Optical Driver problem in my 2days old Studio1557

Hi guys,
ever since i received this machine Studio1557(WINDOWS7 Home Premium; Core i7 1.6gHz, 512 ATI, 320GB HDD, 4 GB Ram) i m getting different sort of problem. i received it couple of days ago. as soon as i received it, i did install my own operating system which was Windows Vista Ultimate 64bit and made 2other partition to install Windows7 ultimate as well. anyways, as i have installed vista ultimate without any service pack, then i spent 4/5hrs to get to SP2 with all the update, but i have found that machine takes much time to load the boot screen. i don't know why that hell was happening. after the dell logo it used to take 30seconds to pop up booting screen. however, then i lost my curiosity for vista. so again i did format the whole HDD and installed WINDOWS 7 ULTIMATE 64bit. today i left my machine on and once came back found that OPTICAL DRIVE doesn't work. once the CD/DVD being inserted, it tries to spin but get stuckked. tomorrow morning i have to call DELL.

i had another issue with this Optical Drive. i have got magic iso to burn the iso image, but magic iso can't recognise any disk inserted after being inserted CD/DVD. this is strange, where my room mate's machine has got magic iso and windows 7 64bit and he can burn any iso file without any problem. so i don't know what's wrong going on with my machine. can some1 explain me plz? was the optical drive faulty itself??? if yes then how come my nero and power iso works with it.

following is the optical device Hardware Ids

IDE\CdRomTSSTcorp_DVD+-RW_TS-T633C_______________D700____
IDE\TSSTcorp_DVD+-RW_TS-T633C_______________D700____
IDE\CdRomTSSTcorp_DVD+-RW_TS-T633C_______________
TSSTcorp_DVD+-RW_TS-T633C_______________D700____
GenCdRom

 

The optical drive might just be bad in general.

You could look at Dells 1557 support page and see if they have a firmware update for it.Make sure model numbers match the one you d/l.

It could be the root to all of your problems.If the optical drive isnt reading correctly then its a good chance it could corrupt your Windows install.

 

I did try to download the firmware, but when i go to update it gives me option to show the file. i don't know how to update the firmware. does any one know?

 

What model optical drive do you have?

 

Its TSST crop DVD+-rw ts-t633c ata Device

 

Just now i have updated the firmware and rebooted the system but still the DVD get stuckked inside. it seems faulty optical drive.

 

Guys, i m soo happy today. as u know that i had a problem of optical drive with my 2days old Dell Studio1557. i had a conversation with technician and they were about to send an engeneer to replace the ROM. but last night i saw a really good deal on the home page for the studio15. they offered core I7, 500gb(7200rpm) hdd instead of 320gb, 1gb ATI instead of 512mb ATI and also i could choose 5different coulrs which is free offer now.

so i requested the Manager to refund my money as i m very much upset with the machine. finally i got everything done. they will pick my system up at monday and today i already placed order for another studio. i m gonna attach a jpeg photo of my both order details.

 

Nice.Ill be looking forward to see how well the 5470 preforms.If it uses GDDR5 it should be PDF.