Order cancelled

Why do Dell Sales staff act like kids.

Agent A is pissed off i got a better deal with Agent B, so once I've paid Agent B, Agent A decides to cancel the order and re-order, Agent B now gets pissed off cancels the order and re-orders and this goes on for hours and hours and hours, in the mean time getting call from both their managers about how their crying who sold the notebook to me (not exactly in those words)


ffs i dont give a sh!t what you do, just get my notebook out to me

 

Sheesh...tell them to knock it off or you'll go elsewhere.

 

I had a similar issue recently when ordering my M1530. Agent A places the order but with the wrong HD. I call him back and he says he will fix it. So he cancels the order and never places the new one. So 24 hours later after leaving him 4 voice mails I end up having a chat sales agent finally put in the order properly. The next day agent A cancels the order and does not place a new one.

Let's just say my following phone call to Dell Sales was not friendly... I took names and phone extensions and made sure everybody understood this order was not to be touched by agent A ever.

 

that's exactly what happened to me, Agent A gave me the wrong prices and then decided he'd charge me £300 more, but was convieniently not available when i called back query this, when i did get through to him, he way saying i was looking at the price without VAT.... very unlikely seeing as I did accounts A'level, my dad is also an accountant always badgering me about balance sheets and p&l's. I also did them at uni.


Then once i spoke to Agent B they fixed the problem in seconds and also gave me further reductions on the price, in fact £350 off the original price. SEE: http://forum.notebookreview.com/showthread.php?t=234793

between Yesterday and today Agent A decided to cancel the order (moron) and not tell me, I've emailed him, His Manager, Agent B, Agent B's Manager and also CC'd Nick Hartery (European Director). Hopefully this time he'll think twice.

 

And that's why I order online........

 

Doesn't always work... I was using a 20% coupon could not get the CPU I wanted online. The upgrade to the T7700 was $80 -20% but could only be done with a sales drone...

 

i normally order online too, but had to call on this occasion.

 

Well with ordering online, you are not able to haggle with the price and get the price you like.

 

i'm lucky i did call, i got £350 off the price of the notebook.

 

Not worth doing with the dumbass Indians they put on the line. I would rather be hit by a car then deal with one of them for any length of time.

 

Well i do not mean to look down on anyone but yes sometimes the Dell representatives do get on your nerves. However the sales people I dealt with till now all spoke good english. But one time I was speaking to this guy from technical support and this is how it went:

Me: I am not happy with the screen on my XPS.It has more than acceptable amount of light leakage from the sides and bottom.

Tech Support: Ok sir so you have light coming out of your laptop?

Me: No what I meant to say is that my laptop screen has too much backlight bleed and I am not happy with this.

Tech Support: Sir the light will go away if you shut down your laptop, all the laptops have light. Without light you will not see the screen.

I DID NOT make up a single word of this conversation.It was more lengthy but I excluded the part where I spoke to the supervisor etc.

But then again this is just one time.

 

In a sad way, it's quite comforting that I'm not the only one suffering from Dell Sales syndrome.

I ordered a 1530 yesterday morning and a couple of hours later, I received a 10% off voucher.

It would probably help if I also mention at this point that the estimated delivery date was the 2nd May and as it's a birthday present for the missus who's birthday is on the 3rd, I can't waste time on the order.

Anyway, I called to see if they could adjust the order to reflect the discount (the original rep wasn't available). I was told that I need to cancel the order and try again. Fair enough, but this is where it all gets a bit silly. After of 20 minutes of bartering and repeatedly quoting the on screen price, I'm put on hold for 15 minutes. The guy returns and tells me that they will accept the order but I have to wait 3 days before they can put another order through. Is this normal? Oddly enough, this also coincides with the expiry date of another online offer and I've got a sneaky suspicion that they are waiting for one offer to expire before processing my order again.

I'll get in touch with the original rep and try again today.

 

i'd prefer to jump off the empire state building and hope to catch my eye lid on a nail.

 

How do you get to talk to the supervisor?

 

you just ask, but personally i dont think the phone is passed to a supervisor just another numpty who is their colleague.

I just emailed Nicky Hartery office