*OFFICIAL* - Studio 15 Delievery date + Delay Thread

Im making this thread cause theres a bunch of threads in regards to the delays and im curious to find out what other people's updates are. So just post something like this:


Ordered: July 25th 10pm
Est Ship: August 5th
Rev. Ship: August 12th
Est Del: August 14th

As of August 11th

Current Stage: Build Stage


i know lotta221211 is in the same boat as well as others

 

Ordered: July 26th 10pm
Est Ship: August 5th
Rev. Ship: August 12th
Est Del: August 14th

As of August 11th

Current Stage: Build Stage


Yep, nearly identical. And I'm not happy, but I am looking forward to this laptop too much to even think about canceling.

 

Ordered: July 15
ESD: August 1st
Rev. Ship Date: FUBAR
Rev. Ship Date: 2-3 business days
Ship Date: August 10th
now we play the waiting game.

 

Ordered: August 7
Est Ship: September 10

At least they didn't just give me delays, they came straight out with a realistic date all the dell reps I talk to though keep saying "Its normal to take that long, all our computers take that long to ship out" >.> Losing all hope in mankind slowly...

 

Ordered in NYC on the phone

ordered 7/22, ships 7/31

email on 7/31, revised shipping date 8/7

email on 8/7 , revised shipping date 8/18

email on 8/10, estimated delivery date 8/13- 8/15

tracking says should be here tomorrow.

nothing unusual on mine, same configuration as the thread starter, 8100 chip, 320 hd, black cover, back lit keyboard, fingerprint reader, standard screen. cost slightly over $1000

hope this helps...

 

I feel your pain man. I know this is gonna sound sad, but its the only thing i've been looking foward to ALL summer and the days are going really quickly because this laptop is all im focused on.

 

I have renamed and moved this thread to the relevant section.

Thanks,
Johnny T

 

Ordered: July 27th 10pm
Est Ship: August 5th
Rev. Ship: August 12th
Est Del: August 15th-19th

As of August 11th

School starts on the 25th so I hope I have it by then

 

I've ordered 2.

Tangerine ordered: July 26th
Est Ship: August 5th
Rev. Ship: August 12th
Rev. Ship: August 19th
Est Del: 8/22/2008-8/26/2008

As of August 12th

Current Stage: In Production

Jet Black ordered: July 27th
Est Ship: August 5th
Rev. Ship: August 12th
Rev. Ship: August 19th
Est Del: 8/22/2008-8/26/2008

As of August 12th

Current Stage: In Production
______________

1 223-9780 Studio 1535, Intel Core 2 Duo T5850, 2.16GHz, 667Mhz, 2M L2 Cache $821.05
1 320-6470 Tangerine Orange $0.00
1 311-8612 4GB, DDR2, 667MHz 2 Dimm $0.00
1 330-0498 Back-lit Keyboard $0.00
1 320-6867 Glossy, widescreen 15.4 inch display (1280x800) $0.00
1 320-6516 ATI MOBILITY RADEON HD 3450 $0.00
1 341-6693 320G 5400RPM SATA Hard Drive $0.00
1 420-8566 Microsoft Windows Vista SP1 Home Premium Edition, English $0.00
1 330-0495 DELL RESOURCE DVD,BACK-UP INSP 1535 $0.00
1 420-5769 Internet Search and Portal $0.00
1 420-8223 Dell Video Chat $0.00
1 463-2282 Dell Owners Manual installed on your system,click on icon after system set-up to access $0.00
1 420-9100 Dell Dock Consumer $0.00
1 420-6436 Vista, PC-Restore, Dim/Insp $0.00
1 420-7622 DELL SUPPORT CENTER 2.0 $0.00
1 420-7468 ADOBE ACROBAT READER 8.1 DIM/INSP $0.00
1 313-6229 8X Slot Load CD / DVD Burner (Dual Layer DVD+/-R Drive) $0.00
1 420-8183 Roxio Creator DE 10 $0.00
1 330-0496 MEDIA DIRECT 4.0 For DVD RW $0.00
1 313-6727 Integrated Sound Blaster Audigy Advanced HD Software Edition $0.00
1 430-2929 Dell Wireless 1397 802.11g Half Mini Card $0.00
1 320-6653 Integrated 2.0M Pixel Webcam $0.00
1 461-8389 No Virus Protection Requested $0.00
1 312-0694 56 WHr 6-cell Lithium Ion Primary Battery $0.00
1 412-0148 No Internet Service Provider Requested $0.00
1 412-1397 No Productivity Software requested $0.00
1 950-3337 1 Year Limited Warranty $0.00
1 950-9797 No Warranty, Year 2 and 3 $0.00
1 412-0360 Soft Contracts - Banctec $0.00
1 960-2780 Warranty Support,Initial Year $0.00
1 990-5827 Dell Hardware Warranty PlusOnsite Service, Initial Year $0.00
1 988-3950 Type 3- Third Party At HomeService, 24x7 TechnicalSupport, Initial Year $0.00
1 330-0171 S and P Drop-in-Box Marcom forDHS Notebooks $0.00
1 313-6224 Integrated Finger Print Reader $14.85
1 420-8312 Finger Print Software $.00
1 430-2933 Dell Wireless 370 Bluetooth Module (2.0) $11.88
1 320-6878 Glossy, widescreen 15.4 LCD (1280x800) w/ 2.0M pixel Camera $.00
1 420-8310 Creative Camera SW $.00
1 330-0717 Intel Core 2 Duo Processor $.00
1 310-8628 You have chosen a Windows Vista Premium System $.00
1 420-7091 DataSafe Online Dim/Ins/XPS $.00
1 420-7092 DataSafe Online Dim/Ins/XPS 1YR-FREE $.00
1 987-4817 Insp Datasafe 3GB,1YR(Incl in price),DHS $0.00
1 988-0099 To activate your online backupaccount, go to Start, Programs, DataSafe Online $.00
________________________

