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    Order status

    Discussion in 'Dell' started by Farchord, Jun 4, 2008.

  1. Farchord

    Farchord Notebook Enthusiast

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    Man, hate the Canadian order status page.... can't even signup for email updates, the target page is not working (Points to sms.shopdell.ca which is not a valid domain)...

    You guys think my laptop will ship in time? :S
     
    Farchord, Jun 4, 2008
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  2. jfdube

    jfdube Notebook Evangelist

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    I hear your pain. I'm from Canada too. However, there is something not every one knows.. When assigned a canadian order number from Dell, you are also assigned a hidden "AMF" american Dell order number, which you can use to track your order through the USA web site (more accurate). A sales rep. or customer care rep. could provide you with your equivalent AMF order number.

    Hope this helps!
     
    jfdube, Jun 5, 2008
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  3. Farchord

    Farchord Notebook Enthusiast

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    Hah, wow you rock...
     
    Farchord, Jun 5, 2008
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  4. jfdube

    jfdube Notebook Evangelist

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    Glad I could help. That AMF #, BTW, will also work with the Dell USA 1-800 automated tracking telephone system.
     
    jfdube, Jun 5, 2008
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  5. chrishunter

    chrishunter Notebook Enthusiast

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    How did you get the American Order number? I asked for it on Dell chat but CS rep said they can't give it out.
     
    chrishunter, Jun 16, 2008
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  6. rated12345

    rated12345 Notebook Enthusiast

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    I talked to a CSR named Craig as well....told me that it is an internal number and cant be given out

    EDIT: I spoke with another CSR and she gave me the AMF#. But in order to check the status of my order on the US dell website, I need a second piece of information as well - PO number, link number, customer number, or ZIP code which I dont have. Where can i get them?
     
    rated12345, Jun 16, 2008
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  7. chrishunter

    chrishunter Notebook Enthusiast

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    I managed to get my American order nbr by phoning in, but I have been unable to get my American customer nbr.
     
    chrishunter, Jun 17, 2008
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  8. rated12345

    rated12345 Notebook Enthusiast

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    Same...anyone know how I can get the American customer number? The canadian customer number does not correspond with the AMF
     
    rated12345, Jun 17, 2008
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  9. Cadium

    Cadium Notebook Guru

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    If you look on your Dell.ca "My Account" page and go to order history/recent orders, you should see the PO number listed. You should be able to use that.
     
    Cadium, Jun 17, 2008
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  10. rated12345

    rated12345 Notebook Enthusiast

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    i checked "my account"page on dell.ca but I dont see the PO number. Its probably only for US orders
     
    rated12345, Jun 17, 2008
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