Order Nightmare

This is a long story so bare with me.

On the 12th of May I ordered a Studio 15 laptop. I live on New Zealand and on the NZ site there are three different base Studio 15 models. I started with the middle tier one because it allowed me to choose a 7200rpm hard drive and then add anything else I wanted to make it the same as the top tier one. I chose the i7-720qm, 6GB of DDR3 RAM, 500gb 7200RPM HD and a ATI HD 5470 1GB graphics card. This came to $2250 NZD including tax.

I ordered a studio 15 laptop on the 12th of May. The next day I get a phone call telling me to ring up customer service for some reason ( in all the messages I received I was never once given a reference number, extension or reason as to why I should ring up ).

So I ring up and have to confirm my credit card with a woman who can barely speak English and I assume that she got my details wrong because I had to ring up again to confirm the same things. During one of these many calls I was told that they were all out of i7-720qm's so I was being 'upgraded' to a core2duo P8700 but since I couldn't really understand him and he said upgrade I assumed that I was getting the i7-620m which is the next expensive CPU. He also went over some other details like if I ordered 6gb of RAM and if it had a web cam.

On the 19th of May after many more phone calls asking where my order confirmation email was I finally got it and boo was I pissed when I read it. The price was still listed as $2250 NZD but it now had the above mentioned worse CPU, 6gb of DDR2 RAM, a 500gb 5200RPM HD and ATI HD 4570 512mb graphics card. I checked on the NZ site and this laptop with these worse parts should cost under $2000 NZD.

Obviously I rang up right away but go no where fast. I just got transferred from one person to another explaining my problem over and over again maybe if I was lucky I would be promised a call back which would never come. I was hoping to cancel my order before it made it to manufacturing but I was unable to and now I have pretty much given up.

What should I do?

Thanks for any help.

 

If you were in the USA, I'd go ahead and order a new one and send the first one back when it arrives. Not sure how it works in NZ.

Never assume (you know what that means) when ordering from a company. Sounds like you went along with whatever the rep said. Not that it is your fault or Dells... sounds like both an even split.

You could call dell cs again and keep getting transfered until you reach someone who can help you. Might be on the phone for a long time, but most of the times it works out. I deal with dell on a constant basis now and understand the frustration. Although, I'm at the point where I have a direct number for one of my clients (gov't) so that works out.

 

First, I feel your pain. This sounds like a crappy situation. Second, I believe the i7 620 is dual core, and the 720 is quad-core, which means even the 620 would have been worse. The only upgrade from the 720 would be the 820 (in regards to the Studio line).

I would either send the crappy one back and order again (from Dell or another company), or call Dell and demand to speak with the right person.

 

I know it is a dual core CPU but in terms of price on the NZ store it is the next step up. ( $100ish )

 

Send it back - if you have your original order Details- you can show that Dell did not honor the purchace contract, regardless of what you verbally agreed to, its not an upgrade as you were promised. I would ring Dell and demand to get a manager and if possible one in the US ( austin).

Good Luck. I would be mad -