1 223-9780 Studio 1535, Intel Core 2 Duo T5850, 2.16GHz, 667Mhz, 2M L2 Cache $797.23
1 320-6865 Jet Black $0.00
1 311-8612 4GB, DDR2, 667MHz 2 Dimm $0.00
1 330-0498 Back-lit Keyboard $0.00
1 320-6867 Glossy, widescreen 15.4 inch display (1280x800) $0.00
1 320-6516 ATI MOBILITY RADEON HD 3450 $0.00
1 341-6693 320G 5400RPM SATA Hard Drive $0.00
1 420-8566 Microsoft Windows Vista SP1 Home Premium Edition, English $0.00
1 330-0495 DELL RESOURCE DVD,BACK-UP INSP 1535 $0.00
1 420-5769 Internet Search and Portal $0.00
1 420-8223 Dell Video Chat $0.00
1 463-2282 Dell Owners Manual installed on your system,click on icon after system set-up to access $0.00
1 420-9100 Dell Dock Consumer $0.00
1 420-6436 Vista, PC-Restore, Dim/Insp $0.00
1 420-7622 DELL SUPPORT CENTER 2.0 $0.00
1 420-7468 ADOBE ACROBAT READER 8.1 DIM/INSP $0.00
1 313-6229 8X Slot Load CD / DVD Burner (Dual Layer DVD+/-R Drive) $0.00
1 420-8183 Roxio Creator DE 10 $0.00
1 330-0496 MEDIA DIRECT 4.0 For DVD RW $0.00
1 313-6727 Integrated Sound Blaster Audigy Advanced HD Software Edition $0.00
1 430-2929 Dell Wireless 1397 802.11g Half Mini Card $0.00
1 320-6653 Integrated 2.0M Pixel Webcam $0.00
1 461-8389 No Virus Protection Requested $0.00
1 312-0694 56 WHr 6-cell Lithium Ion Primary Battery $0.00
1 412-0148 No Internet Service Provider Requested $0.00
1 412-1397 No Productivity Software requested $0.00
1 950-3337 1 Year Limited Warranty $0.00
1 950-9797 No Warranty, Year 2 and 3 $0.00
1 412-0360 Soft Contracts - Banctec $0.00
1 960-2780 Warranty Support,Initial Year $0.00
1 990-5827 Dell Hardware Warranty PlusOnsite Service, Initial Year $0.00
1 988-3950 Type 3- Third Party At HomeService, 24x7 TechnicalSupport, Initial Year $0.00
1 330-0171 S and P Drop-in-Box Marcom forDHS Notebooks $0.00
1 313-6224 Integrated Finger Print Reader $14.61
1 420-8312 Finger Print Software $.00
1 430-2933 Dell Wireless 370 Bluetooth Module (2.0) $11.69
1 320-6878 Glossy, widescreen 15.4 LCD (1280x800) w/ 2.0M pixel Camera $.00
1 420-8310 Creative Camera SW $.00
1 330-0717 Intel Core 2 Duo Processor $.00
1 310-8628 You have chosen a Windows Vista Premium System $.00
1 420-7091 DataSafe Online Dim/Ins/XPS $.00
1 420-7092 DataSafe Online Dim/Ins/XPS 1YR-FREE $.00
1 987-4817 Insp Datasafe 3GB,1YR(Incl in price),DHS $0.00
1 988-0099 To activate your online backupaccount, go to Start, Programs, DataSafe Online $.00

