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    Occasional grey/white/black stripes and fading on screen upon resuming v. D820

    Discussion in 'Dell' started by FusionZ06, Jun 17, 2007.

  1. FusionZ06

    FusionZ06 Notebook Consultant

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    I have a 3 month old D820 and this just started happening.

    Upon resuming, or sometimes upon waking the screen, the LCD will show a group of white/black/grey lines.

    I usually have to close the laptop let it fall back asleep and then re-open it before the problem resolves itself.

    Latest drivers etc so that shouldn't be the issue. No rhyme or reason...

    This is my work issued laptop and it has a 3 year warranty on it. I was thinking, if Dell does such a thing, to wait until the D820 is no more and see if they replace it with a D830 :eek:...of course I probably wouldn't get so lucky, right?

    [​IMG]
     
    FusionZ06, Jun 17, 2007
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  2. Dell C.A.

    Dell C.A. Company Representative

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    Dear Dell Customer,

    So sorry I didn't see your post from June 17, before today. I wanted to apologize for the different color line issues you are having with your D820. Please email me your Dell order number so that I may research this matter. I am happy to help anyway I can.

    Thank you,

    Debbie
    Dell Customer Advocate
    Email: [email protected]
    Attn: Debbie
     
    Dell C.A., Jun 22, 2007
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  3. FusionZ06

    FusionZ06 Notebook Consultant

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    Emailed today...
     
    FusionZ06, Jun 22, 2007
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  4. chevy05

    chevy05 Notebook Consultant

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    There is a Dell customer service rep in this forum? Wow, I am impressed. I try to contribute over in Dell's own forum when I can, and very seldom does a Dell employee post anything. I have a two week old D820 that I personally own. I was just curious as to what your problem is in case my notebook developes the same issue.
     
    chevy05, Jun 22, 2007
    #4