Not a happy bunny :(

Ok so 7 days after i placed my order it still said it was in pre production. So i though i would email them asking is there a problem with the online order status and this is what i got back.

" Dear Mr. Tricks

Thank you for contacting Dell Online Customer Care with regards to the delivery
date of your order.

Firstly I would like to apologise for the delay you have faced with your order.

The product you ordered has proven to be extremely popular and our demand has
exceeded supply. Dell are working with our suppliers and will strive to improve
your delivery date.

Your order is currently in a que waiting to go into production in our
manufacturing facility.
It's estimated delivery date is currently on or before 05.02.08.

I have sent you an email link to online order status on which you can track the
progress of your order.
I have also registered your email address for Orderwatch which will notify you
when your order has shipped and delivery can be expected 2 - 3 working days
after receipt of that mail.
Should your order ship insufficient time, you will get this email notification.

If not, please be advised that as per our Terms and Conditions, Business
customers do not have the option to cancel their order where no error has
occurred, however due to the extended lead time on your order ,I will cancel
your order if you wish.

If you still wish to cancel please reply directly to this e-mail and I will
action this for you.

If you have any further queries please do not hesitate in responding directly to
this mail and I will be glad to assist you further.

Once again, I apologise for any inconvenience or frustration this matter may
have caused.

Kind Regards
Cliona
Dell Customer Care Online "

Now i was just thinking, might just be me but if you put something on sale that means you expect to sell a lot of them. So why put them on sale if they haven't got a enough parts for it. Seems silly to me and that means anyone in UK should be having the same problem. I also sent an email to her again said will it be here buy EDD and she said she do sent know lol

P.S. Now day 11 and still hasn't started production

 

Their systems aren't always up to date. It is very possible that its being shipped as we speak. But then again it might not be. I had to wait 3 weeks for my laptop. Sometimes under high demand laptops their suppliers cant supply enough parts. You will get it soon enough, just remain patient.

 

I'm in the same boat, however I'm moving to Ireland in two days and Dell had assured me of delivery before then when I ordered on the 15th. Heres the post from the main room, I may as well add it to the actual CS and delivery forums.

 

That is crap . It is now 2 weeks since i ordered and still hasent even started to be built. This is a joke you would think a massive compnay like this would be more organsised than this.

 

I am still waiting for my X1330 to come out of pre-production. Check the Dell website as they are always putting up new deals so you may be able to get more money off if there is now a better deal.

 

Ordered an M1330 (UK) on 22nd January and it is still in pre-production according to the website. When I phone them they tell me it's in production but they are obviously chatting rubbish since they've said that for 8 days now and it doesn't take 8 days to build a laptop. They just don't want to tell the truth which is, that they have severe delays because of such high demand for XPS laptops, if they said that a lot of people would be cancelling their orders.

 

I ordered on the 25th Jan and still in pre-production. The penryn chip will prob be out on this before I receive it.

 

The 1330 (Basic spec) I ordered on the 22nd is for my mum i'm actually waiting for them to put Penryn in it before I order one for myself.

HP and Sony already have Penryn in their laptops so I might be buying my laptop from elsewhere.

 

I wonder if I should just cancel my order and wait too as I can't be bothered waiting and waiting.

 

A week ago I ordered a M1730 and it stayed in production for about 5 days then when I looked again, day before yesterday it had been dispatched! I live in France but ordered through the UK. The UPS site says that it has already been cleared in Lille (France). Their delivery date is the 5 Feb (suppose the weekend is in the way of delivery...damn). But the original estimate for delivery was the 18th Feb. All in all I am quite happy with the service so far, haven't got it yet but the signs look good.

I bought mine through a sales rep and he advised me to pay by CC as that sped the whole process up, not sure by how much, but so far my order should get to me 13 days before the first estimate.

Reading other comments I tend to agree with Assissin, they should be a little more organised and have a stock on hand

 

This is now a complete joke, they have delayed my order for another 2 weeks ! I am so angery. Why the hell does it take 4 weeks to build a laptop and its not a part that is doing all this grrrrrrrrrrrrrrrrrrrrrr lol

 

Assassin, I have had the exact same thing happen to me. The delivery date has been put back to the 20th of February.

I am now looking for another, similarly specc'd laptop as I am cancelling this one. They have been utterly useless from the word go, by not sticking to the 7-10 day delivery statement on their website. The have now delayed it further to the point where I will not be available to receive the laptop, both my wife and I work, and the children have school.




Apolling service Dell, and to all those thinking about buying an M1530 : Don't


Assassin, do you think it is the RAM, Processor or GPU, as they are the only things our order has in common.

 

i dont think it is a part. If you look on the dell web site a lot of computers including desktop have been dealyed

 

When I phoned, they told me: "Due to the delay in receiving a component for your machine, your machine has been delayed further."

So someone is telling porkies.

 

How long does it take them to get a part in ? lol