 

Ordered: August 11th 6pm

Est Del: August 29th

Current Stage - In Production

As of August 12th

 

Ordered- 7/28
Ship Date- 8/6
Revised Ship Date- 8/18
Current Status- Build Stage


Tangerine Orange
Studio 1535 T8100 800 Mhz
3G Ram
WLED 1440x900
320G Hd

 

Wow...

Ordered 7/30
ESD 8/28

If it doesn't get by the time it should... I'll have a BIG problem.
I'm now in Argentina, and should take my studio 15" from my friend's place before going back to Israel.
Should I nag my CS rep to make sure I get it on time?

 

Ordered: July 27
Ship Date: August 5th
Revised Ship date: August 12th
New Revised Ship date: August 19th

With this new delay I had to consent to the Federal Trade Commission that it was alright to delay my order.

 

My original post ^^

New revised shipping date: August 19th



And to Dan: It is mandatory for everyone, if delayed twice, to allow it.

 

Two orders:
#1:

Ordered: July 21 @10:30 am
Original Est. Ship: August 4
Rev. Ship: August 11
Est. Del.: August 13-15
Delivered today about fifteen minutes ago

Dell Studio 15 | Intel® Core™ 2 Duo T8100 | Plum Purple| Widescreen 15.4 WLED display | 3GB Shared Dual Channel DDR2 | 320GB SATA Hard Drive | 256MB ATI Mobility Radeon HD 3450 | Windows® Vista Home Premium

#2

Ordered: July 21st @ 10:45 am
Original Est. Ship: August 4
Rev. Ship: August 11
Rev. Rev. Ship: August 18
Est. Del: August 20
Order Status: In Production

Dell Studio 15 | Intel® Core™ 2 Duo T5750 | Spring Green| Glossy Widescreen 15.4 display | 3GB Shared Dual Channel DDR2 | 320GB SATA Hard Drive | 256MB ATI Mobility Radeon HD 3450 | Windows® Vista Home Premium |

 

Estimated Delivery Date, today... and it's 11:30... this is almost as painful as when i was trying to figure out why it was delayed

 

UPDATE*

New Rev Ship: August 19th

Awesome right?!?!?!? Thanks dell, always great customer service that are americans and u can understand them, quick and easy shipping, everythings overstocked!!! RIGHT?!!!

Sigh, im really disappointed with Dell.

 

UPDATE:


w00t! Mine shipped today, 8/12/2008, by DHL express.

Est. Delivery Date: 8/14/2008

 

UPDATE:

I just moved into the boxing stage as of 3:00 p.m. this afternoon. I wonder how long it will take 1 person to box it.

 

Ordered- 7/31
Ship Date- 8/28
Estimated Delivery Date- 9/3-9/5

Status as of August 12: In Production-Build Stage

 

How can you tell what stage of production your order is in? Mine just shows "in production."

 

Call customer service 1-800-433-9014 and key in your order number when it prompts you to do so. It will tell you what stage your in.

 

Just to give everyone a little hope.

Ordered 7/21. est. ship date 7/31.

delay 1 est. ship date now 8/7

delay 2 est. ship date 8/18

SHIPPED 8/11

So mine shipped out early........for the second delay.

 

Thanks. I called and it states that my 2 orders are in the boxing stage. I've been delayed twice with the most recent esd being 8/19/08. Should the fact that it's 8/12/08 and it's listed as in the boxing stage give me any hope that it might get shipped sooner?

 

Very cool, that's what I'm hoping for.

