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    Order "no longer exists?"

    Discussion in 'Dell' started by gorox, Sep 14, 2007.

  1. gorox

    gorox Notebook Enthusiast

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    I ordered on the 27th of August

    I checked earlier today, and it was still in production. I check again 30min ago, and it says "please wait 24s after ordering to view your order, etc etc". So I phone up Dell, and they say there isnt such a order number all of a sudden.

    No I didnt cancel, not even close, lol.

    Im going to bang my head on the wall now
     
    gorox, Sep 14, 2007
    #1
  2. chelet

    chelet Notebook Deity

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    They may be updating their system. My order did something like that too, saying there was no such order -- only the phone system was working when the online system wasn't and the online system worked when the phone system didn't.
     
    chelet, Sep 14, 2007
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  3. gorox

    gorox Notebook Enthusiast

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    maybe they are changing my status online from in production to shipped!!!!

    ya right...lol
     
    gorox, Sep 14, 2007
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  4. chelet

    chelet Notebook Deity

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    They're probably changing someone else's order to shipped. But at least it doesn't necessarily mean your order is gone.
     
    chelet, Sep 14, 2007
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  5. gorox

    gorox Notebook Enthusiast

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    If it is actually gone, Im going to phone up the CSRs and speak in broken english so they cant fully understand me. But ill get my point across, haha jk :)
     
    gorox, Sep 14, 2007
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  6. sam4jc

    sam4jc Notebook Enthusiast

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    hey gorox, I had that happen to me when I called CS..the CS number on my account's web page was actually the US number not the canadian one..they couldn't find my order!!

    when I called the canadian side they did...make sure you're calling the right place...the canadian CS number is: 1-800-847-4096 then dial 1-2-1..
     
    sam4jc, Sep 15, 2007
    #6