument?docid=126A722713F6D0D0E0401E0A55174AE6

2. Hard Drive Cannot Boot, is not Detected or Reports Errors
=============================

There are many steps that will help solve or least determine the exact cause of the hard drive errors you might encounter. You'll find easy-to-follow steps at the following web address:

http://support.dell.com/support/top...902096F9F49C8E030030ABD6238A1&c=us&l=en&s=gen

******************************************************

Original Message Follows:
------------------------

System Information
***********************************************
System Product Family=Vostro Notebook
System Label =Vostro Notebook 1700
System Ship Date=9/23/2007 12:00:00 AM

Request Information
***********************************************
Request Type: Not Applicable
Operating System: Windows Vista 32-bit
OS Version: Business

Request Description:
The screen was frozen, then there was shown a text for 10 seconds, "A problem has been detected and Windows ... down ... to prevent damage..." (did not had enough time to read everything). Then, there was a screen with a text "No bootable devices ... strike F1 to retry boot, F2 for setup utility. Press F5 to run onboard diagnostics". After pressing F5, there was a text "Pre-boot System Assessment Build 4104. Device: Hard Drive Percent Complete 0
Status: Attempting to start DST
** Cables - Hardware Detect Test **
Test Results : Pass. Error code 0141. Msg: Error code 2000-0141. Msg: No drive detected. The given error code and message can be used by Dell Technical Support to help diagnose the problem. Do you want to continue testing? Yes or No or Retry PRESS ESC TO ABORT TESTING". After re-booting, the computer continued to work. It happened three times during last several weeks.

***********************************************
Sent To: [email protected]
Referring URL: 74.192.2.95
Date Submitted: 11/30/2007
Date Received(K): 11/30/07 07:18:56 PM

U.Pseudonym Notebook Enthusiast

asergeev Newbie