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    Official: Dell will replace parts for free or refund repair costs for "vertical line problem" present on some Dell models

    Discussion in 'Dell' started by lemur, Jun 20, 2007.

  1. lemur

    lemur Emperor of Lemurs

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    Good news for Dell users. Lionel Menchaca posted the following on the Direct2Dell blog yesterday evening:

    See the content of the post for the details of which Dell models are affected and what procedure you must follow to get the problem resolved.
     
    lemur, Jun 20, 2007
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  2. mujtaba

    mujtaba ZzzZzz Super Moderator

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    To make this post more complete :)
     
    mujtaba, Jun 20, 2007
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  3. jNotebookReviewer

    jNotebookReviewer Newbie

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    So I took Dell up on their offer and sent in my 17" True-life, glossy LCD for replacement. To my disappointment, they had replaced it with a non-glare LCD. When I called support to let them know of the mistake, they said that they could put on a glossy LCD, but as they haven't resolved the issue with their glossy screens, it would be best to stay with the non-glare! Since my warranty is up, they would not exchange it a second time when the vertical lines appeared again!
    Apparently, if you are currently purchasing a new Dell 17" glossy laptop, you are purchasing a recalled product with known issues and limited life. Nisha did assure me that Dell research was looking into the problem.
    $200 upgrades shouldn't have problems.
     
    jNotebookReviewer, Jan 17, 2008
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