 

Hi All,
Ordered my Studio 15 on 07/27/08 with a estimated ship date of 08/05/08, was then revised to 8/12/08 and yesterday I got the good old must contact them to proceed email with a revised estimated ship date of 8/19/08. I was told mine failed testing for the video card and hard drive but I am not sure if I believe them seeing as how everyone else’s is being delayed as well. Any way I really like the features of this laptop but I sure am not that happy with Dell right now. This is my first personal Dell purchase and I have just never seen such delays.

Good luck to us all.

Studio 15
Upgrades:
Tangerine Orange
T8100 Processor
ATI HD 3450 Video Card
4GB RAM
Backlit Keyboard
15.4 WLED (1440 x 900) Screen
350G Hard Drive
Fingerprint Reader

P.S. I read in several reviews that it came with the remote control and now I find I needed to add that. Oh well will have to pay a few extra bucks for it now I guess.

 

Since this thread seemed more appropriate I thought I might repost my experience. Hope yours is better. On the plus side, I had no problems canceling my order.

 

**Update**

I've ordered 2.

Tangerine ordered: July 26th
Est Ship: August 5th
Rev. Ship: August 12th
Rev. Ship: August 19th
Est Del: 8/22/2008-8/26/2008

As of August 12th - In Production - Boxing Stage

As of August 13th - In Production - Boxing Stage



Jet Black ordered: July 27th
Est Ship: August 5th
Rev. Ship: August 12th
Rev. Ship: August 19th
Est Del: 8/22/2008-8/26/2008

As of August 12th - In Production - Boxing Stage

As of August 13th - In Production - Boxing Stage
______________

 

Mine arrived today at about 11:30am... it is beautiful. So happy with it, although there seem to be some kinks, like programs not opening when they definitely should, ill have to look into this more, but all in all its amazing. I even turned the lights off just so i can use the backlit key board lol.

 

Current Production Stage: Boxing

FINALLY after 2 weeks out of the ****ing build stage.

Hopefully it will ship 2m? but i dont have my hopes up for them to be crushed again

 

Don't kick yourself, I'm feeling the same way.

 

Sorry to bust your bubble, but don't count on it. Today makes the third day mine is in the boxing stage.

 

Update:

Still in boxing stage............man that guy needs to be fired he's taking forever

I am like everyone else here I'm very anxious to get mine, but like other people who have posted June-August is the worst time to order a custom becasue they overwhelmed with orders because of kids and college. I knew this going in and was willing to wait. I have owned Dell desk tops and love them! This is my first laptop and I am willing to wait whatever it takes to get the custom order and the quality of Dell. The rest of you have every right to vent all you want but tis the season and it's too bad that some of you are cancelling your orders just because it's taking so long. You won't have the sexy studio 15's like the rest of us patient customers.

 

Today is my third day in the boxing stage also, so I called a Dell rep to see why it is taking so long in the boxing stage. She stated that it's still in the build stage and the status is incorrect and she will get it corrected. Yippee!

 

Oh no that's not good

 

Well, the good news for you guys is that at least Dell is giving you some sort of revised estimated ship date and ETA. For some strange reason, Dell is refusing to give me any updates on my order status.

