The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Order cancellation timeline

    Discussion in 'Dell' started by Blitzy, Apr 7, 2009.

  1. Blitzy

    Blitzy Notebook Enthusiast

    Reputations:
    6
    Messages:
    41
    Likes Received:
    0
    Trophy Points:
    15
    Hey guys, I want to order a SXPS16, but am also interested in the XPS M1530. Since there's a promotion on the SXPS today I would like to order one, but am wondering how much time I have to cancel my order before it ships? What about once it's delivered? How much time do I have then in case I get it and don't like it? Thanks for any help. Wish my local BB carried the SXPS16.....
     
    Blitzy, Apr 7, 2009
    #1
  2. Mastershroom

    Mastershroom wat

    Reputations:
    3,833
    Messages:
    8,209
    Likes Received:
    16
    Trophy Points:
    206
    Dell's standard return policy is 21 days from date of purchase, meaning the date you submitted your order, not the date they took your payment.

    I also don't see why Best Buy doesn't have the Studio XPS 16. The one near my home has a Studio XPS 13, but not 16, and yet they have the Studio 15 and 17, and all the Inspiron and XPS models. :/
     
    Mastershroom, Apr 7, 2009
    #2
  3. Cin'

    Cin' Anathema

    Reputations:
    14,217
    Messages:
    15,406
    Likes Received:
    87
    Trophy Points:
    466
    You have 21 days from date of invoice (usually before its about to ship, is when you are invoiced), to return for a refund or replacement of a new laptop.

    You can cancel your order up until it is about to hit the shipping stage. I have heard from numerous peeps on the forum that the Reps have told them when attempting to cancel (even in the Build stage, or testing stage), they cannot cancel..and that is wrong.

    Once, its delivered..you fall back upon the 21 days..of date of invoice...hence..the clock is ticking... :D


    Actually, it's 21 days from *date of invoice*... :D
    http://www.dell.com/content/topics/global.aspx/policy/en/policy?c=us&l=en&s=gen&~section=018#total

    Cin ;) :)
     
    Cin', Apr 7, 2009
    #3
  4. Mastershroom

    Mastershroom wat

    Reputations:
    3,833
    Messages:
    8,209
    Likes Received:
    16
    Trophy Points:
    206
    Mastershroom, Apr 7, 2009
    #4
  5. Cin'

    Cin' Anathema

    Reputations:
    14,217
    Messages:
    15,406
    Likes Received:
    87
    Trophy Points:
    466
    Aaah..it's alright...that 21 days is confusing..and in all actuality..it really should be *21 days from *receipt of laptop* meaning, the date you sign for it. Not the day you are invoiced/when it ships to you. ;)

    It just seem that would be more fair..for all consumers.

    Cin ;) :)
     
    Cin', Apr 7, 2009
    #5
  6. Mastershroom

    Mastershroom wat

    Reputations:
    3,833
    Messages:
    8,209
    Likes Received:
    16
    Trophy Points:
    206
    Agreed. Shipping times can easily knock off as much as a week from that 21 days, and that's only 3 weeks. When you think about it, that's really not a lot of time at all. Would it really be so bad for Dell to offer a full month? :/
     
    Mastershroom, Apr 8, 2009
    #6
  7. Blitzy

    Blitzy Notebook Enthusiast

    Reputations:
    6
    Messages:
    41
    Likes Received:
    0
    Trophy Points:
    15
    Thanks for the info guys. Yeah, I don't know why 21 days.. make it a month :S

    Btw, a couple weeks ago I was about to order a notebook from dell and the rep told me I had a VERY limited amount of time to cancel after I place my order and before it's in the shipping stage. After that I would have to pay a restocking fee. lol
     
    Blitzy, Apr 8, 2009
    #7