My daughter has been working very hard saving up for a laptop this year. My wife has a Dell Inspiron 600m (custom ordered through Dell) that has been very good and my daughter wants something similar but more updated. She wanted me to help her order a new laptop online and so I ordered a Studio 15 notebook for her on July 27th. The e-mail from dell and their online status gave me a Shipping date of August 11th and Delivery of August 12th.
The order was received on July 27th, went into order processing and pre-production on the same day and then into production on July 28th. The V220 mouse that was order as an accessory was shipped and delivered 2 days later (great, we have a wirelss mouse). However, as of today, the Studio 15still in production. Please note that at the time that I ordered this, there were no items listed that would cause a delay.
On August 11th, I called Dell to find out if it was in fact shipping that day. I was first asked to enter my order # in over the phone and it told me, get this, that my order had shipped on April 2, 1999!!! So I then entered the # again over the phone and was given the same answer. I then decided I needed to speak to a CS rep so after a bunch of transfered calls, I get to someone who tries to help me. I give her my customer # and order # and they tell me "yeah, it shipped on April 2nd, 1999". I said, "ok, that's obviously not my order so where is my order?" Then she asks me if I could find any # on my packing slip that came with my V220 mouse accessory. I read her everything off that packing slip and she still couldn't find my order!
She then puts me on hold for a few minutes and comes back and says something about probably the order is in small or medium business but not sure.
Then she transfers me to someone in Customer Care. After a few minutes this guy tells me that he's found my order and tells me that there is some parts backordered and that they don't know for how long BUT "not to worry, sir.. as soon as we get the parts, we will complete your order and ship it to you." Wow! I asked what exactly was backordered and he puts me on hold and then tells me that it's the LED screen and that many others are affected by this. I asked why my order status has not been updated with a revised ship date and he said "not to worry, sir.. we will update it". I gave him my e-mail address and he supposedly wrote it down and was to e-mail me with an update. I have yet to see any update on my order status. It's still in production with an ETA of August 12 (today is August 14).
So I wait 2 days and my status is still the same and I decide to e-mail them on August 13 re my concerns with this order and it's lack of status. I receive a reply last night and it reads:
"Thank you for contacting Dell.
I apologize for the delay being caused in shipping this order to you.
I find that one of our representatives has already explained this fact to you during the telephonic conversation you have had with the representative.
We do not have an estimated delievery date for these orders.
Please be assured that every effort is being made to complete your order.
Incase if you have further questions, please reply to this email, I will be more than happy to assist you.
We look forward for your patronage of our products and services.
Thank you for choosing Dell."

Well, I thought, at least they replied... but he tells me that a rep already explained this 'fact' to me?!?

So I shoot off a reply:
"XXXX,
Thank you for your response. However, I was also asking why I am not receiving any new status updates? The customer care representative that I had the telephone conversation with said that he would update my order status and this has not happened. This whole order is odd in that it went into production on July 28th and has been there ever since. My status as of today still says Estimated Shipping of Aug 11th and Estimated Delivery date of Aug 12th. This has passed and I am without an updated status.
I would appreciate your prompt assistance with this matter.
Regards"

Today I get this reply:
"Thank you for contacting Dell.
We are unable to provide any status updates on these orders due to the fact that there is unavoidable delay for these orders.
I truly apologize for all the inconvenience caused to you due to the delay of this order.
Incase if you have further questions, please reply to this email, I will be more than happy to assist you.
We look forward for your patronage of our products and services.
Thank you for choosing Dell."
So today, I called again and got the run around until I was passed to a Customer Care person again. They tell me the same thing.. "backordered parts and we don't know when we'll get them but rest assured that as soon as we get the parts we'll complete your order and ship it to you". I told him that I don't believe that my order has even gone into production yet if you are still waiting for parts but thanks for your answer. He asked me if I had any other questions and I said "yeah, so when can I expect this order.. September, October, Christmas?!?" He said "oh, I'm not sure but maybe in a few weeks".

How is it that they can have NO IDEA for approximately when my order will be ready for shipping when everyone here is at least being given new revised dates?!? Not only that but how can they just say, "don't worry, when we get the parts we'll produce your order and ship it to you". Oh gee, really? Oh, good!.. I thought you guys were just going to finish it and keep it for yourselves.. I'm glad they told me that they would ship it when it's done!

I feel bad for my daughter who has had her heart set on this notebook and is patiently waiting. In the meanwhile, all I can tell her is that It'll get done when it gets done.
I'm done venting...



1 1535 T9300 (2.5GHZ) CORE 2 DUO $1,573.00
1 VISTA PREMIUM STICKER $0.00
1 4GB,DDR2,667MHZ,2 DIMM $0.00
1 56 WHR 6-CELL,LION,PRIM BATT $0.00
1 INTEGRATED FINGER PRINT READER $0.00
1 8X SLOT LOAD DVD+/-R, I1535 $0.00
1 SOUND BLASTER AUDIGY ADVANCED HD,INSP $0.00
1 PLUM PURPLE $0.00
1 15.4 INCH WXGA+ TL (WLED) WITH CAMERA $0.00
1 ATI MOBILITY RADEON HD 3450 $0.00
1 INTEGRATED 2.0M PIXEL WEBCAM,INSP $0.00
1 DELL RESOURCE DVD,BACK-UP,INSP 1535 $0.00
1 MEDIA DIRECT 4.0 FOR DVD RW $0.00
1 BACK-LIT KEYBOARD $0.00
1 250G HARD DRIVE, 5400RPM, I1535 $0.00
1 MCAFEE SECURITY 9 30-DAY SUBSCR,DIM/INSP $0.00
1 NO ISP REQUESTED $0.00
1 ISP SEARCH ASST PORTAL,DIM/INSP $0.00
1 VISTA,PC-RESTORE, DIM/INSP $0.00
1 ADOBE ACROBAT READER 8.1,DIM/INSP $0.00
1 DELL SUPPORT CENTER 2.0 $0.00
1 ROXIO CREATOR DE 10 $0.00
1 DELL VIDEO CHAT,INSP $0.00
1 CREATIVE CAMERA SW,INSP $0.00
1 FINGER PRINT SOFTWARE,INSP $0.00
1 WIN VISTA SP1 HOME PREM,ENG,INB $0.00
1 DELL DOCK CONSUMER,INB/XNB $0.00
1 DELL WIRELESS 1510 WIRELESS-N, ROW,INSP $0.00
1 THANKS FOR PURCHASING YOUR DELL $0.00
1 HW WRTY,STUDIO 1535,SOL,INIT,DHS $0.00
1 RTD,STUDIO 1535,SOL,INIT YR,DHS $0.00
1 WARRANTY SPRT,INSP,INIT YR $0.00
1 HWWRTY,STUDIO 1535,SOL,EXT,DHS $0.00
1 RTD,STUDIO 1535,SOL,1YREXT,DHS $0.00
1 WARRANTY SPRT,INSP,1YR EXT $0.00
1 MS WORKPLUS 2008,ENG,TLOB $0.00
1 SHIPPING FEE $0.00
1 INTEL DUAL CORE 2, NBK,INSP $0.00
1 INT 370 BLUETOOTH WIRELESS,INSP $0.00
1 ONSITE INSTL DECLINED $0.00
1 INSP DATASAFE 3GB,1YR(INCL IN PRICE),DHS $0.00
1 DATASAFE ONLINE BACKUP ACTIVATION, INFO $0.00
1 BC $5 ADS,NOTEBOOK PCS $0.00

 

**Update**

I've ordered 2.

Tangerine ordered: July 26th
Est Ship: August 5th
Rev. Ship: August 12th
Rev. Ship: August 19th
Est Del: 8/22/2008-8/26/2008

As of August 12th - In Production - Boxing Stage

As of August 13th - In Production - Boxing Stage

As of August 14th - In Production - Boxing Stage



Jet Black ordered: July 27th
Est Ship: August 5th
Rev. Ship: August 12th
Rev. Ship: August 19th
Est Del: 8/22/2008-8/26/2008

As of August 12th - In Production - Boxing Stage

As of August 13th - In Production - Boxing Stage

As of August 14th - In Production - Boxing Stage

 

Hello there! First time posting here. I came in search to see if others were having the same delays as I was.

This is my 4th dell and I've never experianced delays like this before.

Order placed August 10th.
Estimated Ship Date: September 9th.
Estimate Delivery Date: September 11th.

My first laptop also had a "may delay...blah blah" on it as well when I ordered it, that delay was 3 days. I figured this was much the same thing.

I called Dell to see if they could do anything as this is a purchase for school and I cant wait until September for it. The person on the phone was generally unhelpful.

Emailed and got a response that they were bumping up my shipping method and expediting my machine so that I would receive it in time.

Today's Stats:

Order placed August 10th.
Estimated Ship Date: September 9th.
Estimate Delivery Date: September 10th.
Status: In production (building stage).

Oy.

We shall see....

Has anyone else spoken to Dell about getting their orders rushed? Responses?

 

I've called and can barely understand anyone. All they ever do is read from a script and say the same things over and over again. Dell would save alot of money if they closed down their "Customer Service" office in India or wherever the hell it is and invest in more parts so their customers dont have to wait 3 months for a stupid computer that should take a couple hours to build.

Sorry, but i seriously doubt they are gonna rush you it. August 10th is really late for a school computer. Im kind of in the same boat, but i ordered mine July 25th and still haven't received it.

 

Yeah my current laptop clunked out on me. I don't figure they'll rush it. I may just cancel and order something else (from a different company) but they seem so cool! I can't make up my mind.

The script reading drives me nuts. If I have to wait on hold for 20 minutes and go through countless automated menus then at least speak to me like an individual!

 

All I have to say to you is, welcome to the club...
I keep hoping my will arrive on time, as I now live in Argentina, and heading to Israel, with only 1 night in the US. I have someone to recieve it for me in NYC, but if it doesn't get there on time I'll habe a huge problem...

 

Has anyone been delayed more than 2 times? I'm on my 2nd delay, my laptop is supposed to ship the 19th, and it isn't even in boxing yet. I'm beginning to think my laptop hasn't even been in production since I ordered it(it went into production the day I ordered it).

I keep reading about people who ordered around the same time as me who have been receiving theirs or going into boxing the last few days.

 

Lotta, what you've gone through is frackin' crazy.

 

I'm on my second delay. I ordered mine on July 29th. It's supposed to ship on Monday 8/18, but it's still "in production". Like you, it's been that way almost since the day I ordered it. I'm anticipating another delay email on Monday. I wish they wouldn't wait until the day of the estimated shipping date to send out those emails.

 

Yeah I was just about to call Dell to inquire but changed my mind. There really is no point as all they do is read off of scripts. The last time I called on the day it was supposed to ship and it was still in the build stage, they said not to worry it is still scheduled to ship that day. And when I asked why it hasn't reached the boxing stage yet, they said customers can not see or hear when the product is in that stage and that it goes directly from build to shipping which is a lie.

I just chatted with support:

Customer
I know that the boxing stage alone takes 3-4 days and I am beginning to worry because I need it before the 25th
Customer
How common is it for customers to receive 3 delays?
Agent BE_RR_Rep_Geoffrey_V
very unlikely
Agent BE_RR_Rep_Geoffrey_V
i know we had lead time for the STudio systems because of the backlit ketboard feature.. but the lead times have been cutdown now
Customer
I ordered on the 26th and I chat with others on the Notebook Review website, and many who ordered around the date others ordered have been receiving theirs in the last week
Agent BE_RR_Rep_Geoffrey_V
My system tells me that the estimated ship date is 8/19 and estimated delivery date is 8/21
Customer
Yes, but the last time I had a delay, I called on the date it was supposed to ship and they told me it was still set to ship that day
Customer
And it was still in the build stage
Agent BE_RR_Rep_Geoffrey_V
This is the current updated information I have
Customer
That is the same information I have
Agent BE_RR_Rep_Geoffrey_V
it's updated more frequently and faster than the Dell.com page
Customer
It's just a bit rediculous, 2 delays and a possible third
Agent BE_RR_Rep_Geoffrey_V
I understand the frustration, I would be too.. but I just told you that the order delivery date shows as 8/21
Agent BE_RR_Rep_Geoffrey_V
keep checking tonight or tomorrow.. the status will change..
Customer
Ok I will take your word
Agent BE_RR_Rep_Geoffrey_V
boxing doesn't really take 4 days.. they are all over projected just incase something goes wrong


I'm surprised he told me my order would change status in the next 2 days. Do the workers in Malaysia work on Saturday and Sunday?

 

StrawberryCrush, your system specs are very similar to what I ordered at about the same time. It'll be interesting to see when your order does ship to you. I'm still in disbelief that they can't even give me a ship date (other than Aug 11th which has clearly come and gone).

 

lotta221211,

That is weird. I placed my order on 7/28. We both have the same specs, the only difference mine is Jet Black. My laptop is already in Reno, NV FedEx Ground transit center.

 

Yeah I know for a fact something is wrong.

 

Something definitely is. I think my order and your order are in the same line cause we had the same status and changes for the past few weeks ive been on here and mine just shipped today.


Current Stage: SHIPPED

 

I'm not really here to complain, since I knew full well I could be facing a delay when I ordered my Studio 15. I ordered on 8/1 and was quoted a ship date of 9/2. I will say I didn't think about that too much, just figured they were giving tons of lead time. I have exchanged a couple emails with customer service this week, and FWIW, they have placed a "expedite" order on my build, and they agreed to upgrade the shipping at no charge. They say they are waiting on battery and keyboard shipments from their suppliers.

Now if it doesn't ship by 9/2, I will enter the irritated stage...